Cool Masters, Inc. Heating & Air Conditioning

Cool Masters, Inc.

418 Reviews

(678) 534-7683 www.coolmastershvac.com » View Website »

71 Hosea RoadLawrenceville, GA 30046   map »

Business overview

We are available 24/7 with no emergency service call fee! Call anytime to speak with us about your HVAC issues. Same day service. . .Guaranteed! Our service trucks are fully stocked and ready for immediate dispatch.

Cool Masters is a family owned and operated business. Our company has a combined total of 45+ years of HVAC knowledge and experience and has been responsible for providing outstanding work in the HVAC industry ever since our company's founding. Our mission at Cool Masters.. is to provide our customers with honest, dependable service at the highest ethical standards.

****FREON R-22 IS EXPECTED TO MORE THAN DOUBLE IN COST SUMMER OF 2013****** Have you been recharging that 8+ year old air conditioner year after year? It's about to get really expensive. . .
The EPA has reduced R-22 supply manufacturing by 47%, and with current demand, supply is short and costs are through the roof. Consider replacing your old 10 SEER air conditioner with a new Puron R-410a system - saving you an average of 30-50% on power consumption, peace of mind with a 10 Year All Parts warranty, while protecting the environment with non-CFC refrigerant.

*****Cool Masters Introduces Corbond Sprayfoam Insulation*****
We are proud to announce an exciting new GREEN product we are now certified to install. Cool Masters is the only HVAC company currently offering Corbond. Corbond Sprayfoam insulation can save you 30-50% per month off your heating and cooling bills. Encapsulating your attic within the conditioned air envelope of your home has incredible benefits to your HVAC system, as well as the total comfort and efficiency performance of your home. Call today to have a free in home consultation and estimate performed.
Corbond Sprayfoam insulation has a lifetime warranty.

Having problems right now? Call now! We offer 24 Hour Emergency Service(NO A/C or heat in home). Our phones are answered by our staff 24/7; no answering services or machines. Get same day service! In most cases, if you schedule an appointment before 11 am, we will have a technician to your door before 8 pm. If you make an after-hours service call, we guarantee a technician to your door within 3 hours of your call.

Incredible incentives are currently available for replacement systems. Discounts on overstock inventory. 10% Discount of Total Repair Invoice for Senior Citizens and Public Servant Officials. LIFETIME WARRANTY ON ALL REPAIRS.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • References
  • Written Contract
  • Written Work Plans

Services

  • Do-It-Yourself Assistance
  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Sheet Metal Work

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Steam Systems
  • Ventilation
  • Wall Units

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Acoustic Design
  • Ceiling Installation

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 8:00pm
  • 5:00pm
  • SUN

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Green Credentials

Cool Masters has been committed to protecting the enviroment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!

Languages Spoken

  • English

Reviews

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Unbeatable, 4/28/2015

Their price was competitive, the product was as expected, and the installer was courteous, fast, efficient. He explained everything he was going to do beforehand and showed me what he had done... afterwards. I am very satisfied and recommend Cool Masters to anyone who demands a high level of competence and integrity.

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Professional and reliable, 2/20/2015

I was concerned that my furnace was having a problem since the condensation line was freezing. The weather was about to get much colder so I called Cool Masters to check it out. They came out the... same day and told me there was nothing wrong with my system, and was working fine. They could have easily charged for something. They always provide excellent service and I will definitely use them again.

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Videos & Photos

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Linked Review

natkjohnson

Reviews: 1

Not satisfied and freezing

We used them during the summer with an AC emergency and were happy with the service and signed up for the seasonal maintenance check on our furnace/ac system. They came in and did an inspection and the guy was worried of the safety of our furnace. He scheduled for another guy to come out and test and his apt was scheduled 10-1 on a Saturday. No call or anything giving us any indication what time they would be here. We got tired of waiting and we called at 12:30 to see if they were still coming. He showed up at 12:50. Waste of a Saturday morning. He condemned our system saying it was unsafe and disconnected it and the we would need to have a complete AC/Furnace system and he would have us a quote by the end of the day. Itís now 9 days later and has yet to see a quote or anything. With the change in weather, our thermostat reads low 60s inside the house (upstairs). I called a few days ago and the girl said heís been real busy and she would let him know to put in a stack to get to quicker. I guess if you want to know a quick way to lose a customer that was ready to buy a complete system this is how.

Cool Masters, Inc. replied on 10-31-2012

My absolute deepest apologies for your disappointment in our company. I can't tell you how hard our team at Cool Masters strives to be the best at what we do - to provide simply the best customer service. We are one of the few service companies with an appointment time window less than 4-5 hours and run on time 95% of the time.

