Estes Heating, Air, & Plumbing

Estes Heating, Air, & Plumbing Heating & Air Conditioning
3981 Tradeport Blvd 
Atlanta, GA 30354
Phone: (404) 935-6611
Fax: (404) 361-0809
Email: Email this business
Website: www.estesair.com
Estes Heating, Air, & Plumbing Estes Heating, Air, & Plumbing : Heating & Air Conditioning, Atlanta, GA



Review
Reviews: 2

Posted on 11/5/2012

Excellent Customer Service
over all they were good and honest company.
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More Reviews
Reviews: 2

Posted on 4/22/2014

fantastic!!!!
Install of full upstairs furnace and AC systems plus downstairs AC and coil in one day. Best service I have ever had. I cannot say enough good things about Aaron and James. I would recommend them to anyone!!!
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Reviews: 9

Posted on 4/18/2014

Home Automation Fiasco
Very poor experience with Estes and their installation of home automation at my house. They left the initial install with it not working failed to follow up (or even seem to care). They offered excuses and pointing blame everywhere else.. but never made efforts to actually correct all the problems. I even offered to pay for an experienced installer and they declined.

So after major $$ outlay.. I have REALLY expensive light switches that do exactly the same as the $1 version.

Thanks Estes! Wish I never knew ya...
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Estes Heating, Air, & Plumbing replied on 04-18-2014
Estes is a standup company and we accept full responsibility for the performance our products and services and the satisfaction of our customers. The issues this customer is referring to are completely 100% out of our control. Our involvement in this situation is simply we were contracted to install light switches to tie into a third party's existing automation control. The automation control provided by the third party is not operating as it should and connecting to the light switches (nor the door locks installed by a completely different contractor). We have attempted to reach out to the third party for assistance to get the issue resolved for our customer and we have been unsuccessful. Unfortunately we cannot rectify this problem without the help of the third party. Sincerely, Josh Farr Electrical Manager
Reviews: 1

Posted on 4/7/2014

Misleading Sales Pitch
After researching many local HVAC companies I chose to have Estes install a new furnace. The Estes salesman wrote a proposal for a two stage furnace. I did a search online and discovered that no furnace with the given item number existed. I contacted the salesman for clarification and was told that he thought I was talking about a two stage blower. We never discussed a two stage blower. I also learned that the size of the furnace was much smaller than the unit that I currently have. When I contacted his sales manager, he defended the misrepresentation as an error. The manager verbally committed to honoring the initial price for an actual two stage furnace. He wanted to schedule the installation, but had not given me a proposal reflecting the equipment and price. This was on a Friday, but I was told that I needed to wait until Monday. I emailed my concerns of having to wait two days to the owner of Estes. He responded that it was just a confusion and they would get me a revised proposal. I responded that I would review the proposal and consider my options. I also shared that I don’t believe that this is the first time this has happened with Estes. He retaliated by stating that he was not pleased with my “insinuation” that Estes had mislead its clients and he withdrew the proposal. I found Estes to be unsupportive even with my documentation proving that I was knowingly misled.
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Estes Heating, Air, & Plumbing replied on 04-08-2014
Estes Heating and Air Conditioning is not perfect and mistakes are made. In this case we did put the wrong model number on the proposal. When this customer called us to inform us of the error we did everything possible to correct our error, including honoring our price for the mis quoted furnace even though the furnace he wanted was more expensive. The proposal was then resent to the homeowner over the weekend for his review and so we could order the proper furnace and have it in stock for his installation. Unfortunately no matter what we did to correct the isue the homeonwer was never going to be satisfied so that is when we decided that it would be in both parties best interest for Estes to walk away from the job and let the homeowner have another contractor perform the work. Rob Guyette, Sales Manager Estes Heating and Air Conditioning.
Reviews: 2

Posted on 3/4/2014

Very pleased with the service
Very courteous staff and techs: Arron, James Jacob, Mike N and Mark were here to install a new HVAC system. At the end, after 9 or 10 hours of intense work, they took the time to explain everything. Thumbs up guys. Long time Atlanta company that I have used since 2011. Very happy with everything each time I have used them.
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Reviews: 5

Posted on 3/3/2014

Excellent Company
We recently had a pipe burst at our home, due to the snow last month. Estes was not only beyond efficient in making it out to our home, but made the repair in no time. We will now be using them for all of our HVAC needs too, because of such a pleasant experience.
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