Alarm Monitoring Service Of Atlanta - Atlanta, GA - Home Security Services

Alarm Monitoring Service Of Atlanta

(770) 769-5994 View Website »

2030 Powers Ferry Road Southeast, 104Atlanta, GA 30339

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Business overview

Alarm Monitoring Service Of Atlanta - Atlanta, GA - Portrait

Alarm Monitoring Service of Atlanta (AMSA) is a company with that rare combination of affordable price and the very best service. A look at the Kudzu reviews and a check with the Better Business Bureau (www.bbb.org) will confirm that this is the type of company that todays consumer prefers for the protection of their home and family.
AMSA introduced the special offer for up to $1,500 worth of equipment free. They use only the best equipment (Qolsys) and back it with a robust two year parts.. and labor warranty. Recently named one of Atlanta's Top Ten alarm companies by the Atlanta Business Chronicle and awarded Angie's List top 5% Super Service Award, this company will not disappoint.

Their installation teams are very experienced and highly trained. Whether they are pre-wiring a new home under construction or retrofitting a system into an existing home you will experience a level of professionalism and attention to detail that is rare in any service industry. They receive calls and letters every month from new clients specifically to praise the technicians who performed their installation. Don't you deserve the same?

We just launched a Personal Emergency Response System! Trust us with your loved one's security, and your piece of mind. With the MyIndependence personal emergency response system, your loved one can continue to live a life of independence and dignity knowing that help is one button away, 24/7. And did you know, the cost of MyIndependence may be covered by Medicaid or Medicare? It's simple to install, easy to operate and gives you the confidence and peace of mind that you want!

Of course the most vital function is the ongoing 24 hour a day monitoring service. Your home or business will be monitored by a UL certified central station that is consistently fast, efficient and professional. They understand how critical the central station is to your overall peace of mind and they respond accordingly.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Commercial

  • Access Control
  • Banks
  • Construction Sites
  • Event Staffing
  • General Business Systems
  • Government Sites
  • Health Care Facilities
  • Hotels
  • Industrial Sites
  • Labor Dispute Security
  • Offices
  • Parking Lots
  • Restaurants & Bars
  • Retail
  • Schools
  • Warehouses

Devices & Products

  • Anti-Shoplifting Systems
  • Burglar Alarms
  • Closed Circuit Systems
  • Full Security Systems
  • General Alarms
  • GPS
  • Home Surveillance
  • Intercoms
  • Security Doors & Windows

Features & Systems

  • 24-Hour Monitoring
  • Burglar Alarms
  • Home Security Systems
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2014, 2015

Credentials

NBFAA, BBB, Top 10 Alarm Companies in Atlanta, Angies List Top 5%, Georgia Electronic Life Safety & Systems Association (GELSSA)

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Documents

[PDF] Atlanta's Top 10 Security Alarm Companies
[PDF] FAQs
[PDF] Testimonials

Green Credentials

We offer paperless billing to all of our customers!

Languages Spoken

  • English

Reviews

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Wonderful Customer Service & Thorough Inspection, 5/22/2014

I recently had AMSA activate the alarm system in our new home. From the very first phone call to set the service up to the final installation, everyone that I spoke with was so friendly and very... helpful. Robin, in the office, was very informative about the companies products and services. She also was very quick to respond to my phone calls and emails. It's so nice to be able to have a point of contact instead of an automated system where you are transferred to any of 100 people in a call center! Josh came to our home to install and active the system. He was very professional, but also had a great sense of humor. He explained everything that he was doing and walked me through operating the system thoroughly. I would definitely recommend AMSA if you are in search of a great alarm motoring company to work with!

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Robin Jackson, 4/29/2014

I called this company and spoke to Robin Jackson in sales, who was fantastic, my situation was quite different as I live in London but have a house in Atlanta, in 30315, she made the process very... easy, and this company was able to use my UK visa card, my tenant was also helpful and communicated the installation with Robin. Top marks and I have no problems in recommending them, Regards gary

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Photos (20 photos)

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Honeywell Lynx with Tablets

Business Referrals

Linked Review

Alarm Monitoring Service Of Atlanta - Atlanta, GA -  PoppaPants

Reviews: 1

rip off

being that they give you a discount to write a good review should be telling. After they have your business and install - you're pretty much on your own. With the cell service there is no way of telling if your system is working unless you set it off and hope they call. Not sure how long was out for and how long we paid for nothing. Anyway they then will charge you a bunch to come out and fix their faulty crap - no sorry - as they put it's - "my" faulty crap now... It's too bad they don't stand by the equipment they require you to use. Anyway - for A LOT less you can get a camera with motion detection - it emails you photos when tripped. And you can now get them with battery backup and 4G service. And anyway - by the time a monitoring service calls 911 - and they call APD - and show up over an hour later - your tv is already long gone.