Saturday the 20th was a particular hard day for us with a few guys out - and I did my best to pick up the slack. Your dissatisfaction is even more disheartening to me as I chose to serve our customers over a planned family event. Your time and urgency are so important and I personally truly feel a loss when we fall short. I do thank you for your time in leaving the review on kudzu as it lights a fire under us to be better - no one wants to read about someone's disappointment in their work.

Your proposal was sent twice. If you never received it, there's a good possibility it wound up in your spam folder - which does happen. If we can still be of service to you, I offer you the quoted installation minus any profits, which amounts near an 18% discount.

Please feel free to contact us for any further questions or concerns you may have.

Jonathan
Cell : (404)-538-2686
Main Office: (678)-799-7999

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More Reviews

slava2000

Reviews: 1

Very, very happy customer here!

We were in need to replace the upstairs A/C as last summer we had to add Freon 3 times and a serviceman diagnosed a leakage in the coil. It was a 10 SEER, 14 years old model. February seemed like a good time to replace the unit and we decided to upgrade the whole system, including furnace as the old blower was quite noisy and sometimes it would wake me up at night with its hum. I already had a quote from another company (through Home Depot) but decided to get another one to make sure we are not getting ripped off. Well, we were. Cool Masters quote was almost $3,000 less for the same equipment! I decided to give Cool Masters a try and boy, did they do a great job! Crew was very professional and had a great attention to details. Trust me on this one, Iím in quality assurance business and I can tell you that they did an excellent job. Way to go Jonathan and crew! Oh, and by the way, please do yourself a favor Ė ask Jonathan about new Wi-Fi thermostats. Iím glad I did! You will not regret it. Now I can go on vacation and not worry about if I forgot to turn on/off A/C or heater as I can control them over my smartphone now!

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kazzarello0709

Reviews: 2

Such nice servicemen

Eric came out to our house today to replace our broken thermostat. As with all Cool Masters employees, he was kind, comfortable to be around and efficient. We would never use any other Cooling and Heating company- thank you!

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Shrek2009

Reviews: 3

Great Job on our Basement

We interviewed several contractors to finish our basement but decided to go with Cool Masters for HVAC because we trusted them based on the great experience we had with them in the past. Cool Masters did a great job installing a dual-zone system. The job was finished on time and the price was great.

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shellysfeld

Reviews: 3

BEST A/C company!!

Jonathan is professional, friendly, timely and trustworthy. I totally trust him with all my A/C and heating repairs/ maintenance. The office staff is real helpful too.

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tshodo

Reviews: 10

EXCELLENT, EXELLENT, EXCELLENT Company!!!

Came out the same day. Jonathan has a great personality + he knows his stuff. I had a HVAC system installed about 1.5yrs ago that has never heated correctly. After having the company that installed the system come back several times and two other companies I decided to try cool masters after seeing their reviews. I spoke with Jonathan over the phone told him my problem, he knew over the phone what the problem was. After being onsite about 5 -10 minutes he confirmed the issue and found a few more. Jonathan immediately resolved all the problems while educating me. Cool Masters is a life saver!!! - ADiakite

Cool Masters, Inc. replied on 12-30-2012

Thank you so much for your time reviewing our company. I hope we found the issues plaguing your system ability to deliver comfort and resolved them to your complete satisfaction. Should you experience any other issues, please do not hesitate to contact us immediately, as we answer our phones 24/7. It was a pleasure personally serving you! --Jonathan

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zrawat001

Reviews: 1

Cool Masters never disappoint me!

This is my second time using Cool Masters to work on my heating system and both times they did an excellent job. They come in, find the problem in 5 mins, fix it in about 10 mins, and they're out! They are reasonably priced as well. Mike was the technician who completed my last repair. He was very professional and had my heating system repaired and working within 15 mins.

Cool Masters, Inc. replied on 12-30-2012

Thank you for your review! Mike has been with our company since 2007 and continues to lead our team with his knowledge and expertise. Kudos Mike! Should you ever need us for any comfort situation, please feel free to contact us anytime.

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Geoff_B

Reviews: 1

Spray Foam Insulation

On a moment notice, Jonathan came through for us and our new home. We're having a new home built and I contacted Jonathan about insulating our garage ceiling before drywall was scheduled to be installed the very next day. Jonathan made it happen that same night... started at 6pm and finished up around mid-night. That's what I call going above and beyond for his customers. We've been his customer for 4 yrs now and will be for many more. Thank you and Merry Christmas to you and your family!

