Our mission is to be the premier house cleaning company in the Atlanta area by providing unparalleled quality coupled with dedicated customer service. We want to build a long term relationship with all of our clients by combining upscale service with an affordable price. The philosophy is simple...to exceed the expectations of our clients by understanding their needs to continually improve our products and services. Our number one goal is to create truly satisfied customers. We accomplish this.. through personal attention to our clients, and maintaining a commitment to quality, reliability, and value of service.
Aquastar Cleaning Service brings years of experience and a meticulous attention to detail to every project. Our core values include integrity, trust, teamwork, and respect, as we strive for excellence in everything that we do. As a member of AquaStar, you can help shape our future and reinforce our core values.
Aquastar Cleaning Service offers daily, weekly, bi-weekly, or monthly services, as well as moving in or out specials or just one time. We individualize cleaning services to fit you and your home. More than 15 years of experience has taught us that every home is as unique as the people living there. Price on home cleaning is based on many factors, one size of your home and the frequency for cleaning are some of those factors. Also people live with different numbers of pets as well as different levels of clutter and different customs.
2012, 2013, 2014
We do, in fact we will not even consider the staffing of a new house cleaner unless they have verifiable references and a stable previous work history. House cleaners must be bondable which means no felony convictions. We also do random drug testing.
Aquastar Cleaning Services uses gentle, biodegradable cleaning solutions in your home & office! Let us know if anyone in your household (human or otherwise) has any chemical allergies, and we will tailor our services to accommodate them.
They have been working out really well since September 2014. The price is reasonable (a bargain for how hard they work!) and they send two cleaners to do the job. It seems to me that they go above... and beyond and even fold the toilet paper and towels neatly. They are very thorough and will also clean the basement when I ask them to. I highly recommend Aquastar!VIEW MORE »VIEW LESS »
I looked around on kudzu a lot and this was the only place that I could find consistently good reviews on. Aquastar did not disappoint. They come over and did the deep clean on my 2400 square... foot house in a little over 2.5 hours. The place was spotless after and they did a lot of extra stuff they didn't have to like cleaning and polishing a silver tray we keep in our bathroom and organizing a little bit of clutter we had on a bed in the spare room. We'll be signing up for the monthly service.VIEW MORE »VIEW LESS »
I called Aquastar for an estimate. Marcos showed up, and gave me a very fair price. I then emaild to say I will try them. After a couple of emails they agreed to come the next day, in their words around 11:00 am. I agreed. The next day at 11:30 they had not shown up, so I called Marcos. He apoligized and said he would contact the crew.At 11:55 they showed up. I asked what happened, the man and woman replied, "No" you need to contact Marcos, I said I had already contacted him. The man then said in a very angry voice,"We'll leave". They left. I called Marcos, and he said they need a least an hour buffer. I said you should have told me that on the front end, and you should have called me to let me know they would be late. He said you are right. I can not recommend this company for poor communication and reliability. Aparently the man and woman cleaners were not aware of their appt time either. There are many individuals and small companies that will clean your home. Do not settle for poor performance and communication.All companies have success stories. Do not settle for poor communication in todays world.
I apologize for any inconvenience which this may have caused. But on our website on our, "Keys to Success" page it specifically mentions, "Non Specific Arrival Times" due to traffic etc. And whatever business which requires to drive around the metro area are aware of unexpected traffic delays. We try everything possible to be on time and guarantee the best customer service to all of our customers, but sometimes it's very difficult to satisfy everybody.
My wife and I were really impressed by this company. It is locally owned and that is evident in the service we received. Wesley and Nara showed up right on time, were very nice and polite. Very impressive. They remove some stains on our shower that we never thought would come out. They are recommended by a friend and I will be recommending them to other friends.
This is the kind of customer service we strive to provide every single day. It's always great to hear when our cleaners go above and beyond to make our customers happy.
Unfortunately, I had broken my arm in 2 places in the early summer which resulted in my being able to do virtually nothing for almost 4 months. Although my arm has healed, I am extremely slow with the "heavy" cleaning. I called Aquastar for help and rescue with the holiday and a house full of company coming. They were outstanding and surpassed my greatest expectations and hopes! The entire process was professional and efficient --from the initial walkthrough and estimate to the ending walk-through and inspection. I would recommend Aquastar with more than a 5 star rating if that were possible!!!
Thank you so much for your kind words. We always strive for 100% for customer satisfaction. We appreciate your time to review our company.
