Team Pest USA has been providing industry leading treatment methods for termite protection and pest control in Atlanta since 1971. Family owned and locally operated, we treat our customers like our neighbors, because that's what they are. When you call, you will not be connected to a call center across the country. Your call will be answered by a real person in our office in your own city.
Our Atlanta pest control materials and methods are at the top of the industry, and we also ensure.. that they are safe and environmentally friendly for our valued customers and their families. We work hard to provide a level of service that our customers feel proud of, proud enough to tell their neighbors and friends and know they will be taken care of also.
Team Pest USA understands that it takes happily involved customers and their word of mouth for our business to continue to grow. We believe that a high level of service starts with a company's employees. We hire only dependable Atlanta exterminators that you the customer will be able to count on to provide you with the best service possible. We run background checks and drug tests on every one of our employees. We also equip each one of our Atlanta pest control trucks with GPS tracking, so that we can easily keep you updated on the status of your treatment.
Not only do we strive for our customers to feel satisfied and secure, but our employees as well. By providing a stable working environment, and constantly training and educating our employees about the ever-changing Georgia pest control industry, we know that our customers will be treated with the highest level of service, while becoming educated at the same time. Our goal is to protect your home and family safely and efficiently. Through the solid foundation we have built for the past 35 years in the Atlanta pest control industry, we ARE 'America?s Pest Prevention Team!'
Better Business Bureau Accredited. Licensed & Insured. Proud sponsors of Putting UNITY into COMMUNITY http://www.cai-georgia.org/; State Certified Trainer for the Dept. of Agriculture; Wild Life Certified
* 24-Hour Service Available
Green Committee Members of Putting UNITY into COMMUNITY http://www.cai-georgia.org/
Team Pest USA of Loganville, GA. is a very professional, Wildlife Company whose employees Mark Johnson team leader; Josh and Jimmy are very dependable, knowledgeable and competent in all areas of... this service. We recently hired them to complete the bat exclusion process, cleanup and repairs that were not done in a proper manner by another company. They were very capable and kept us informed every step of the way. The communication with each of them was very effective and helped to ease our mind after the unsatisfactory encounter that we experienced with another company. They possessed a great deal of integrity and went over and above the required work to ensure that everything was done correctly. I have a great deal of respect and gratitude for Mark Johnson who communicated in a very professional manner throughout the process with me. When I meet someone with the degree of integrity that these employees have I feel that I have to tell someone what a great job that they are doing.VIEW MORE »VIEW LESS »
I had a Groupon and setting the appointment was really easy and conveinent Mike Merhib was right on time for the appt. Extremely knowledgeable, thorough and professional and very nice. I cannot... recommend them highly enough. I will definitely use them again.VIEW MORE »VIEW LESS »
Found a snake in our house & though I usually do reviews & get multiple quotes, I moved quickly b/c I wanted the snake removed. Asked several times what the rate (or range) would be, receptionist wouldn't tell me...said guy would look under all furniture to see if there are more snakes, see what he needed to do, etc. He immediately said it was "a baby copperhead, probably has 10 siblings around and we have to be concerned about 'the momma'". Of course I was freaked out, so paid $525 to have him remove the snake, put some moth-like stuff around the perimeter of the house & he put out a snake trap, which he said will attract them. (only briefly looked under furniture after I mentioned it.) After he left, I looked at pictures on-line... 99% sure the snake is a brown snake or garter snake...not poisonous, but could still spray... I talked to Terrence Spires (after seeing he comments on complaints) saying I think he was mistaken, that I still would have paid to have it removed, but since it's not a copperhead, wouldn't have had him do anything else. Terrence said he wants to make sure we're happy, that he'd have his QC guy come 2 days later when the snake guy was coming back & that he'd call . The snake guy came back, but the QC guy never came & Terrence never called me back. Wish I had taken a pic with my good camera so I could prove what it looked like, though the guy told me that it was definitely poisonous b/c it had a pointed tail and sprayed... No snakes in trap...
