Zerorez of Atlanta

Zerorez of Atlanta Carpet & Upholstery Cleaning
2625 Piedmont Road Northeast , #237 
Atlanta, GA 30324
Phone: (678) 733-9883
Email: Email this business
Website: www.zerorezatlanta.com
Zerorez of Atlanta Zerorez of Atlanta : Carpet & Upholstery Cleaning, Atlanta, GA



Review
Reviews: 1

Posted on 11/14/2012

Zerorez is Hogwash
I had my entire house done right after a tenant moved out. In the process, we noticed how clean her room's carpeting was and decided not to clean it. After Zerorez left, all the other carpeting looked worse than before and there was a HUGE difference between the tenant's room and the rest. She had used her own shampooer before she moved out. I called management and wanted them to come out and look at the difference. They refused, said all they could do was send out another tech to shampoo again (carpet sellers will tell you to keep shampooing to a minimum - vacuuming witha clean bag is the key - which I do) and that it is likely my tenant used a detergent which meant in a months time, it would look worse. Guess what? Her carpet still looks great and the carpet zerorez cleaned looks like I need to replace it. HUGE WASTE OF MONEY!!!!
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Zerorez of Atlanta replied on 11-15-2012
Thank you so much for your feedback within this situation. We do offer a 30-day guarantee that was offered for us to come back out and address and re-clean these areas of concern and ultimately this was declined. We take great pride in bringing the highest level of cleaning and customer service to every customer that we do service for. We would certainly like to turn this situation around and can assure that our Empowered Water does not have any soaps or detergents that would diminish the life of your carpet. If you do wish to re-consider, please feel free to contact us so we can exceed your expectations. We offer the 30-day guarantee realizing the nature of the carpets and surfactants that are usually put into it. We are trying to extract that while cleaning and sanitizing the carpets with the goal to bring it to its natural appearance, not masking. Thank you again. My direct contact number is 770-449-1199 ext. 101. Rich(Customer Service Manager)


More Reviews
Reviews: 10

Posted on 4/13/2014

Excellent on pet stains
We used Zerorez for the first time on 4/7/14. Our carpet is 18.5 years old and has lived through 2 boys and 4 dogs, thus our share of pet accidents. Mark, our tech, did a great job treating the stained areas. A week later, we don't see any stains. Their service is pricey, but well worth it to extend the life of our carpet.
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Reviews: 3

Posted on 2/28/2014

Pricey but worth it!
I needed the carpets in my home cleaned and treated with their Pet Odor treatment as one of my cats decided to urinate all over the guest bedroom. Mr. Jevoris Palmer was the rep that came to my house and cleaned the carpets. He is incredibly professional, polite and friendly. I NEVER compliment people because I feel like it is your job to do your job! But I had to take one minute to compliment Mr. Palmer. It was $318 to do the stairs, hallway and two bedrooms with the Pet Odor Treatment and cleaning. The urine smell has almost disappeared. Anyone with indoor cats knows that smell is impossible to deal with! Zerorez did a great job on my old stinky carpets. I am very pleased with the work they did!
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Reviews: 1

Posted on 1/29/2014

First Time, but not the Last!
We have never used Zerorez services before,but we will definitely use them again. Our technician was very polite, informative and knowledgable in his profession. He worked to make sure our carpets turned out great and didn't leave until he was sure we were totally satisified. Fantastic job!We highly recommend their cleaning service for carpet cleaning.
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Reviews: 3

Posted on 1/28/2014

Always great
Once again, my carpets are like new! They never disappoint, always on time, on budget, fast and effective. I never consider anyone else for this job.
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Reviews: 4

Posted on 1/26/2014

Very pleased!
My tech did a great job. He was friendly, professional and thorough. I was very happy with the service.
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