Last edited on 2/10/2015

Alarm Monitoring Service Of Atlanta replied on 8/28/2012

First, we DO NOT pay clients to incentivize them to write good reviews, for two reasons. One, its highly unethical and two we don't need to as our reputation across all consumer sites is excellent and we work hard every day to keep it that way. Im not sure where you got that from but you were misinformed. Second, we are diligent in so many ways (how-to test card left by installer, periodic mailers, printed on every invoice) in informing our clients that they should test their systems functions on a regular basis. If a defect is discovered then you call our service department. If it is determined that there is a problem and your system is out of warranty we let you know up front what those charges should be, just like any other service company would do. Ours is the longest standard warranty in the industry. Our service rates are among the lowest. Depending on the system you have installed we use either Honeywell or Uplink cellular communicators, the best you can get. No ones been "ripped off" here. And last I hope that you don't take your own advice about a motion/camera/cell device as your home security solution. Home security is about deterrence and what drives a burglar away is a very loud siren and the knowledge that the police have been called, not a covert camera that may or may not see them in the home. That solution puts lives in danger.

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  shanay

Reviews: 1

Prompt Service

7/2012 requested new service after home was broken into. Spoke with Barbara and she was excellent in getting a tech out promptly. On first night of service I set the alarm but the next morning forgot to disarm it and when I opened the door the alarm sounded. Not even a minute went by and my phone started ringing. I was very impressed in the quick response from AMSA. It left me feeling like I can rely on them in an real emergency. Thanks

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  Sphinx06

Reviews: 8

We love professionalism

From the time I picked up the phone through installation, customer service was paramount. Our consultant Cynthia was knowledgeable and tailored everything to our budget. Everything she described that would take place indeed did. I received follow-up phone calls and her personal cell phone number in case I had a problem. Folks, why pay ADT extra $$ when you have access to your personal alarm consultant 24/7. When you find that answer, please message me.

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  Miltiades

Reviews: 1

Best in town

I strongly recommend AMSA to anyone who is looking for a reliable alarm company. Their service is great and dependable and offered at minimum price. The technician who did the installation was superb. The office has always been very courteous and prompt. This was a breath of fresh air to me. The last company I used sent a technician to correct a problem I had at one of the doors. He spent over one hour unsuccessfully trying to fish with a...screwdriver (!!!) the wire from the wall. For this service (???) they unashamedly charged me $114. The technician of AMSA was very knowledgeable, thorough, and very efficient. He performed his work very professionally in a recently remodeled house without drilling any holes in walls--a truly superb job. I feel most lucky for finally locating an excellent alarm company.

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  HarryDe

Reviews: 1

Happy Customer after 3 years of service

We switched to AMSA over 3 years ago after having problems with our former providers. The quality of services is superior. I just had a problem with the system that Daniel, Tech Support Mgr, did an outstanding job helping me resolve the issue efficiently and effectively. Top notch service and low cost canít get better then AMSA.

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  Fenortner

Reviews: 1

Excellent Value; Professional Installation

Lanny the sales advisor was knowledgeable about the system to be installed; he offered excellent advice after reviewing/walking the property with me. AMSA service is the best value of all security systems I examined on-line and through other contacts. The installer- Aaron was professional, thorough, explained to me every aspect of the installation of the security system. Once installation was completed, he took plenty of time to review the installation and operation with my wife and I. We have just had the system installed so a performance review will be pending. John (Marietta)

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  wccarmichael

Reviews: 2

Best Quality of Service AND Best Price

We moved our five stores and office to AMSA and the difference in monitoring quality and reports was amazing. Operators are knowledgeable and committed to resolve problems. The local office handles issues immediately. They upgraded our panel boards and now can manage our systems remotely. The real-time web reports are much more useful than the emails we used to get. These folks are prompt, professional, and how they do this for the best price beats me. But we're really happy to be with AMSA! I've included a pix of one of alarm panels but the smile is on our Store Support Director - who no longer has to deal with our previous monitoring company!

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -
Alarm Monitoring Service Of Atlanta - Atlanta, GA -  ArchitectCindy

Reviews: 1

Failing Customer Service

I agree with recent posts on this site. The customer service for Alarm Monitoring Service has changed dramatically over the past several years. It has also been difficult for me to get a returned call. Whoever initially answers my calls is fantastic; I am referring specifically to the customer service department. I have spoken to the same woman or the same man on several occasions regarding some technical issues. Neither of these individuals should be serving this company in a customer service role. They are rude and condescending and they present themselves with a certain air of entitlement that I find offensive. Please correct this problem. I refer many clients to Alarm Monitoring Service of Atlanta.

