Houser Heating & Air Conditioning

At first I thought that this was a H&A company I could hang onto. Then after the initial visit I had nothing but trouble with them. Their techs didn't know what they were doing and we had to wait for them to come back to fix the simple problem or on another occasion they "jury rigged" the equipment until they could come back later and charge me more to fix it. I never called them back. My unit runs fine.

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My husband & I called Mr. houser to come & give us a second opinion on a quote after we were told by another company that are furnace was leaking carbon monoxide after a routine service call to clean filters etc. We had mr houser come to give ya a quote on replacing furnace we thought was bad, he tore into furnace & checked everything, he then told us that are furnace was is good working shape & there were no cracks or carbon monoxide leaking, he could have quoted us a price for a new furnace, but instead was honest & professional, not only did he give us good news about are furnace, but did not charge us for his service! He will be our contractor for now on! He had excellent customer service & definitely not a crook like the other company that was trying to scam us! I would recommend him to anyone who needs service in the future!

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It’s not often that you get the owner of the company to come out for a routine call. We called because our heat pump did not turn on at all and luckily got the owner himself, Mr. Gary Houser. Even though it was after 5:30pm on a Wednesday, Mr. Houser came out to diagnose the problem personally. He really took his time to carefully explain everything that was going on and also how the system works in general. He made a diagnosis and due to our own personal obligations had to come back on Friday. He worked late into a Friday night to make the repairs. I never once felt that he was rushing just to “get the job over with” because it was late on a Friday night. He was knowledgeable, very patient, and never seemed exasperated by the situation. The work was also guaranteed both verbally and more importantly in writing right on the back of the receipt. We could rest assured that if the problem wasn’t solved, which it was, that Mr. Houser would stand behind his work. I would highly recommend his services to any of my friends and family.

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Both my wife and myself accidentally paid the same bill from different accounts. Neither of us realized this, nor would we have figured it out. Mr. Houser noticed the mistake and brought us a refund check. It is a pleasure to do business with such a competent, friendly, and trustworthy company. Highly recommended.

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The integrity of this company is incomparable. They have impressed me with their overall service and honesty every time I've had to use them even though it's been a different employee every time. This last time my thermostat was acting up and Jason came out and fixed free of charge since they had installed it months earlier. Great guys!

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