I like scheduling and paying online. They show up, clean the gutters, the roof and clean up afterward. Very professional and fast. Don't even need to be at the house when they do it.
As a woman, I never felt comfortable with this company because the men they send out are kind of sketchy. They're not friendly, don't show common courtesies or respect for property, and take advantage of repeat customers by scheduling on the "off" season (when not needed) with only a day's notice. I recently had to deal with the "managing partner" andfound him to be rude. I had just driven up and was waiting for one of them to get away from the gate so I could open it. I watched him push our electric gate open as far as it would go. This bent the arm of our gate. I stoodthere and talked to the "managing partner" about it, who insisted it was fine and didn't apologize. I forgot about it until he sent me a rude email saying that my payment was overdue. After paying the bill, I wrote back to express my displeasure about the gate, his "follow up", and the way everything was handled. He wrote me back and argued about what happened, wouldn't admit responsibilty, didn't apologize again, and somehow tried to turn things around to put me at fault. For something he said didn't happen. I asked him, why would I go to the trouble to bring something up for no reason? I didn't ask him to pay to repair the gate or say that I shouldn't have to pay for the service, and I certainly have better things to do than argue with some strange man who basically accuses me of lying. These are not the kind of men I want on my property. I found them to be rude, unprofessional and sketchy
Posted: 7/16/2012 • Last edited: 12/31/2012 • Link to this review
I've never been accused of being sketchy, so that's a first on me. Now, here's what I wrote you everyone can judge for themselves: "Hey Melissa,
When we got to the house, the gate was open about 1-2 feet. My guys were walking through the gate when you pulled up. We never "pushed" on the gate. You shut the gate with your remote and everything seemed fine, but at the time you were unwilling to speak with us because you were "in a hurry."
We had no idea that any damage was done to the gate, etc, until now. If you think we damaged the gate somehow, I am happy to discuss that with you. Please forward me an invoice for the gate repairs and I will take a look at it. I'm more than happy to pay for any damage that we cause at your property or anyone elses.
I'm sorry that you think my email is rude. I spent a lot of time trying to make it as simple and to the point as possible. I have gone ahead and deleted your email address from our system and taken you off service contract. You will not hear from us again except possibly by mail once a year or so.
Feel free to call me or email me anytime.
Thanks, " I sent you an email asking for payment and you let me know the gate was damaged today. I think my response was appropriate and polite. I would never accept responsibliity for something that I hadn't even had a chance to look into at all. No responsible person would do that. On the other hand, we are happy to pay for any thing we even might have done in almost all cases like this. Remember also, that to be fair in your review of us, you have been using our service 2 times a year for the last 10 years at least! So, we must have been doing something right all this time.
Last fall they cleaned my gutters on a misty wet day and left a mucky mess. I believe this was a fluke, as they had done well before. I am happy to say that Davis fully resolved the situation, great customer service!
Posted: 6/14/2015 • Last edited: 6/18/2015 • Link to this review
used them Twice. My house is pretty easy to clean I just am tired of going up and down my ladder 2 times each year. First time they cleaned and made some repairs I had been messing with forever. Just had them out a week ago and did a good job, no mess. It took them a while to get me because of weather, but they communicated lead time up front to me so no problem. Paying online is cool too
Posted: 2/01/2014 • Link to this review
I hired this company to clean my gutters for a price that was average. They did come out in a reasonable time. The gutter clean out was of average quality. No problems so far.. However, while onsite they told my wife that some of our gutters needed extra securing with screws (which Iím sure they did). They gave her a price to perform the service on our house that was four times the cost of the gutter cleaning to install 27+ screws in 30 mins. I understand that risk + labor + material = cost, however I cannot add this service up to four times the gutter cleaning. This is my opinion and I would ask you to draw your own before taking a chance on this company. This is the only recourse a consumer has on a company and its services. My opinion - I feel like my wife was taken advantage of and will never use this company again.
Posted: 9/21/2013 • Link to this review
Yeah, as a business owner this is a bad position to be in. We cleaned the gutters, we saw that nearly all the gutters were pulling off the house, offered his wife normal pricing, get her approval, and fix everything, he gets home and emails us basically saying that we scammed his wife. It's just not true, but what are you going to do? The rain this weekend should give this customer a chance to see the quality of our work, and of course, we warranty the customer's repairs and cleaning service just like everyone else. Thanks for your review, and have a great weekend!!
I scheduled a gutter cleaning service and waited 10 business days. On the 11th day, I contacted them via email and they stated that they had to push back the routes due to the recent rain. I just wished they would have reached out to me and told me they weren't coming out or they had to push back the routes. I would have gladly re-scheduled. I turned down two other companies (which quoted me at a lower price) just because I wanted to give this company the benefit of the doubt and see if they can honor their service. Overall, I wouldn't recommend this company because of their lack of communication and their unwillingness to try to resolve the issue. They could have easily apologized and try to re-schedule me, give me a 5% discount, or something.
Posted: 7/11/2013 • Link to this review
Hey, thanks for the review. It's rained almost everyday for the last 3 weeks. We have no control over it and it pushes all jobs backwards. 10 days is the usual time frame with normal weather. I'm not sure if we have an email address for you or not, but we do email customers on a regular basis to let them know about delays. Thanks.
I was very pleased with my experience with A Better Gutter Cleaning. They were on time and called to confirm. They not only cleaned out the gutters and blew off the roof, but cleaned off a side carport that we have, and blew off the deck and driveway as well. They also fixed (at fair additional fee) a few sagging gutters.
Posted: 2/08/2013 • Link to this review
Good to hear that you are happy with our service. Get on service contract and save some money!