Dear Ms. - I understand we came back to address these concerns - Did this re-service earn 5 stars! Please let me know.UPDATE - I have not heard back fomr you about the FIX. Please call me to discuss. 678-794-7117 *** I am looking into this further. I do apologize that the call came a day early. My reminder had me call you the day before if you recall and I must have not set the reminder properly to call. Iím usually very efficient in this respect as you are aware with my follow-ups. I was told the problem was resolved as I did do an exit report with Randy after his meeting with you. I will be in touch. Keep in mind - "The Mothball" product you are referring to is Snake AWAY. It in no way is an attractant. When we had our initial discussion on the phone if I may remind you that I went into detail about how a snake maneuvers with it's tongue . They FELL the air and will be detoured when they feel the MOTHBALL substance in the air. I do apologies if this was not explained more thoroughly with you. For that as well I apologize. I will do more research and phone you before the week is out. I hope your family had a wonderful Holiday. Talk soon - Terrence Spires
I used Team Pest to seal up my attic against squirrels. The project took 3-4 months. I was very pleased with the diligence and work of the lead tech T.B. There were some areas overlooked by his coworker and he stuck with the job until the house was completely sealed up. I have had problems with my renewal as they dated it a year from when I signed the contract, not 6 months later when the job was done. I have had to call at least 6 times to straighten that out. My last 2 calls I was promised a call back from the manager. He is 0-2. After explaining my frustration to another employee and all the mistakes on their part, she agreed to change the date. I said thank you for the help and she abruptly said 'bye' and hung up. No apology for all my wasted time nor their repeated screw-ups and lack of call backs. Pretty poor performance. Update: Terrance was quick to reach out to me and make amends. I believe my experience does not reflect their general customer service philosophy and he assured me conversations will occur to ensure my treatment is not repeated. At this point there is only so much he can do to mollify me, and he did it all. Good recovery.
**UPDATE** Thank you so much for providing me this opportunity to fix your concerns!! I will continue to work hard to earn 5 stars! Please call my cell ASAP. I will get this taken care of. 678-794-7117. Terrence Spires VP Customer Relations
Team Pest USA of Loganville, GA. is a very professional, Wildlife Company whose employees Mark Johnson team leader; Josh and Jimmy are very dependable, knowledgeable and competent in all areas of this service. We recently hired them to complete the bat exclusion process, cleanup and repairs that were not done in a proper manner by another company. They were very capable and kept us informed every step of the way. The communication with each of them was very effective and helped to ease our mind after the unsatisfactory encounter that we experienced with another company. They possessed a great deal of integrity and went over and above the required work to ensure that everything was done correctly. I have a great deal of respect and gratitude for Mark Johnson who communicated in a very professional manner throughout the process with me. When I meet someone with the degree of integrity that these employees have I feel that I have to tell someone what a great job that they are doing.
Thank you so much for your business and this kind review of our staff and services! Happy New Year! Terrence Spires VP Customer Relations - Roswell Ga
We had this company since 2011 for our termite bond. They were suppose to be inspecting my property for termites but they never did. Actually they kept calling the previous owner to set the appointment, who would give them my number. They never called me to inspect my home. I just got a bill every year for the renewal of $155.00. This past spring we got termites, after numerous calls and being told they were really busy this time of year. Someone did re-treat the area. Great, very thankful for them getting rid of the termites. So, my renewal comes up November 2014, all I got was a bill for $155.0 and no inspection. I feel that if they had been doing the inspection we could have prevented having the termites this past spring. I gave them a second chance but they failed. It was a simple request check my property yearly for termites like I am paying your company to do. I would stay away from this company for your termite bonds, they do not inspect your home yearly as they say they do. I have now moved my termite bond to a better company and inspects your property to insure no issues.
