2475 Northwinds Parkway, 200, Alpharetta, GA 30009 map »
they blew my breaker and I can't trip it back. Came in with some huge machine and now I have to get an electrician. Rude people at the office (not who came over) when I asked for a refund. Never use... them again.VIEW MORE »VIEW LESS »
I was beyond pleased with my experience. Everything well exceeded my expectations. When I called to make the appointment I was greeted so warmly by one of the friendliest customer service reps that I... have ever spoken to. I actually had to reschedule my initial appointment and the representative I spoke with was more than helpful in finding another date that worked well for both of our schedules. On the day of service, Joseph and his crew (apologies Ė I canít remember their names) came well within the appointment window and were very professional. I called for the air duct cleaning but had some other concerns about my system and Joseph was so kind to look at my system for the additional concerns I had. He was very thorough in explaining the condition of my system and recommended solutions to the issues he found. He was very patient with all of my questions and made me feel as though he was really looking out for my best interest. I loved that they covered their feet and vacuumed after they were done. Other than my vents looking brand new, I could never tell they were in my home. I had some reservations because I booked the appointment after buying a Living Social voucher for service and have had some bad experience with vendors not really valuing my patronage because of that, but my concerns were put at ease within the first five min of talking to Joseph. I will definitely be using Atlanta Air Experts for my HVAC needs in the future.VIEW MORE »VIEW LESS »
Guys are very friendly and extremely easy to work with. Got to all my vents cleaned and my system too. I paid $245 for the full cleaning and it was worth it. They start with a small camera that shows you all the junk inside the vents (we had tons of junk inside) and then they start the cleaning process. They cleaned around them and left the house spotless. They system cools very fast and we noticed a big change after they left. I will keep their number and call again in few years. They also checked our outside unit and said it was working great. Great team ! Thanks
they blew my breaker and I can't trip it back. Came in with some huge machine and now I have to get an electrician. Rude people at the office (not who came over) when I asked for a refund. Never use them again.
I was beyond pleased with my experience. Everything well exceeded my expectations. When I called to make the appointment I was greeted so warmly by one of the friendliest customer service reps that I have ever spoken to. I actually had to reschedule my initial appointment and the representative I spoke with was more than helpful in finding another date that worked well for both of our schedules. On the day of service, Joseph and his crew (apologies Ė I canít remember their names) came well within the appointment window and were very professional. I called for the air duct cleaning but had some other concerns about my system and Joseph was so kind to look at my system for the additional concerns I had. He was very thorough in explaining the condition of my system and recommended solutions to the issues he found. He was very patient with all of my questions and made me feel as though he was really looking out for my best interest. I loved that they covered their feet and vacuumed after they were done. Other than my vents looking brand new, I could never tell they were in my home. I had some reservations because I booked the appointment after buying a Living Social voucher for service and have had some bad experience with vendors not really valuing my patronage because of that, but my concerns were put at ease within the first five min of talking to Joseph. I will definitely be using Atlanta Air Experts for my HVAC needs in the future.
I used this company last year to do an a/c tune-up and they did such a great job when I needed my ducts cleaned this year I decided to call. And once again everything went great....I booked the appointment with no trouble for the day I wanted. The technicians called me when they were on the way. The three guys came in and explained exactly what they would be doing....They pulled out all of this massive equipment which I was totally impressed by...I could tell that huge machine was sucking everything out. They took of all of my vent covers and wiped them down for me. I also got my furnace cleaned and they showed me a few places I had air leaks. They went ahead and repaired them for me at no cost. At the end they showed me the video inspection again and WHAT A DIFFERENCE....my ducts looked wonderful. I can't believe I waited this long to get it done. I will use this company every time I need something done with my a/c or furnace. All of the employees were so friendly and helpful you could tell they really cared about the job they were doing which is a rare thing these days I believe. I will recommend them to all of my friends and family. If you are going to get any HVAC work done this is the company to use.
Customer service can always be hit or miss, so I'll share my experience from beginning to end. First, the general customer service was friendly although not immediate. Although the company had an Alpharetta address I don't believe the call center was located there as they didn't recognize the zip code. Overall it took about 15 minutes to schedule a duct cleaning within a week. I had an early morning appointment with a 2 hour window scheduled and the crew arrived exactly at the agreed upon time. Joseph and his crew were very professional, nice greeting, wore shoe coverings since it was wet outside, showed me pictures of my vents and heating system, and didn't try to upsell me on anything. They did a good job quickly working their way through the house, showing me pictures and what they did. Overall I would recommend Joseph's team and the Atlanta Air Experts (this is my 3rd time). At the end they shared two products they do sell, putting it on the receipt and leaving additional information but no high pressure sales. All in all a great experience for an extremely reasonable price.
My appt was from 2-4pm 11/19/14. When no one arrived, I called & was rudely abused by the mgr Danielle who challenged my need to reschedule the appt. Previously when I used them, they blew out the pilot on my furnance & didn't tell me. She was so argumentive & rude that I finally hung up!! Don't use!!!!