My wife and I were extremely pleased and totally satisfied with the unbelievable terrific job Aquastar did. The man/woman team were professional, thorough, and all-around excellent at their job. They did an incredible cleaning.
Thank you! We are glad that we met all of your expectations and we make sure all of our customers have the same experience.
As a bachelor awful at cleaning I think they are amazing. The true review, however, was my visiting mother's assessment who stated "they do excellent work!" I plan to stay with them for a long time.
Thanks! We are a family business, that's why we were approved by mom. All of our cleaners are mom themselves which ensures quality service each visit.
I have used Aquastar Cleaning for over two years and they have been great. The staff is very efficient, hard working and reliable. I am very comfortable leaving them in my home. They always do a great job. I have had no problems or complaints and have recommended them to friends.
Thanks for the kind words! In order to maintain the same quality in every visit, we always send the same crew.
I've been using Aquastar for several months now. Our team is always prompt and ready to clean. They do a great job and are very nice as well. Marcos, the manager, is very accommodating and always happy to help if I need to change our schedule or add an extra cleaning.
Thanks for the kind review! We try to do our best to accommodate and satisfy all of our customers because the customers satisfaction is the most important thing for us.
Prompt, professional, courteous, hard working, friendly are only a few of the adjectives I would use to describe Aquastar. They had their work cut out for them after a renter left my house a total disaster. They never waivered and worked so hard until everything was neat and clean
Thanks for the kind words! We are just doing the best for our customers.
They were great, the work was great, the service was great, and their attitudes were great. They did a great job after a renter left my rental property in complete shambles. They really did better than I expected. They are now my official cleaning crew for all of my rental properties and even my own home. I highly recommend that Aquastar.
Thanks for your review! We spend a lot of time to ensure our customers are very satisfied with our service.
Honestly the best cleaning team I've had in 15 years. Pleasant, efficient, and thourgh. But the management? No so much. I know they get high ratings, but when there are any issues, the management falls apart. For my son's graduation party, I scheduled the cleaning a week early at a specific time. The managment decided that since another job cancelled it was okay to show up 4 hours early. His excuse, "I forgot to call you." So I was running around my house picking up with wet hair, very hot, and very flustered. His response, "We all make mistakes, sorry." Even though he offered a discount, it was his attitude that really rankled. I didn't take the discount. Okay fast forward a week and another confrontation. He made this an additional cleaning instead of a replacement. No. Not what I asked for. Again, because of his lack of management skills, I have to rearrange my schedule? No. Although I really hate to lose the team, I'm moving on. Organizationsl issues and rudeness are not acceptable. His attitude is truly amazing in this economy.
Wow, I have had two cleanings thus far, and Wesley and his wife are amazing. They are very professional and go way above and beyond. If you want a sparkling clean house, and wonderful people cleaning your house then this is the business. Most places send different people to your house. Aquastar sends the same people if you have them do regular cleanings. Thank you!
Thank you for your kind words, in order to deliver the same quality on every visit, we send the same crew every time, this is our promise.
Aquastar Cleaners did a wonderful job! From the consultation with Marcos to the actual cleaning, everything was professionally handled in a timely manner. I have 2 cats and a dog who shed a lot and they vacuumed the couches and chairs so they look like new! They cleaned all the baseboards, doors and cabinets. The little details were really nice too - they organized my shoes in my closet! They also use mostly natural products so the house smelled clean but not chemically. I will definitely be utilizing Aquastar Cleaning again.
Just wanted to take a minute to thank you for your review. It's great to hear that we are providing you with the quality and value of service that we strive to achieve.
We've been using Aquastar Cleaning for two years now, and we're very satisfied. Quality is very important to me as a mom, and coming home to a clean house is a joy. The staff is friendly and easy to have in my home. I've recommended Aquastar to my friends and business associates. Great local business!
Thank you for your kind review, we treat each one of our customer's houses, like it was our own. This is the reason for our success, we send the same crew every time.
Aquastar provides a thorough cleaning in a timely manner with little to no issues. We've been using Aquastar for over a year, they've provided excellent service and are a great value to boot.
Thanks for the kind words! Consistency is what we promisse to our customers. Please always fell free to let us know about the quality which you receive on every visit.
The management are serious about quality of service and customer satisfaction. Price is not the cheapest but very reasonable for a maid service company. I have tried many others but can never find the right company that will attend to my needs. I am particular in details. I would recommend Aquastar to anyone looking for honest, friendly & quality service.
Thank you for your review. Aquastar Cleaning is not concerned only with the quality of cleaning, but we also care about the quality of our customer service in our office when you call.