Casteel Heating, Cooling & Plumbing

(770) 756-8988 View Website »

2218 Canton RoadMarietta, GA 30066

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Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2015 - Kudzu.com Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2015 - Kudzu.com Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2014 - Kudzu.com Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2014 - Kudzu.com Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2013 - Kudzu.com Casteel Heating, Cooling & Plumbing - Marietta, GA - Best Of 2013 - Kudzu.com

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Canton
  • Cherokee/Forsyth County
  • Cobb County
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Gwinnett County
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Marietta
  • Midtown
  • Norcross
  • Roswell
  • Sandy Springs
  • Smyrna
  • Tucker
  • VA Highland/Morningside
  • Woodstock
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Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Hours of Operation

  • MON
  • 6:00am
  • 11:00pm
  • TUE
  • 6:00am
  • 11:00pm
  • WED
  • 6:00am
  • 11:00pm
  • THU
  • 6:00am
  • 11:00pm
  • FRI
  • 6:00am
  • 11:00pm
  • SAT
  • 6:00am
  • 11:00pm
  • SUN
  • 8:00am
  • 6:00pm

Green Credentials

We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.

Reviews

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Used To Be Better, 1/04/2016

Until recently we had been using Casteel at our home for service and repairs and at my office for our maintenance contract. It got where every time we had a service we were being pressured to have... additional work done like the addition of some sort of UV light system for air purification. We were also told there was a problem with one of the motors over amping which the replacement company could not find. They hounded us by phone trying to schedule to have the motor replaced. Motor is still running fine to this day.

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Highly Recommend, 11/23/2015

I saw Casteel on Yelp and Kudzu. Lots of good reviews. At 1:00pm, I called Casteel at 770-565-5884. The lady that answered the phone was very professional. She said that she could squeeze me... in. I guess that means that the technical person had some time in between calls. She also said that the furnace diagnostic fee is $89 plus repair costs. At 1:30pm, I got a callback from Casteel that the repair person would be onsite between 30-45 mins. At 2:00pm, the repair guy showed up. His name was Ben R. I showed him to the attic to where the furnace was located. At 2:50pm, Ben was finished. He said that he had to clean out some vacuum tube worked with the pressure switch that ignites the furnace. He also said that if future problems occurred with this area of the furnace, then it might require a replacement of the housing. He also informed that Casteel offered a preventative maintenance program, which provides two visits. Looking at the second furnace would count as the first visit. The preventative maintenance program also knocks off about $100 from the price of the replacement housing. I declined on the preventative maintenance. I asked Ben what the damages were. He said $89, which was the diagnostic fee. I saws pleasantly surprised. I thought there was going to be additional fees on top of the $89. He accepted checks and credit cards. I paid him $89, and he emailed me the receipt. Very professional. Reasonable price. Quality work.

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Linked Review

Casteel Heating, Cooling & Plumbing - Marietta, GA -  abicyclst

Reviews: 1

we appreciate the prompt and great service

prompt attention fully explained problem and solution quality work-rechecked system before leaving polite and pleasant serviceman

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More Reviews

Casteel Heating, Cooling & Plumbing - Marietta, GA -  markophoto

Reviews: 3

Used To Be Better

Until recently we had been using Casteel at our home for service and repairs and at my office for our maintenance contract. It got where every time we had a service we were being pressured to have additional work done like the addition of some sort of UV light system for air purification. We were also told there was a problem with one of the motors over amping which the replacement company could not find. They hounded us by phone trying to schedule to have the motor replaced. Motor is still running fine to this day.

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  • Quality
  • Service
  • Value

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  steve30040

Reviews: 4

Highly Recommend

I saw Casteel on Yelp and Kudzu. Lots of good reviews. At 1:00pm, I called Casteel at 770-565-5884. The lady that answered the phone was very professional. She said that she could squeeze me in. I guess that means that the technical person had some time in between calls. She also said that the furnace diagnostic fee is $89 plus repair costs. At 1:30pm, I got a callback from Casteel that the repair person would be onsite between 30-45 mins. At 2:00pm, the repair guy showed up. His name was Ben R. I showed him to the attic to where the furnace was located. At 2:50pm, Ben was finished. He said that he had to clean out some vacuum tube worked with the pressure switch that ignites the furnace. He also said that if future problems occurred with this area of the furnace, then it might require a replacement of the housing. He also informed that Casteel offered a preventative maintenance program, which provides two visits. Looking at the second furnace would count as the first visit. The preventative maintenance program also knocks off about $100 from the price of the replacement housing. I declined on the preventative maintenance. I asked Ben what the damages were. He said $89, which was the diagnostic fee. I saws pleasantly surprised. I thought there was going to be additional fees on top of the $89. He accepted checks and credit cards. I paid him $89, and he emailed me the receipt. Very professional. Reasonable price. Quality work.

  • Overall
  • Quality
  • Service
  • Value

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  Atdavis01

Reviews: 1

The WORST!

Tech came to my home because both units were not working. Was told main unit won't come on but can get upstairs unit working with new part and refrigerate. Paid $700 and sale person would come tomorrow to give complete quote on both units. Salesperson quoted $12k. Wanted another estimate so scheduled another independent person. He came and turned on main unit, didn't come on first time, remove cover, fan was stuck, cleared fan. Main unit worked instantly, paid $50 to tech. Called Casteel to complain, they insisted they will stand by techs and didn't offer refund. Now I don't trust the unethical practices of the company....DONT RECOMMEND NO MATTER WHO THEIR SPOKESPERSON IS!!

