As of September 1, 2010 the Jim Ellis Saab dealership on Cobb Parkway in Marietta, Georgia has moved our sales team to Atlanta.
We have consolidated our Saab inventory with Jim Ellis Saab Atlanta's to provide more choices to customers looking for Saab cars and SUVs.
Jim Ellis wants to ensure that our Cobb County Saab customers still have convenient access to Saab-certified parts and factory trained service technicians, so the service and parts point will remain in its current.. location. You can depend upon getting the same high quality service from Jim Ellis Saab Marietta!
Expect the best, at Jim Ellis Saab of Marietta.
I just returned from an appointment for a lube/oil change in response to an 'oil change needed reminder card from the Service Mgr' for $29.95. Upon arrival I was told my 2012 Mazda5 required... synthetic oil and the charge would be $59.95. I complained & they offered me a $49.95 price to which I reluctantly agreed. The service was to take 'up to' 70 minutes. I was called to the desk to pay at 85 minutes. The bill came to $55.06, almost dbl. the offer that brought me in. I told them I felt like I had been mislead and they said the small print mentioned synth oil was more $. How would I know I needed synthetic oil? They had me talk to the Mgr. I asked if all 2012 and newer cars required synth oil. He told me all but 1 model. I pointed out that it would be easy to divide their mailing list and send the proper pricing to owners of 2012 and newer Mazdas. He continued to argue and said that the 'small print...blah blah blah'. I continued to say the mailing was extrememly misleading and I was also offered this price when I called to make my appointment. He eventually offered me a refund which I declined. I wasn't looking for a freebee, I only wanted the price offered on the card. At home I looked at my receipt a bit closer and there is no mention of any lube service. I'm skeptical about that being done or it would have been itemized as everything else was. By the time I got my car back, it had been 110 min. Next time... I'll do JiffyLube on Ladies DVIEW MORE »VIEW LESS »
Called and got a price over the phone, came down and it was the same price. Odd but that can happen. I got in and out in 30 minutes. That's efficient use of my time
I'm a stay at home mom who has to take her kids to their after school actives, so I needed a car to accommodate them and their friends. After some searching, I found Jim Ellis Madza Marietta. I am so happy I went there. The whole staff was very helpful with my car choicing. I took awhile, but they bared with me and were very patient. When my kids get older and need a car, I will definitely go to Jim Ellis Madza Marietta. Thanks you guys, Pearl
Great car buying experience!!! I contacted Steve via the website on a Tuesday evening, we went over the vehicle I was interested in and he provided a great no haggle price. We scheduled to come to Marietta from Dalton, GA on Wednesday. During the day on Wednesday we were able to do a good bit of the paperwork ahead of time. When we arrived Wednesday evening Steve had everything ready exactly as he had described. There were no hidden "gotchas" or any pricing discrepancies. Financing was equally as smooth and a fair price was offered on our trade in. Steve went over all of the features of the car with us before we left and was very thorough. We left the dealership excited to have a new car and to have had such a pleasant experience. We will be recommending Jim Ellis in the future and in particular Steve. Thanks again for making this such a pleasurable experience, we will be seeing you for the first service soon.
Purchase brand new 2010 MX-5 PRHT. Sales was a good experience. My experience with their service department is a totally different story. HORRIBLE!!! Took car in at 22,000 miles for a rattle caused by torque screw that fell out. Told its not covered on under 35,000 bumper to bumper warranty! What a joke. Then told it will cost me $500 to reinstall the one loose torque screw!!! plus i needed new from brake pads for an additional $250!!! Total $750 to tighten a screw and replace front brake pads! WTF?? Are you kidding me? I asked for number to Mazda Corporate customer service, Jim Ellis Mazda Marietta says they dont have the phone number an absolute lie. I went home called Mazda myself, next day loose torque screw tighten/fixed for free!!! And Jim Ellis wanted to charge me $500 bucks!!!
I have purchased/leased more than 40 new vehicles for myself and my family over the last 44 years. Obviously, I have had all kinds of experiences in the search and deal making processes. My experience purchasing my new CX-9, with the help of Chip McQuiston, was one of the best, if not the best, I have ever had. My sales rep Chip, the sales manager, the finance manager, and the general manager were all friendly, courteous, professional, and great to work with. Congratulations to Jim Ellis Mazda Marietta for doing it THE RIGHT WAY.
Wow! I absolutely recommend this place. Knowledgeable mechanics and prompt service. Prior doing any repair, proper communication and transparent pricing.
Have been a Jim Ellis customer for years. My CX-7 is our families 6th Mazda. The service I receive and courteous help at the desk is outstanding. Thanks and Happy Holidays--Diane H., Marietta, GA"
The Service Department is great! I can't believe how quickly I am able to get an oil change and tire rotation and get back on the road. They make service appointments so painless!
I bought a car from this dealership. Went smooth and I'm happy. The salesperson was knowledgible and friendly.
