Cool Masters, Inc. Heating & Air Conditioning

Cool Masters, Inc.

(678) 534-7683 www.coolmastershvac.com »

71 Hosea RoadLawrenceville, GA 30046   map »

Business overview

We are available 24/7 with no emergency service call fee! Call anytime to speak with us about your HVAC issues. Same day service. . .Guaranteed! Our service trucks are fully stocked and ready for immediate dispatch.

Cool Masters is a family owned and operated business. Our company has a combined total of 45+ years of HVAC knowledge and experience and has been responsible for providing outstanding work in the HVAC industry ever since our company's founding. Our mission at Cool Masters.. is to provide our customers with honest, dependable service at the highest ethical standards.

****FREON R-22 IS EXPECTED TO MORE THAN DOUBLE IN COST SUMMER OF 2013****** Have you been recharging that 8+ year old air conditioner year after year? It's about to get really expensive. . .
The EPA has reduced R-22 supply manufacturing by 47%, and with current demand, supply is short and costs are through the roof. Consider replacing your old 10 SEER air conditioner with a new Puron R-410a system - saving you an average of 30-50% on power consumption, peace of mind with a 10 Year All Parts warranty, while protecting the environment with non-CFC refrigerant.

*****Cool Masters Introduces Corbond Sprayfoam Insulation*****
We are proud to announce an exciting new GREEN product we are now certified to install. Cool Masters is the only HVAC company currently offering Corbond. Corbond Sprayfoam insulation can save you 30-50% per month off your heating and cooling bills. Encapsulating your attic within the conditioned air envelope of your home has incredible benefits to your HVAC system, as well as the total comfort and efficiency performance of your home. Call today to have a free in home consultation and estimate performed.
Corbond Sprayfoam insulation has a lifetime warranty.

Having problems right now? Call now! We offer 24 Hour Emergency Service(NO A/C or heat in home). Our phones are answered by our staff 24/7; no answering services or machines. Get same day service! In most cases, if you schedule an appointment before 11 am, we will have a technician to your door before 8 pm. If you make an after-hours service call, we guarantee a technician to your door within 3 hours of your call.

Incredible incentives are currently available for replacement systems. Discounts on overstock inventory. 10% Discount of Total Repair Invoice for Senior Citizens and Public Servant Officials. LIFETIME WARRANTY ON ALL REPAIRS.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • References
  • Written Contract
  • Written Work Plans

Services

  • Do-It-Yourself Assistance
  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Sheet Metal Work

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Steam Systems
  • Ventilation
  • Wall Units

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Acoustic Design
  • Ceiling Installation
  • Insulation Installation

Type of Insulation

  • Insulating Foams
  • Loose-Fill or Spray-Applied

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 8:00pm
  • 5:00pm
  • SUN
  • 12:00pm
  • 5:00pm

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Green Credentials

Cool Masters has been committed to protecting the enviroment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!

Languages Spoken

  • English

Reviews

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Happy Customers, 12/24/2014

Jonathan and his crew were awesome in replacing our 16 year old, builder grade heating/AC units. We were very pleased with the great customer service that we received. Highly recommend Cool... Masters!! Thanks Jonathan! Ed and Donna Borges

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Trustworthy, 11/11/2014

I've been a Cool Masters customer for 3 years on a Maintenance contract so when it came time to replace my aging furnaces, they were one of two 5-star companies on Kudzu that I called. Cool Master's... labor warranty was well-above the other company's, so that made it a no-brainer for me. What I really appreciated was that they came back out 2 weeks after the main installation to replace a defective part on my whole-house humidifier. The time/cost of ordering the part and driving back out to my house probably exceeded their fee, but they knew the fix was important to me and made sure to care of it. That's what sets this company apart from the rest.