I had these guys work on my elderly parents home, who have been in their home in Tucker about 30yrs. They came blasting in and cleaned the duct work in about 2 hours. Roy came by and inspected the work after it was done. Thanks Roy and his crew! You guys did a great job! Mom and Dad are happy, and I will be using you guys to replace the 20 yr old air conditioners next year. No reason to wait till they go bad. Thanks for the honest work. Will be using you guys, and gals, in the future. The best $330 dollars I've spent in a long time! Thanks again Roy
Don't use these guys! They damaged my air ducts, wouldn't repair them, provided terrible service, and left a huge mess. Their secretary was super rude and totally inconsiderate. I tried to get me money back through my credit card company but Atlanta Air disputed my dispute and said that I had signed a contract. Long story short ... worst company and worst experience you can imagine. DON'T DO IT!
I purchased the deep clean service. They had a cancellation and called me to see if it was ok to arrive early. Before they began, Rey explained the process. Edson, Salvador, and Rey did a fantastic job! I was amazed at the amount of dust and debris (and a few lost toys) they got out of the vents and the furnace system. The entire house "feels" completely different. One room in the house always felt warmer (or cooler depending on the season) than the rest of the house. This has improved 100% since the air flow through the coil and blower is back to 100%. If you are having issues and your system isn't performing well I would highly recommend getting this service. True...the ducts may have dust in them (and you might be able to get them cleaned for $50 - $75), but the true impact in performance and overall health benefits come from actually cleaning the coil, blower, and housing. It looked brand new when they were done (they scrubbed each fin in the scroll cage with a toothbrush!).
Junis was our main technician. He was fantastic at letting us know about the service we had chosen and recommending services that benefit us even greater in the long run . He was very thorough, knowledgable and cordial.
As a first time home buyer I wasn't sure what to expect or which company to hire. I called a few companies in the neighborhood but was not sold on a provider until I spoke with Lynn. She was very professional and patient when explaining the entire process to me. She answered all of my questions, and her confidence in my satisfaction is what ultimately sealed the deal. And she was right! I am a happy customer that will use Atlanta Air Experts for many years to come. Miss Lynn deserves her salary plus commission for her expertise. You GO Girl ! Ms. Norman College Park
They were an hour late than scheduled, but when they arrived they did a very thorough job cleaning all our vents, returns and system. Our house was very old and we had just moved in. This has made a huge difference in the smell and with the air that we breathe in our home.
No issues in scheduling. The crew that came in were interested in selling additional products than the duct cleaning work for which we called them. They moved furniture and things around to perform their job but never put them back in their place. They threw several things that were in their way but never put them back. Overall experience was not good. I will not call them again and don't recommend them.
I am sorry to hear you are not happy. Our office never got a phone call from you so we are not sure who you are. We serve over 600 clients a week and keep our customers extremely happy. We make recommendations , as a heating and air licensed and indoor air quality professionals, if we see during our work a problem we report it immediately. It is your decision if you would like to correct it. Our responsibility is to make sure you are aware. Please contact us at 678-436-8288 so we can make sure you are one of our happy clients.
We had a great experience with Atlanta Air Experts. We were able to schedule a cleaning within one week of calling. They showed up during the time slot they scheduled us for and they called 30 minutes beforehand to let us know they were headed to our home. During the visit, the technicians were very polite and considerate - they wore booties over their shoes so they wouldn't dirty our floors and warned us that the equipment would make some noise because our babies were napping.They informed me about what they were going to do and made me aware of several other things I could do to make sure that I maintain the best ventilation.I highly recommend this company! We will definitely use them again. :-)
Hired them for duct cleaning, and found after they left that new wood flooring was damaged because they didn't protect the attic stairs from touching the flooring. They are denying they did it but they were the only ones bringing down the attic stairs and the damage to the flooring lines up exactly with the attic stairs. They are lying and NOT accepting responsibility for this damage. With so many other duct companies on KUDZU getting friendly and good reviews pick another one and not this one. I don't usually post but this lying company has forced my hand.
The other side of the story: Customer was not at the house during the service, but lots of constructions crews from floor guys, kitchen remodeling etc. all moving around the house with tools. After few days we get a call and complain about a small scratch to his floor. We investigated this call with our techs , and they did protect the floors as part of our cleaning process. I am sorry that your floor was scratched but you were not at the house at the time of service, so calling our crew not honest and use words like "lying" it truly unacceptable.
After buying a Groupon online for a vent cleaning, Atlanta Air Experts came out 2 days later. Zach and his two technicians were very efficient and helpful in keeping us updated on the process. They showed us vents before and after and the change was drastic. They were thorough and excellent and we would recommend them to anyone. The only problem was with the Groupon and a misunderstanding on the phone. We ended up having to buy an extra furnace cleaning because of this, but it was still a great deal.