"I really can’t give you anything that your company needs to improve on. The whole buying experience with your dealership was great! In comparison to the several other dealerships, new and used, that I visited during my brief stay in the Atlanta area, your dealership in my Opinion was the VERY best! I would highly recommend your dealership to anyone that asked me. The sales person that I dealt with treated me with respect and not like a paycheck. From the very first phone call that I made to your dealership he was A pleasure to work with and I really felt that he understood what I was looking for compared to the many other salespeople who simply tried to slam me into just any old used car. The sales manager and the F&I person both were very helpful and they too made the buying process from your dealership one of the easiest things we did During our visit to Atlanta. My son is planning on moving to the Atlanta area in Sept. or October of this year and I will certainly direct him to your dealership for his next vehicle. Thanks again for the Great Car! My daughter is really enjoying herself in Atlanta and that wouldn’t have been possible without her having such a reliable vehicle.--Jeff Campbell"
When I contacted Jim Ellis Mazda, they were very polite, and really knew what they were doing. When I arrived every thing was perfect about the whole deal! The car is great and the sales team even greater! I would recommend to anyone.
The advisor Jonas Lafond did an amazing job and the entire service was flawless. Definitely will go back.
Recently my son's Honda was hit from behind at a stop light and the insurance company elected to total his car. While shopping for another used car, we visited Jim Ellis Mazda. We met Chaz, on the car lot and he invited us in to search for something that would fit our need. The way we were treated you would think that we were going to spend $50,000 instead of $5,000. After searching the site, Chaz showed us a 1999 Miata. Naturally this was just the car for a 24 year old single guy. After settling on a final price my son took it out for a test drive. At that time, he and Chaz noticed that the car would shake at 50 mph. He called in the tire and undercarriage specialists. They both took the car out for a test drive and upon their return decided to put 2 new tires on the rear. Even though the car was deemed an "as is" sale, they were determined to make it right before we purchased it. They replaced the back two tires for us, at no charge, indicating that Jim Ellis would want the car to be in the best condition possible before a final sale. After taking possession of the car and driving it for a couple of days, the engine light came on. A quick call to Chaz, he said to bring it back and Jim Ellis would make it right. A trip to the service dept., a vacuum hose replaced (at no charge)no more problems!! What service on an "as is" vehicle! Great work Jim Ellis Mazda....and hold on to CHAZ!! he's our Hero!!! Many thanks--Linda and Jesse in Douglasville
Purchased a new CX-7 from them and buying experience was great. Shortly after, wanted to buy bug deflector, but after trying it on, it look like it will actually cause more paint damage to the hood, instead of preventing it. So, I wanted to return it, and was ok with paying restocking fee, since it was a special order. However there is only one guy that can take it back, and I seem to have missed this guy 3 times. Nobody else is authorized to accept a return. It takes me 20-25 minutes to drive to the place, only to find out that I need to come back another time. This is ridiculous. I bought two new VWs before, and as bad as their service was occasionally, this is much worse. I thought I was switching to better customer service company, but here, post sales support seems non existent. To make it worse, the guy behind the parts counter had a smirk on his face while mentioning that Jim Ellis Mazda is number one in nation in service. If that's the case, I don't even want to know what the number two is like.
Yes....really glad you continue to sell and service Saabs....we've owned one on a regular basis since 1985. Thrilled that the sale from GM to Spyker occurred and that there will be a future for Saab. Look forward to seeing some of the new cars on the lot once they start to arrive in the spring. We'll probably be replacing my wife's car in the next two years or so, so you'll see us back then!!--Ray Bond"
"I am the Operations Manager for a large transmission remanufacturer. I spend the majority of my day on the phone with vendors or putting out fires. I wanted to let you know about my recent experience with one of your associates in the parts department. I needed a few inexpensive parts for my personal vehicle and when I called I had the pleasure of speaking to Todd Allen. Todd was not only very knowledgeable but was eager to help. He was by far one of the best experiences I have had in this industry. Todd deserves an "Attaboy" great job. He is an asset to your business and I hope you treat him well because of it. I will continue to love my Saab and you will always have my business. I know it is tough to find quality employees. I have sent quite a few out of the door for not holding up to my expectations of customer service. You have done great with Todd. Thank you Todd and thank you Jim Ellis Saab! Thanks, Scott Lewis"
"To whom it may concern, Dealing with this group at Jim Ellis Mazda Marietta was an absolute pleasure. Valerie, Dave Evans and Peter from finance were all 1st Class in both their demeanor and professionalism. Valerie and Dave even came in on Sunday to complete the deal and delivery. All this was done to accomodate my daughter, Melissa's schedule. I would not hessitate to recommend Jim Ellis to anyone in the need for a new vehicle. By the way, I recently purchased a new VW Beetle for my wife from Jim Ellis VW. Another excellent experience. -Sonny Behan-