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Videos & Photos

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Linked Review

natkjohnson

Reviews: 1

Not satisfied and freezing

We used them during the summer with an AC emergency and were happy with the service and signed up for the seasonal maintenance check on our furnace/ac system. They came in and did an inspection and the guy was worried of the safety of our furnace. He scheduled for another guy to come out and test and his apt was scheduled 10-1 on a Saturday. No call or anything giving us any indication what time they would be here. We got tired of waiting and we called at 12:30 to see if they were still coming. He showed up at 12:50. Waste of a Saturday morning. He condemned our system saying it was unsafe and disconnected it and the we would need to have a complete AC/Furnace system and he would have us a quote by the end of the day. Itís now 9 days later and has yet to see a quote or anything. With the change in weather, our thermostat reads low 60s inside the house (upstairs). I called a few days ago and the girl said heís been real busy and she would let him know to put in a stack to get to quicker. I guess if you want to know a quick way to lose a customer that was ready to buy a complete system this is how.

Cool Masters, Inc. replied on 10-31-2012

My absolute deepest apologies for your disappointment in our company. I can't tell you how hard our team at Cool Masters strives to be the best at what we do - to provide simply the best customer service. We are one of the few service companies with an appointment time window less than 4-5 hours and run on time 95% of the time.

Saturday the 20th was a particular hard day for us with a few guys out - and I did my best to pick up the slack. Your dissatisfaction is even more disheartening to me as I chose to serve our customers over a planned family event. Your time and urgency are so important and I personally truly feel a loss when we fall short. I do thank you for your time in leaving the review on kudzu as it lights a fire under us to be better - no one wants to read about someone's disappointment in their work.

Your proposal was sent twice. If you never received it, there's a good possibility it wound up in your spam folder - which does happen. If we can still be of service to you, I offer you the quoted installation minus any profits, which amounts near an 18% discount.

Please feel free to contact us for any further questions or concerns you may have.

Jonathan
Cell : (404)-538-2686
Main Office: (678)-799-7999

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More Reviews

regexmaster

Reviews: 4

Customers for life

I will recommend these guys all day long. We have been customers for over 5 years. Jonathan and his crew have replaced our two HVAC systems and installed closed cell foam insulation in our attic a year ago. We were never given a hard sell, and their work has been outstanding, professional, and punctual.

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Akeepat

Reviews: 1

Definitely good

This is our very first review for any one, These guys were good, our systems are 14 yr old, so they definitely come with their share of parts not working at their 100% efficiency. So we had some water in the filter called cool master and got their maintenance and tune up, they said the water was due to drainage block which they cleared but as I mentioned before the technician said that some parts were not at their very best and for upto 13 seconds into ignition the heater was showing high CO emissions and then went right back to really really low, the technician booked us up with his manager to see if he can solve the problem, so Johnathan showed up and fixed it although the first technician had suggested replacement of entire system Johnathan fixed it and said he wouldn't suugest replacement of system or any parts right now. So long story short, they do their job honestly and don't try to rip you off.

Cool Masters, Inc. replied on 10-21-2013

It is an honor to be your first review, especially considering such positivity. We appreciate the time you took to post this review. We look forward to continuing a strong relationship with you in the future. Thank you so much for trusting in Cool Masters for your HVAC needs.

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pbb1948

Reviews: 1

Outstanding

When we decided to build an in-law suite onto our home to take care of my elderly parents, we realized that we also needed to upgrade our current air conditioning system. I got four estimates for the original house and the addition. The other contractors simply quoted prices for larger units. Jonathan was the only one who sat down with us and discussed the problems with our current system and our options for the addition. He created three separately controlled zones which was important because my parents preferred their area much warmer than our area. He also recommended foam insulation for the entire attic space. We added 800 square feet and our electric bill never went up! He also found a contractor to lower our vaulted ceiling by two feet to allow for larger duct work. Also, when I made a poor choice for the location of the outside unit, he moved the unit without complaint. We have only had one service call since completion and it was handled quickly and satisfactorily.

Cool Masters, Inc. replied on 10-21-2013

We truly appreciate your time posting this review. We are grateful for such positive feedback. Customer service is our top priority and we look forward to continuing a strong relationship with you in the future. Thank you for trusting in us with all of your HVAC needs.

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ATLinthehouse

Reviews: 1

Will Not Use Again

I used these guys a couple of years ago to install new systems. They were great on the front end, but I've had nothing but trouble with the systems and honestly, I wish I could pull them out and go with another model and company. Everytime I call now, I feel bad and they have a constantly rotating staff of technicians. Not sure if they are able to punt their bad reviews, but their long-term service is the worst I've ever seen.