Cool Masters, Inc. replied on 12-30-2012

Geoff, Thank you so much for considering us to serve you in your new home. I know we have been taking care of you and your family for quite sometime and appreciate you keeping us as your comfort service provider. Your situation is exactly what this company was founded for - top notch customer service. It is not typical for us to install spray foam insulation 1 hour after a proposal but I'm happy we were able to combat that challenge. If we can be of any service to you in your new home, please do not hesitate to call us anytime. --Jonathan

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 Ready for Spray Foam Insulation
 Spray Foam in Garage Completed
 Drywall next morning. Just in time...phew!

soulkid

Reviews: 3

Always there for me

I spent countless hours a few years ago looking for a good HVAC company to redo my entire system. That included the furnace, AC, and duct work. The previous system was not zoned, so we wanted that too. After looking at all sorts of sites and reviews, I had a few companies come out. Johnathon came out and immediately I knew he was knowledgeable and had the best solution, and one of the best prices (not the cheapest, but the cheapest one I would not want back in my home). I got it installed and have a great system. After a few years to make sure the system was fine and having them maintain it, I can honestly say Cool Masters is always there for me. Any questions I have they are on the phone with me. Any issues I have, they are at my home for me. Thanks Jonathon.

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Peter_L

Reviews: 7

Can't get an estimate

Rep was very knowledgable. He said he would send an estimate for a basement heat pump system that evening. I called a few days later and they said I would get it the next day. It's been over 2 weeks now, still nothing. I was actually planning on using them if their price was fair. If I operated my business that way, I would lose my clients. So I cannot recommend them.

Cool Masters, Inc. replied on 11-06-2012

Peter, once again - I take full responsibility not following up with our proposals. We are using a third party proposal program which apparently had a bug either not allowing attachments or dumping the email into a spam folder. I am too much of a 'no pressure' type of person - I previously felt calling on customers asking if they have made a decision was a pushy type of gesture. This blip of our proposal software has definitely changed our view of this opinion. Should you still need your system installed, all upgrade fees will be waived and an additional 18% discount will be applied. I personally apologize for any inconvenience this may have caused you and hope all goes well for your basement project. If I can be of any further assistance, please feel free to call me on my cell @ 404-538-2686. --Jonathan

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DeborahLewis

Reviews: 2

Professional Trustworthy Service

My husband and I are new to the neighborhood in Conyers GA. Back home in NYC it tooks us years of bad apples to finally compile a list of trustworthy efficient service people. Well our AC goes out and we envision what nightmare awaits us. We call Cool Masters and much to our surprise we are met with professionals who know what they are doing, love their jobs and their customer care is bar none. When their Seviceman Jonathan showed up he put us at ease immediately. Within minutes he diagnosed the problem assured us it was a minor fix and provided additional information about our AC system that was above and beyond his call of duty. Not only did he spare us cost on this visit his expert advise will save us money in the future. Dont not fear they are fair and you will fare better with Cool Master than anyone else. This may sound corny but that is just how happy we are to find an AC service provider who is on our list "The only Folks to call" when you need help. Thanks again Jonathan and Thank you Cool Master for employing folks like Johnathan.

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grayson4

Reviews: 35

The best, genuine people great service!

I truly cannot say enough about my recent experience with coolmasters, and there employees~ Every person from the first phone call to the office, to the service guys.. just nice, professional and friendly! It was about 99 degrees the day I called in my upper part of my house, our AC had been serviced at least 3 times with this summer by another small opereated company.. but never fixed our problem.. I read review on Kudzu for which I have never been disappointed. They sent someone out same DAY I called,Shane was right on time, found the problem quickly, and Bless him was soaking wet after climbing around in my attic, but he was not pushy, I didnt feel I was given a hard sale, but in fact a new unit was the best option for me. Our phone calls were returned quickly as well. I did have to wait three days to get my new install.. and I had to buy something to get me through that, however when Mike came to install right on time might I add, he did so while my teen girls were home and he was kind, and polite worked quickly in our opinion and explained what he was doing. I would HIGHLY recommend this company, and I will be using them for my needs from now on!

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voltus

Reviews: 1

Mike saves the day

First company said need to replace the system, can not repair. Called coolmaster to get second opinion, best decision. Quick repair and ac is working again. save $$$$. Now we know who to call when we need hvac service.

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steveestewart

Reviews: 2

Great Company. Great Price

AC went out. They sent out tech immediately to recharge my unit with freon. Gave me the real facts and told me what my solutions were with no bias. Techs were very courteous and knowledgeable.

Cool Masters, Inc. replied on 07-21-2012

Thank you so much for your kind words. We always strive for 100% customer satisfaction. We appreciate your time to leave the review on our company.

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Tmartin465

Reviews: 2

Answered phone at 1:30 AM!!!

Great Big Thank You to Coolmasters! Our furnace went out at 1:30 AM and I called to leave a message but Coolmasters ANSWERED! Five minutes later I had an appointment for 7 am...5.5 hours later! Tech was there on the dot and finished 35 minutes later. So glad we use Coolmasters for our maintenance too because we saved a lot today. I didn't think companies like this existed anymore!!!

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