Omega Carpet and Upholstery Care

Phone: (678) 809-7079
Website: www.omegacarpet.com
Omega Carpet and Upholstery Care Omega Carpet and Upholstery Care : Carpet & Upholstery Cleaning, Marietta, GA


Review
Reviews: 1

Posted on 9/11/2012

customer satisfaction
I highly recommend this company! The OWNER is very considerate and cares about customer satisfaction!!. When I could not reschedule-He personally handled the situation. I will utilize them again.!
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More Reviews
Reviews: 9

Posted on 3/19/2013

Later Review after carpet dried
Updating review after carpet dried. The carpet in one room was particularly dirty. Once it dried, it has streaks where he missed several inches on either side of where he was running the carpet cleaner. I will have to have it redone. Pictures attached. Just like I said in my last review, hire someone else and not these people.
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Omega Carpet and Upholstery Care replied on 03-22-2013
As we always state to our customer we will come back out at no charge to them if there is a problem or service has not been done to their satifaction. customer never let us know there was a problem when the carpet dried. we are aware the carpet was very heavy soiled and dirty when we started. sorry customer didnt feel that she could have contact us to fix the issues which is apart of our deal with all of our customers.
Reviews: 1

Posted on 3/3/2013

Not a good deal
First, I called the company prior to paying for the deal. It was explained that I would pay $25 for my extra room and the tech would value the price for my lounge chair. The tech (Niamyah)came to clean my carpets he did not wear shoe protectors, he did not have floor protection for non carpeting areas. I had to provide cloth for my floors and clean-up the water on the floor after he cleaned he lounge chair on the wood floor. He said they normally take furniture outside to clean. Thank goodness it was raining that day. Second,, the tech (Niamyah) called the office and said the second room would be total of $50 and the lounge chair would be $65. I argued with the manager about the language in the ad and what was told by the rep on the phone and the price of the lounge chair. Finally we negotiated the price of the room/lounge chair/steps for $75 total. My total price was $125. I was expecting to pay more than $50 but not what was anticipated by the company. I will not use them or recommend this company.
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Omega Carpet and Upholstery Care replied on 03-04-2013
Mrs.Carla Lattimer we are sorry that you were not happy but the coupon state plainly the rules and she wanted something for free. Mrs.Lattimer had oversized rooms 2 of them and she wanted the lounge chair done for free as well. the tech came in and reviewed mrs.lattimer house and gave her what she would have to pay outside of the basic cleaning special. The coupon is for basic cleaning and as we know most people need more than the basic cleaning. Mrs.Lattimer was told the tech would review her house when arrive due to customer say one thing and when you arrive it totally different and much more work that is needed. So we did come down on the price with mrs.lattimer due to we try to meet each customer at their need and what they can pay. mrs.lattimer was fine when she got the service done and happy with the price she paid due to she recieve more work than she paid for.
Reviews: 3

Posted on 2/14/2013

Bait and Switch
I hired Omega based on a Kudzu special that talked about a $230 value for $50. I purchased the $50 and had them come to my home. The language in the offer talked about bringing dirty worn carpets back to life for only $50. The technician arrived and immediately stated that these rooms were high traffic and would require an additional fee per room and that a pretreatment was an extra fee. So my $50 turned to $115 with their extra charges. I had already moved the furniture so I just wanted it done. But I would never recommend them to anyone after expecting to pay $50 and end up at $115. The carpets were cleaner when they were done but far from like new and the carpets are only 3 years old.
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Omega Carpet and Upholstery Care replied on 02-22-2013
Sorry Mr. D.Griffin feels this way but he didnt pay $115 that is a lie and it does state on Kudzu that high traffic areas would be more due to it require more work to be done. Mr.Griffin was please with the finish results. It was not a bait and switch it states if you have high traffic area it would be more and Mr.Griffin had that and needed spot treatment which was his choice whther he wanted to get it done. Mr.Griffin could have just accept the basic.
Reviews: 1

Posted on 2/11/2013

Never showed up and unprofessional
I pre-purchased a Kudzu deal for 3 rooms at $50, scheduled an appointment a week out and moved my furniture. Unfortunately it was all for naught. when I called the office 30 minutes prior to confirm, the girl said they have at least 1 hour to get there. I called again 10 minutes after the appointment and she said the same thing. I inquired about a refund and she referred me to Kudzu. A few minutes later the owner Renee' called and said the worker left for Costa Rica and someone should have called me. He wasnt able to do it at 10 am but maybe between 1 and 2. Which meant rescheduling my wholde day to accomodate a company that I already paid but couldnt accomodate me at my set appointment time. He begged me not to complain or report him to BBB and that he would give me free steaming. Mind you I've already paid for the services. This is a very unprofessional company. The so called receptionist answered the phone like she just rolled out of bed. The deal is too good to be true. Save your money when it comes to Omega. Hopely I can get my money back and find services elsewhere. Making a good first impression is vital to small business. This company is terrible.
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Omega Carpet and Upholstery Care replied on 02-11-2013
Mrs.Porter just made her appointment on thursday and there is normally a 2hour window as I told mrs. porter when she called. There is bad weather out and the tech are running behind that is why there is a window for unforseen things. I was on another line when Mrs. Porter called both times . Mrs.Porter called less than 5 minutes from her first called this morning. I passed on the information about Mrs.Porter called to the manager for a call to mrs.porter. Sorry Mrs. Porter feel the way she does but she know there is always a window that is given when getting service. Mrs.Porter never gave the deal a chance to see what the tech could do for her carpet. Mrs. Porter cant say that omega is terrible because she never had service render from Omega. As the saying go you cant please everybody.
Reviews: 2

Posted on 2/4/2013

Excellent Post Remodeling Cleaning
Thank you for an outstanding cleaning service and dedicated hardworking crew! We used Omega for deep cleanup after remodeling our home & they just did a detailed and fabulous job! Ask for VeNe she did a fabulous job!
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Omega Carpet and Upholstery Care replied on 02-22-2013
Thank you for allowing Omega to service you we look forward to making each customer happy. once again thank you and we look forward to servicing you in the future
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