Team Pest USA

There have been times when I wondered if we were using the right company for our pest control and termite service. All such thoughts disappeared today when Clint Banks serviced our home. He was pleasant, professional and diligent. He clearly explained what he was doing. He is a credit to his company.

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I have waited to write my review so that I wouldn't be unfair to the company or the tech. The last time Pest USA was at my house was on May 9th. This was after a series of frustrating calls to the office in order to work out and schedule appointments. Every time I called the office it was as if they heard NOTHING I had to say. I called three times trying to let them know a certain time wouldn't work, I told them I needed to be at the house because I need the tech inside and I wanted to end the outside service. They set up a time, I waited for two hours after and wasted an entire day only for no one to show. I called the next day, it was a Saturday and I was told that complaints won't be taken on a Saturday! REALLY? To be fair when the techs showed up they did a great job with a difficult house, I would totally recommend MO, but I'm not sure how you stay in business with such poor communication between customer, office and tech. Having a computerized message calling and saying we will be there in two days is not good enough, especially when I say on three occasions I work and we need a time that you will be at the house. I have been sent a bill for a service I didn't want and I'm suppose to pay that? At the moment I wouldn't recommend Pest USA until they get their stuff together.

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Danny Rogel serviced my townhouse for roaches and earwigs in the most professional, knowledgeable, and courteous manner I have had yet to experience. He was well within his time window, took the time to explain to me the difference between the types of bugs I was seeing, and demonstrated sealing techniques that would essentially eliminate my problem forever. He was realistic and didn't try to up-sell me any extra services. He was also personable and I felt very comfortable with him working in my home. I feel better knowing such a company is hiring the best around! Will do business again and recommend to friends and family!

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I decided to go with Team pest USA after checking with 3 companies. Miguel explained well for the reason how animals got in the attic and he promised that the problem for the attic noise would go away with his solution. He did keep the promise and even went to the property and put the traps and check the traps himself for several times.

Thanks for the professionalism Miguel Santana and his team! With their 2 year warranty, I am sure I have peace in mind.

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We chose team pest via our property manager in out Atlanta town home community and have ben very happy. Reliable, fair, qualified, all the attributes you want. Plus, our pest problem as been resolved.

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