Last edited on 2/10/2015

Alarm Monitoring Service Of Atlanta replied on 3/26/2012

Cindy, I can't apologize enough for the bad experience that you had with our service department. It is not representative of who we are. Please know that the problem has been addressed and corrected. We have an outstanding operations manager named Ronnie Wagner with 22 years of service department experience. If you EVER have an unsatisfactory interaction with his department please call Ronnie and I assure you that he will jump through hoops to correct the issue. Thank you, Glenn Barham, President

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  GeraldK

Reviews: 1

Needs a better service department

I admit that I am not a technical guy, but I was in the service industry for a long time. My wife used to handle everything concerning our burgler alarm system. After she died, I had to learn. Some time ago, I called for help from the "service" department. I talked to someone who was impatient with me and down right rude. The next day, I spoke to someone else who just wanted to get me off of the phone. Obviously she had some place to be other than talking with me. Finally, I was turned over to Alan, the Service Manager. He was very professional and he knew his stuff! Most of all, he was patient with me despite the fact that it was closing time. And, he even called to follow up and make sure that I understood everything. Wow!!! I called back recently and was turned over to the same impatient service folks even though I requested to speak to Alan. I was finally told that Alan is no longer with the company. Alan, wherever you are...thank you. To the owner - what the heck????

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  Jerriebug

Reviews: 1

No Returned Calls

I cannot get a returned call. This company is losing business!! I finally tried to call back just before 5:00 and the office was already closed!

Last edited on 2/10/2015

Alarm Monitoring Service Of Atlanta replied on 12/27/2011

I am very displeased and disappointed to hear that you were unable to easily reach our service department. Please accept my apologies. That is certainly not the typical experience that our clients have. If you ever have an issue that is not handled in a satisfactory manner please call me and I will take care of it myself,immediately. Glenn Barham, President, 770-984-0090

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  lburt66

Reviews: 4

So glad I have AMSA

A few years ago after my house had been burglarized through a vulnerable window, AMSA recommended installing a glass break detector. Last week someone tried to break into my house in the middle of the night, while I was home. Thank goodness that when they broke the glass the alarm went off and they took off. Before I had even caught my breath enough to call the police AMSA was on the phone and got the police to my house very quickly. I was so glad I have AMSA!

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  the4leegirls

Reviews: 2

Very Very Pleased with this company

Our system was designed around our saftey AND our budget, very important right now in these tough times. I am pleased with this company from the sales team to the installer. They have gone above and beyond the call of duty. Thank you!!!

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  adamcarley

Reviews: 1

Exceeded our expectations tremendously

Phenomenal professionals.Took great care. Even went round putting up stickers/signs. Blows ADT away!

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  CVG_CVG

Reviews: 1

Are you really Safe????

Unbelievable!! My fire alarm got off this past Saturday at 8:30PM and the alarm company AMSA receives the alarm on Monday at 2:30AM!!! Of course, I didn't pick up the phone ringing at this ungodly hour - but I got up and my cell rang - I picked up and I kept on telling them what happened (I was really mad) - After all the calls, they sent the firemen!!!! Called them back to complain about it freaking and after one Melissa hung up on me I called again and a lady gave me their service phone number - I called an another lady picks up - also absolutely rude and sends a technician Eric to call me back at 3:14AM!! This guy Eric keeps on asking if the alarm is armed now - what???? The alarm rang on Sat at 8:30PM!!! Nobody called me then!! If their systems send a signal on Monday at 2:30AM I guess they have a problem!! AMSA I'm going to switch companies!!! Not the first time this happens!! Safety? I don't think so!!!

Last edited on 2/10/2015

Alarm Monitoring Service Of Atlanta replied on 7/20/2011

This client is correct in that the system malfunctioned and was unable to send out the fire signal over her cellular communicator. She has exceptionally poor cell reception in her home plus an older cell unit. In fact our technicians cell phone only worked for a few minutes when he was at the house. This reception problem delayed the alarm signal from being sent out. Once it was received the central station called with seconds. We have since been to the home, fixed the problem and the client is a satisfied.

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  GT2008

Reviews: 6

Excellent service and affordable monitoring!

I purchased a home in the Atlanta, Ga. area and needed an alarm system installed in my home. AMSA sent a crew (Jesse & Sheldon) out to my home and they did an excellent job installing the alarm system. They tested the system and made sure I was completely trained on using all of the features of the alarm system. As a long time customer, I highly recommend them for their great service and very affordable alarm monitoring fee.

Last edited on 2/10/2015

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Alarm Monitoring Service Of Atlanta - Atlanta, GA -  kopfhunter

Reviews: 2

Best Alarm Company in Town

I shopped and shopped and shopped. Alarm Monitoring Service of Atlanta is the best I found. They worked with us to get exactly the right system we needed. We just moved to North Carolina. Wasn't able to find anything close to what we had here in Atlanta

Last edited on 2/10/2015

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Honeywell Lynx with Tablets