Team Pest USA

I have not had a great experience with this company. Vicki is always very rude on the telephone. They refuse to make an appointment for you until your contract has been put in the computer which takes several days. I never got a phone call to set up an appointment i had to call three times to get an appointment set up.Daniel was nice but he was very pushy. He came to do the inspection and after the inspection he was VERY pushy about us paying for some sort of service that day. Even when we said we wanted to wait he would say well you can do it and pay this much. I need to do a service for you and I want you to sign a contract. We told him no various times and he still was insisting. He should give people time to think about what they want to do. When you hare asked to spend $1000 you need time to think about your options. We finally decided to do some of their services and it WAS NOT worth the amount of money we paid. The traps for the rats looked like something you could have bought from walmart for $15 and they charged almost $400. I would not recommend this company to anyone. Use someone else!!!

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I called Pest USA because of a squirrel infestation in my attic. The pros of my experience with Pest USA are the salesman Chip and the service guy Tommy Lee. The Cons of my experience and the main reason for wishing I would have went with another company are due to the office agent Tiffany. I had to call Pest USA mulitple times to try to find out when my appointments would be rescheduled after rain prevented Tommy from being able to get on my roof to close off the construction gap. When I finally got 1 of my appointments rescheduled I received a call from Pest USA's automated appointment line letting me know when my next appointment was going to be.Not a problem until the day when my appointment was scheudled for arrives and I receive a call from Pest USA stating that the call I received wasnt my true appointment and that they would need to set me up an appointment for the following week. Consisdering I had already took the day off work to make sure that I was home for what I thought was my scheduled appointment was a huge incoveniece and very unprofessional on their part because I called them weeks before to find out when my appointments were going to be rescheduled and Tiffany never called me back. When you pay a comapany in advance I would expect to receive better customer service.

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I purchased a house in May that had Team Pest USA termite traps installed by previous owner (no service agreement was transferred).

Six months later, a Team Pest USA representative came by the house on a Monday to offer us a $300/year renewal on the maintenance plan. We were told that we had until the end of the week to decide, or the bait traps would be removed.

The following day, a different Team Pest USA representative came to the house, and without warning or discussion began removing the bait traps. I interrupted him to state that we would likely be continuing the service. His response was that the traps were damaged (by the removal?), and Team Pest USA would return by the end of the week to replace the broken traps and collect payment for us to continue the plan.

We never heard from anyone from Team Pest USA for the next 3 months.

Since I now had 15 holes surrounding my house, we had traps installed by another company. This week the original Team Pest USA representative came to the house again, and was "surprised" to find that their traps were no longer in the ground?

As a final insult, today I received a bill in the mail from Team Pest USA for $450 for trap removal!!?

It's as though Team Pest USA went out of their way to not only insure that I would never be their client, but also insure that I would then get online and write a negative review. It's an absolute mystery to me.

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our visit with Chip Heslin account manager from Team Pest USA was well worth it. He came out on such a short notice today and helped us with our squirrel and snake problem. He even cut back our bushes to see where the snake was. He was very professional and courteous. He explaned our 3 stage treatment and correction plan to us for ridding us of our problems. I would definately recommend him and this service to our neighbors and friends.

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I have been a Team Pest USA customer since 2001 (11 years). I had the termite baiting stations installed in 2001 for termite protection. I chose the lifetime termite baiting service agreement which consists of quarterly (4) annual inspections by a technician. After the initial cost to set up the baiting stations around my home, I just pay an annual renewal fee. Also, the agreement is transferrable to another owner (if I sell the house). I recommend you contact the account manager, Art Schloss @ aschloss@pestusa.com, who will give you a great deal on the service agreement and the baiting technician, Clint Banks, who did an excellent job installing my baiting stations around my home. I have not had any termites and do not want them; so this lifetime agreement with quarterly inspections works for me. Art and Clint were very helpful, friendly, and professional. I like that and you will too.

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