UPDATE! Please contact me when you get a chance so that I may fix your concerns/ Please call me to discuss. I will make sure you are satisfied! Terrence Spires VP Customer Relations! 678-794-7117
I had a Groupon and setting the appointment was really easy and conveinent Mike Merhib was right on time for the appt. Extremely knowledgeable, thorough and professional and very nice. I cannot recommend them highly enough. I will definitely use them again.
Thanks so much! Groupon is a great way for us to gain new relationships! VP Customer Relations Terrence Spires Loganville GA DON'T FORGET TO VOTE FOR US!
Mark J. led the team that got rid of the roof rats in my attic. He did a great job and made good on his promise to make my house rat-free. He was attentive, thorough, skilled - a true professional in every way. He has earned my loyalty to PestUSA - a definite asset to your company. Thank you, Mark!
We appreciate your business! Let us know how the rodent issue is throughout the cooler months. Get your referrals to Mark ASAP so you can earn your $100 credits! Terrence Spires VP Customer Relations - Atlanta Ga
Pest USA is a great company to work with! Lindsey is WONDERFUL!! she is one of the best customer associates I have ever dealt with. I would recommend everybody to work with them1
Thank you so much for taking the time to share your wonderful experience with Team PEST USA's over 500 shared reviews as well as the future KUDZU clients. Don't forget our referral program offer $100 in account credit when your friends and neighbors sign up. Call office for details. Terrence Spires VP Customer Relations - Atlanta Ga
Birds are cute, until they bring bird mites. Our baby girl was literally 48 hours old when we came home and found our house crawling with mites that are about the size of the period at the end of this sentence. Fun fact--when denied of their usual hosts, bird mites spread out looking for a new host. They're very difficult to remove. The horror stories online range from calling an exorcist to setting oneself on fire, and if I remember right one guy became a monk and moved to the desert. Or something. Anyway, after a horrible night, I called Team Pest USA, desperate for help. We'd been bitten all night, despite hours of work the prior day. So early the next day Richard Dyer showed up. I heard a crack of thunder when he and his sidekick arrived, and a tumbleweed rolled out in front of them. "I'm here about your bugs," he said, gnawing on what I thought was a cigar, but which later turned out to be a rattlesnake fang. "I don't take kind to bugs messin' with babies." Oh my Godzilla, it was on. Over the next few hours, Richard and his sidekick (he answered to "Odin") annihilated the mites. I know I heard "King Nothing" by Metallica playing in the background, as Dyer personally made it his mission to nuke the site from orbit. He came out multiple times that day to make sure our newborn especially wouldn't deal with the bugs anymore. Bird nest: Extracted. Vent barriers: installed. We: Very impressed. No bugs since. This team is awesome on wheels, folks.
Your review has EARNED 5 STARS with our entire crew! Thanks so much! Go Go Godzilla! Terrence Spires VP Customer Relations Atlanta Ga
From the receptionist, to the sales rep, Mike, and the technician, Josh, all three individuals were very responsive to my needs.Mike was very informative in explaining the procedure needed to eradicate the " flying sguirrels", and Josh came and sealed all of the openings and made me aware of each step in the process. He even showed me pictures where these "cute" pests had entered. I am ,however, giving them a 4/5 because the exclusion was only completed a few minutes ago.I look forward to experiencing some noise free nights. EP Jacobs, Snellville, May 17,2014.
