This is BrianJC's TrustRating, which is based on both the number of reviews BrianJC has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful BrianJC has been to the Kudzu community.
Posted on
1/13/2013
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Would not recomend to my worst enemy!!!!!
My heat went out so I called ABetter because I had used them a couple of times in the past and thought they were dependable. I was wrong! The technician came out and found the problem, a bad ignitor. The technician said that the part would be $228 since he was the expert I agreed, he go the part and installed it, total time 1hr. After the install he showed me the part and I thought it was small to have cost $228, so I did some investigating. Turns out he part actually only cost $69. I called ABetter to ask why I was charged so much. I talked with Mike and he told me that the cost of overhead,vehicle,and advertising is why they have to mark the prices up so much on the parts. My bill was over $300 because of the $80 diagnostic fee. This is one of those life lessons and I will never use this company again!
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ABetter Heating and Air Conditioning replied on
01-15-2013
I thought we had this settled on the phone, when the customer declined a price adjustment. The price was agreed to before the repair was started. The 228 includes LABOR, part, mark up, sales tax, warranty, overhead and is based on industry standard flat rate pricing. The technician had to drive 27 miles to get the exact OEM part. Techinician is a Southern Crescent Technical School graduate, with NATE certification and 5 years experience. We are licensed and insured, all employees are covered by workers comp and liability insurance, and are drug free. This job actually took 2:20 to complete including drive time, and was completed the same day. Customers can always look at other options after the diagnosis, but we don't recommend DIY furnace repairs with parts purchased over the internet. Thanks, Mike
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