Cool Masters, Inc. replied on 09-23-2013

To This Valued Previous Customer: My sincere apologies for the negative experience you had with our company and system. It is our goal for your complete 100% satisfaction. Please feel free to contact me anytime @ 404-538-2686 with your concerns. I assure you my absolute diligence in correcting the situation to your utmost gratification. We boast one of the best warranties in the area on both our equipment and labor. With proper maintenance, our systems should net a trouble free life expectancy of 15-20 years. To respond to your other concerns regarding my staff, we certainly have brought on more help as the company has grown through the years however we retain most of the guys long term. 80% of our current staff have been with the company 5+ years. We also do not have the ability to "punt" negative customer reviews in any way. I would hope if a customer has a poor experience with my company, they would reach out with their concerns so I can better the customer service experience for not only the directly affected client, but for all customers. Finally, my dedication to my customers is so solid I have personally missed family functions, dinner, church, even my kids sport events to insure immediate response to a customers comfort issues and concerns. Please call me as I am anxious to get your issues resolved and some history so I know this could not happen again. Warm regards, Jonathan

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BreamFisher

Reviews: 2

Excellent

Excellent service and response. Hard to imagine anyone better. Don't think I'll ever use anybody else.

Cool Masters, Inc. replied on 09-24-2013

Thank you for taking the time to post this review. We truly appreciate the positivity.

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BubbaGrump0707

Reviews: 1

Friday NIGHT service!

We had Cool Masters replace our A/C unit last year. Last night, something quit working so I called and left a voice mail. I got a call back within 10 minutes and they came to my home to fix it at 9 PM last night! I expected they would come out on Saturday and would have been satisfied with that. I did not ask for them to come out on a Friday night, but clearly, their customers' satisfaction is important to them. I have highly recommended Cool Masters to anyone who has A/C problems! Thank you for your amazing customer service!

Cool Masters, Inc. replied on 09-24-2013

Thank you for such a positive review! Customer service ranks at the top of our priority list. We truly appreciate you taking the time to post your satisfaction in our company.

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ronjordey

Reviews: 1

These guys are like family

From Amber and Michelle to expert Techs like the wonderful Mr. Perez. Loyal client for 3 yrs, awesome!

Cool Masters, Inc. replied on 09-24-2013

Thank you for taking the time to post this review. We are grateful to have continued a strong relationship with you and have high hopes to continue providing you with all your HVAC needs.

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scottydog1008

Reviews: 6

SUPER SERVICE

I called yesterday in the early eve. The operator said they'd be out today between 10-1 p.m. - which they were. They didn't try to sell me anything extra or do unrequired repairs. My unit is older & will eventually need to be replaced. I would not hesitate using them to do the job. I was impressed with the workmanship & attitude of the owner, Jonathan, that actually came out to do the service. His associate was just as nice. Again - I'm sure they'll be back.

Cool Masters, Inc. replied on 09-24-2013

Much appreciation for taking the time to post this positive feedback. We do our very best to provide service within 24hrs and pride ourselves in shorter time windows than most others. We look forward to maintaining all your HVAC needs.

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MichaelStirling

Reviews: 1

The Best! The Best! The Best!

Cool Masters tech was courteous and professional. Explained every detail of service call as he serviced our HVAC units. Weighed refrigerant in front of us so that we knew exactly how much refrigerant was being added to our AC units before we paid the per pound rate. What we thought was going to be an expensive repair/warranty issue turned out to be a simple, inexpensive valve replacement. What a blessing to have an honest HVAC tech at our home to help us solve this problem. We will definitely call Cool Masters for all of our future HVAC maintenance/repair work. The Best!

Cool Masters, Inc. replied on 09-24-2013

We are truly grateful for the positive feedback, and thank you for taking the time to post it. We are glad to have given you such peace of mind. We strive to provide honest, dependable, and efficient service to all of our customers. We look forward to continuing a strong, long term relationship with you and the maintenance of your HVAC system.