Thank you so much for this review. We have a great staff and when we hear these wonderful reports it simply makes what we do worth it even more. Let me know what we can do to earn the 5th STAR! _ Terrence Spires VP Customer Relations Team Pest USA Kennesaw Ga
The company sent a salesman out to do an inspection. Upon completion of his very thorough inspection, he sat down with my wife and I and explained everything I needed to know about termites and pest control. Being the inquisitive consumers that we are we explored our options with three other companies... But after dealing with Mark we were left asking no questions as to who we wanted to go with :) so happy to be a customer with a company we feel comfortable with that we know does quality work. Thanks Pest USA! I will be referring you to all my friends and family
Thanks you so much for your trust in Team PEST USA! Mark Johnson is one our best. Referral earn you BIG CREDIT on your account. So bring them into the family. - Terrence Spires VP Customer Relations - Loganville Ga
Last Fall I called and asked to have someone visit to take care of a bug problem I had on my deck. The person who visited came out and looked around but then told me he didn't have time to do the job and I should call back when I had a coupon. The job was just for a deck, and not a big one. I expressed a concern about the chemicals they use near my bird feeder and potted plants, and he wouldn't answer my questions about that at all, he literally ignored me when I spoke to him. I called the company and someone else came out and did a fine job, and I signed up for quarterly visits to keep the problem under control. I called back today because I hadn't heard from them in about six months and I just saw that my ant problem had come back. The lady on the phone said the person who visited last year (I don't know if that was the first or second person) wasn't with them any longer and I wasn't signed me up for regular service. She wasn't all that nice about it. This company just doesn't seem to be well organized. Its too bad, because my bug problem disappeared overnight after they visited the second time, but this is just too much trouble. I need someone who's reliable, organized, well informed, and friendly would be nice too.
**UPDATED** 9/30/2-14... Please let me know how things are going! 678-794-7117. Terrence VP Customer Relations 7/21/2014 - Please call me to discuss how we can earn 3 more stars with your family on our Kudzu report. We are dedicated to earning 5 star ratings with all our clients!! Dear GWINNA - I want to personally take care of this for you tonight. I can be called at 678-794-7117. My Email is firstname.lastname@example.org As soon as you are able I want to know names and I will personally see to it that you are 100% with our company and do whatever it takes to EARN a 5 star rating. Terrence Spires VP Operations Atlanta Georgia and Metro
They came out to inspect our home or termites. We needed this done as part of our sale process. They were thorough and provided great service.
Thank you so very much. Don't forget to ask about our $100 referral program. VP Operations Team Pest USA - Roswell Ga
I am always skeptical that "free appraisals" will not turn in to expensive "estimates," but the Team Pest USA guy spent a lot of time looking at my house only to tell me that everything looked really good and I didn't need his services. I was very impressed with his thoroughness and honesty. I will use them in the future!
Wonderful News. I just got back from vacation however this news came over the wire while I was waiting in line for a ride at Disney. Please let us know who this wonderful review was on so we may put this in his/her file. Terrence Spires VP Customer Relations.
We successfully hired Team Pest USA in 2010 to evacuate flying squirrels from our attic. The annual inspections confirms the system works flawlessly. Recent hail damage necessitates a roof and gutter replacement so we met with Chris Womack to discuss the replacement options needed. Chris throughly understood our needs and helped us get a lower price to secure our home from rodents after the roof/gutter repairs were made. We trust in this service because we know it works!
WOW - Way to go WOMACK! Great JOB. We can save you more with Referral. Call the office for details. We appreciate the offer and kind review! Terrence Spires VP Customer Relations
I needed a termite inspection for a home we were buying and Team Pest USA was able to provide it, they put our minds at ease and made us comfortable. I would recommend them to everyone!! Best in town!! Very helpful! Will keep using!
Please UPDATE this with who the Representative was that made this WONDERFUL review happen. Many Thanks Happy Holidays and don't forget to call your referrals in. They are worth $100 to your account. THAT BUYS a lot of presents!Terrence Spires VP Customer Relations
I have to agree - they are 5 star for a reason. I posted a negative review since I didn't get a return call after 4 days, and their VP of Customer Relations Terrence reached out to me right away. He apologized and explained to me why they missed calling me back. His team made sure I got the quote I needed and you know what - they have the best price around! The field guy Dave was very patient, professional and helpful. I am glad I picked them, and I am now impressed with their customer service!
WE ARE 5 Stars for a reason. Not so much for being perfect but for fixing issues FAST! Call my Cell - 678-794-7117. Terrence Spires VP Customer Realtions!