Both the lady on the phone and the crew leader at my home were very nice. There were 2 problems however. The guys who cleaned the gutters did not clean up after themselves. The was dirt left on the trim all the way around my house. They did not bother to spray it off. I spent an hour walking around my home with a garden hose cleaning it off. Very disappointing. Also, the scheduling was a little frustrating. They took over 3 weeks to come out and do not give you a date until one or two days before. They also did not set the gutter covers on the gutters properly. Overall, I give them a C. Nice people and they did do the work. The small things were overlooked though.
Posted: 2/07/2013 • Link to this review
Sorry to hear about the problems. Just so you know, were always happy to come back out if we know about a problem. This is the first I've heard about it.
I have only used them twice, but I'm pleased... Things I like: they suggested reattaching the current gutters - another service wanted to replace them. Looks fine from here! And they reattached the drain spout like I asked. They cleaned up the mess that came out of the gutters. In fact, I think they cleaned up my back patio and stairs better than they were... I've used cheaper services, but I had to clean up the mess myself I don't have to be there, they do business via email, you can pay online - convenient. When I talked to the serviceman, he was nice.
Posted: 2/07/2013 • Link to this review
Great to hear that you were happy with everything!!
I had used this gutter service in the past and was pleased. I scheduled in late December, and didn't hear anything for days. Finally I decided to call and was told that I was on the schedule. I received an email that my service was to be completed on 01-10-2013. No one showed up or reached out to say why they didn't. I did receive one notice claiming the weather had created probelms, but we had at least 2 good days and shouldn't my house be top of the list since the notice on 01-10-13? Here I am a week later and no service. I cancelled today and the company seemed to care less if they lost my business or not. Wow!
Posted: 1/18/2013 • Link to this review
As usual, I'm replying to a review and I have no idea who wrote it. Lately, I'm suspicious of some of these. So with that being said, if you scheduled in late Dec and got an emails saying the we'd be out on 1-10, then it is just as we told you when you scheduled, 10-15 business days to get the service completed. Now, if we had you down for Thursday 1-10 and the crew didn't finish the route for darkness, etc, they would have called you and let you know that the office would have to reschedule it. So, we cannot do your house the next day because we already had 112 jobs scheduled for that day. Basically, we always try to plan our routes out so that the crew is able to finish them. I know it's not perfect, but its the best way, trust me. Usually, we would have you done on the very next working day which would be Monday the 14th. So, you would have been done on Monday the 14th...but it rained like heck Monday, Tues, Wed, and Thurs and we didn't get any jobs done on those days. Absolutely zero work done. You cancelled before we had a chance to come out and finish the job. I'd like to thank all my many customers that have been so patient with the weather and scheduling in general.
I've used A Better Gutter Cleaning for several years. Not sure what's going on with their management, but I have now switched to a different company. I requested an appt and was told I would get an email to alert me which day they would perform the service. It took 4 weeks to get on the schedule, and then they called saying they were running late and couldn't make it, but I would be put on the schedule again. Did not hear from them. It has now been 6 weeks. Switched to a different company and they can be here in 4 days.
Posted: 1/09/2013 • Link to this review
All I can really say is that we haven't had anyone waiting 6 weeks for service!! We are in the office everyday and just one phone call away from helping you with any questions or concerns. We are very responsive to email and always answer our phones. Our management and ownership is the same as it's been since 1998.
I had A better gutter cleaning clean my gutters a few times. The work quality was ok but the price after some comparrison was a little much. I paid $50 less with another insured and licesened company for the gutter cleaning on my home in Lawrenceville. Overall good company but could look at the pricing of competition.
Posted: 1/08/2013 • Link to this review
I'm not sure who this is, but our prices are very competitive and many times less than other companies. Also, our service is unique in many ways so it's hard to compare us with anyone else. We try hard to provide a great value, and our own customers are consistently confirming that we are on track. Thanks for the review!!
Scheduled an appointment with this company on 12/20 and then just called on 1/4 to ask about where they are with coming to complete my house. Said they have been busy and can take 10-12 business days to get out there. I would have loved to try them out, but they took way to long to respond so I told them to cancel. Kind of dissapointed they didn't even try to solve the problem.
Posted: 1/04/2013 • Link to this review
So sorry about the delay! Unfortunately, weather and holidays had us backed up. We're getting caught up now and you would have been done in the early part of the coming week if not cancelled. There's a reason were busy and others have no wait. Thanks!
I have been using "A Better Gutter Cleaning" since I bought my home 6.5 years ago. Their pricing is very reasonable, they communicate well, and they make it very easy to do business with them. (And there is NOTHING sketchy about them at all.) My roof is an older roof, and they have been wonderful about pointing out needed repairs from time to time, and then quoting a very reasonable price. It gives me great peace of mind to know that they're looking out for the integrity of my roof; however, most of the time there are no recommendations, so I feel comfortable that they're not taking advantage either. Finally, they do such a great job cleaning up! My roof, sidewalk, and driveway always look SOOO much better after they've been here. Thanks!
Posted: 12/31/2012 • Link to this review
Thank you! We survey many of our customers and find that most feel the same way you do! Thank you for your continued business.
I'm glad to hear it! Thanks!!
ABG took care of my two-story house at a very competitive price. They also provided me with some information on repairing my gutters without being too pushy, or trying to get me to upgrade to covered gutters. Also, they invoiced me through PayPal, so I didn't even have to bother with snail mail. I'll definitely call them again next year.
Posted: 11/01/2012 • Link to this review
Awesome! Love to hear it!