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  LauraI

Reviews: 3

Excellent Service! Greg sets the standard!

Greg did a great job at my house--he was on time, very professional and knowledgeable, and took time to explain what was going on with my furnace issues. Excellent price too! No wonder Casteel maintains such a high reputation!

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  monkeymum

Reviews: 7

Impressed!

I had a bad phone experience with Amber, who was quite rude, but I later found out she worked for a phone service and not for Casteel directly. John, the plumbing manager, went above and beyond the call of duty to make sure I was well taken care of and completely changed my mind about the company. I now feel very confident in using their services, and look forward to doing so in the future. Thanks John!! :)

Last edited on 1/21/2015

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  scottsmithpcfl

Reviews: 1

Bait and Switch

The bad service never ends. When Selling service agreement "filters are free" fast forward to time of service "filters are $60". When installing new AC, "no new drainage pipes needed". When unclogging drainage pipes 3 months after installation, "here is a quote for the cost to install new drainage pipes. When taking the attic stairs and molding down to fit the new AC system they said "it will look like we never touched it once complete" After a week of the attack stairs and molding not being re-installed they were reinstalled without molding, now we have an unpainted square around the attack stairs. If I could take out the new system and start over I would.

Casteel Heating, Cooling & Plumbing replied on 12/15/2014

Dear Scottsmithpcfl - I have no way of knowing who this review is from, but I certainly want to help. The user name above is not enough information for me to pull your file. As the owner of Casteel, our number one mission is to make sure we take amazing care of the customer. If for any reason you are not 100% ecstatic with our service or product, please call me directly to make it right. Additionally, I want to make sure we have all the details correct, as our standard filters are always free with our maintenance plan. However, this could be a case where you have a high efficiency filter that's more expensive. If Casteel failed to communicate this to you, then we certainly take responsibility, and can provide you with some filters at no charge. With respect to the other issues you reference, I want to make sure we take care of those asap. I'm sorry we have failed to provide the service you expect, but we always take ownership and will make things right. We've earned our amazing reputation by taking care of customer, and that's exactly what we want to do for you. Please call me directly John Hillis (Owner & President)

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  pjg403

Reviews: 1

Friendly, Professional Service

The group of guys that installed my HVAC system were prompt, respectful, informative and thorough. .

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  ktomswiftjr1

Reviews: 1

"Best Service"

We were very impressed with the quality of work done by Brian. He explained the repairs that needed to be tackled and the price. His work was outstanding and he always took the time to answer all my questions. I tell friends and family to call Casteel when they need anything done...from heating and air to plumbing!! Excellent job.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  withanh1

Reviews: 5

Top notch

I have been using Casteel for the past few years to service my AC and heater. Over the years I have had 3 technicians service my units. All 3 have been knowledgeable, professional and courteous. They provide a time window that they will arrive in and give a call when the tech is in route. I have never been stuck waiting for service as they always come within the scheduled window of time. I am very happy with the customer service that Casteel provides. I highly recommend Casteel.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  pharmd89

Reviews: 1

Great Service and Great Advice

Chuck was very impressive in everything he did..including explaining his service and also gave practical advice for me to prolong the life of my systems.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  ditape

Reviews: 3

Simply the Best!

I've lived in Atlanta for 12 years and have had them all. Finally, I called Casteel. They are responsive, professional, accurate, courteous, and affordable. No gimmicks. Thankfully, I'm done looking and will stick with them as long as I'm here!

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  mariettapropmgr

Reviews: 1

two hvac units installed at two rentals

My experience through the process with Casteel and Home Depot was good; there was only a slight scheduling issue. Lamar from Casteel and the crew that installed two hvac units were professional, polite and knowledgeable.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  hvac unit b
Casteel Heating, Cooling & Plumbing - Marietta, GA -  unt a
Casteel Heating, Cooling & Plumbing - Marietta, GA -  unit a pic4
Casteel Heating, Cooling & Plumbing - Marietta, GA -  njc_GA

Reviews: 1

Really Great Company!

Jon matched and quoted me on an HVAC replacement system. I was impressed with his honesty and quick answers to my questions. I even had a manager communicate with me letting me know that he was available if I had any questions. Installation was good; they cleaned up well. I had a problem with garage door -they fixed and even went beyond with other repairs to it.Outstanding customer service & quick response - something that I have rarely found.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  LRichardson

Reviews: 1

Trusted and makes you feel "comfortable"

If you're like me, when I have to call in a professional into my home, I all too often feel as if I might be taken advantage of. Not so with Casteel. I've had a number of interactions with a variety of their team and I can testify "They are who they say they are...customer focused and trusted advisors." They took time and used video and images to show me what was going on in my crawl space, alleviating the need for me to crawl under my home to confirm their findings. I highly recommend them for your heating & AC needs.

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Casteel Heating, Cooling & Plumbing - Marietta, GA -  Jennifer1953

Reviews: 2

Outstanding Company

Casteel installed a new heating system in my home a year ago and also has inspected/tuned up both of my HVAC systems twice. Casteel technicians are excellent. They are friendly, professional, and very knowledgeable, as is the customer service staff at the office. Casteel offers a great of variety of top-notch HVAC systems at very competitive prices. I will not be using anyone else for my HVAC needs and can highly recommend them!

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Photos

Album: Before and After
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Water Heater Install