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happyclient_1

Reviews: 5

Great service!

I could not be happier with the service this evening. A/C went out and Jonathan and Eric were timely and really dug in to see what the issue was. Friendly, smart, and honest service. Will use them again for sure.

Cool Masters, Inc. replied on 09-24-2013

Your happiness makes us happy. Thank you so much for taking the time to post a 5 star rating!

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david71

Reviews: 1

Super Service

Had the lower unit in my house replaced. Upper unit is now only blowing warm air. It was just after 10pm, when this happened. I was going to wait until the morning to give them a call, and I figured that I would drop them an email. Within 30 minutes the owner of the company called me back and walked me through some trouble shooting tips on the telephone for the upper unit. He had already talked to the tech, who visited my house. When the troubleshooting didn't resolve it, he got ahold of this scheduler to move stuff around to get a tech to my family first thing in the morning. This company is THE GOLD standard for customer service. They drive to resolve the issue. When the owner of the company is genuinely concerned about the comfort of my family in the middle of the night, it says a lot about his business ethic. I wish that I could find this type of service with every company!

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OliveGreen

Reviews: 2

You Won't Be Disappointed

Very happy I called these guys. I hesitated to call because they weren't as close by as some other HVAC companies, but I went w/ reviews on Kudzu and so glad I did. Jonathan came out to the house initially to look at our very old upstairs unit. He explained in great detail, without being condescending in the least, how it was not cost effective to fix such an old, outdated unit. I figured as much, but Jonathan didn't just tell me.. he told me why. I appreciated that. In the same visit I showed him my working furnace downstairs, which is just as ancient, to ask him how it looked. He immediately saw a crack in one of the chambers, and was very adamant about how I should never ever use that furnace again because he was positive that I had CO leaking into my home. Sure enough, his CO detector picked up an extreme amount in that chamber. He took the time to show me the other three chambers that showed normal readings, and how dangerously high the bad one was. His guys came out on the scheduled date and did a great job. Jonathan came out today again to make sure that everything was to my satisfaction. Then he hooked up my new wifi system (LOVE IT) and showed me how to do that. He is a very impressive guy, knows his stuff backwards and forwards, is very polite but thorough, and provides excellent customer service. Like I said, you will not be disappointed. I will certainly be spreading the word in my area! Thanks Jonathan!

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kellymarie1

Reviews: 1

Troublesome condo AC unit

I have a rental condo, and the AC unit has been troublesome since the day I bought it. Others have come out to repair it and have fixed the immediate problem. However, this was the first time someone has taken me to the unit (which was on the roof of a 4-story building), shown me the issue, fixed the elusive leak that no one else had identified while I stood there, and charged me LESS than they originally estimated because it required less Freon than they thought. And I know it required less, because he weighed it right there! Thanks Jon, appreciate the great service.

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slava2000

Reviews: 1

Very, very happy customer here!

We were in need to replace the upstairs A/C as last summer we had to add Freon 3 times and a serviceman diagnosed a leakage in the coil. It was a 10 SEER, 14 years old model. February seemed like a good time to replace the unit and we decided to upgrade the whole system, including furnace as the old blower was quite noisy and sometimes it would wake me up at night with its hum. I already had a quote from another company (through Home Depot) but decided to get another one to make sure we are not getting ripped off. Well, we were. Cool Masters quote was almost $3,000 less for the same equipment! I decided to give Cool Masters a try and boy, did they do a great job! Crew was very professional and had a great attention to details. Trust me on this one, Iím in quality assurance business and I can tell you that they did an excellent job. Way to go Jonathan and crew! Oh, and by the way, please do yourself a favor Ė ask Jonathan about new Wi-Fi thermostats. Iím glad I did! You will not regret it. Now I can go on vacation and not worry about if I forgot to turn on/off A/C or heater as I can control them over my smartphone now!

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kazzarello0709

Reviews: 2

Such nice servicemen

Eric came out to our house today to replace our broken thermostat. As with all Cool Masters employees, he was kind, comfortable to be around and efficient. We would never use any other Cooling and Heating company- thank you!

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