R.S. Andrews Services, Inc.

(678) 671-3226 rsandrews.com »

3617 Clearview PkwyAtlanta, GA 30340   map »

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Kudzu's "Best Of" Winner

2012

Hours of Operation

  • MON
  • 7:00am
  • 6:00pm
  • TUE
  • 7:00am
  • 6:00pm
  • WED
  • 7:00am
  • 6:00pm
  • THU
  • 7:00am
  • 6:00pm
  • FRI
  • 7:00am
  • 6:00pm
  • SAT
  • 7:00am
  • 2:00pm
  • SUN

Green Credentials

Leaking pipes and older, inefficient home comfort systems can cost you money on your utility bills. Let our certified technicians help you upgrade your systems and save you money.

Reviews

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Quick Service, 8/21/2014

I had a AC unit stop working on Sunday. Even though I wasn't on a Maintenance Plan they sent someone over first thing Monday morning. I could even had Sunday service but that would have been an... extra fee. The rep came over 9:30 and we were back up by 9:45. Quick service and professional!

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Great service, awesome Technician!!!, 3/30/2014

Our hot water heater was not working, R.S. Andrews dispatched technician Michael Waters out the same day I called in. Micheal ordered the part under my warrenty, saving me a bundle. Although he... tried his best to repair the unit, it could not be repaired. He said he would not leave until we had hot water. Not only was he friendly, and professional, he was compassionate. He installed a new water heater under the Manufactor warrenty, once again saving me hundreds of dollars, and my elderly parents had hot water before he left, just as he promised. My installer, Michael Waters was very courteous, on time, and patient in answering all my questions, and did a fantastic job installing my new Water heater. My parents and I are very pleased and would highly reccomend R.S. Andrews to anyone. Thanks for all your hard work Michael.

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Linked Review

Bikerider21

Reviews: 1

Not trustworthy!

My furnace had a bad inducer motor. The tech recommended I replace my entire system, including ac evaporator and condenser units. He gave a quote of $800 for the replacement of the inducer and $6000 for a new system. My ac is working great, no need to replace, and I found a company that replaced the inducer motor for $300. These guys just want to sell new systems and are not interested in giving a fair price for repairs. Not trustworthy!

R.S. Andrews Services, Inc. replied on 11-30-2012

It is our position that our technician did the proper diagnosis of the system. We do not replace “motors only” on any inducer assembly on older furnaces. We quote to replace the entire inducer assembly. This will include the motor, inducer fan, inducer housing and new gaskets. The best way to eliminate any future problems is with the entire assembly being replaced, which is what most customers would prefer to do. This helps eliminate a call back, have a reliable part installed with a great warranty. There are many companies that will give quotes over the phone. How can anyone properly diagnosis a system over the phone or know the complete repair needed without inspecting the furnace..? As you may know, parts are available on the internet at far less than our repair quotes. We are a service company not a wholesale distributor. There is more that goes into pricing repairs than just the part. Our pricing in in line with all major HVAC service companies in the Atlanta Area.

The option of a system replacement was given. Our techs are trained to offer the repair option first. If the repair is substantial on older systems, we want the customer to have all options available to them. Our technicians simply ask the customer the following: Do you want to put that much money into your old system? If the customer wants the repair then we put the part on. If they want options we will quote them at that time. We take the approach of providing our customers with the information they need so they can make informed decisions.

R.S. Andrews has been in business for over 40 years with a great reputation of taking care of our customers. You don’t stay in business for that long by being accused of being untrustworthy. We stand behind any service and products with our 100% satisfaction guaranty.

I'm happy to discuss this in more detail and can be reached at 770-454-1800. Ralph Brooke, Operations Manger.

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More Reviews

samsscreen

Reviews: 2

Quick Service

I had a AC unit stop working on Sunday. Even though I wasn't on a Maintenance Plan they sent someone over first thing Monday morning. I could even had Sunday service but that would have been an extra fee. The rep came over 9:30 and we were back up by 9:45. Quick service and professional!

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cartercaldera

Reviews: 1

Great service, awesome Technician!!!

Our hot water heater was not working, R.S. Andrews dispatched technician Michael Waters out the same day I called in. Micheal ordered the part under my warrenty, saving me a bundle. Although he tried his best to repair the unit, it could not be repaired. He said he would not leave until we had hot water. Not only was he friendly, and professional, he was compassionate. He installed a new water heater under the Manufactor warrenty, once again saving me hundreds of dollars, and my elderly parents had hot water before he left, just as he promised. My installer, Michael Waters was very courteous, on time, and patient in answering all my questions, and did a fantastic job installing my new Water heater. My parents and I are very pleased and would highly reccomend R.S. Andrews to anyone. Thanks for all your hard work Michael.

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Tareek

Reviews: 1

Great Service

A plumber came out an unclogged a drain for me. They were professional, on time and did a very good job.

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EastCobber68

Reviews: 1

Saved the Day!

Our water heater stopped working, so we called RS Andrews since we had a coupon that we got in the mail. They were absolutely great! We called and had a plumber come out the same day! They were even able to replace the water heater that day as well. Jamie was fantastic! He was very nice and cleaned up everything. Will definitely use them in the future for any plumbing needs. Thanks again, Ashley! :)

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TubbsRoswell

Reviews: 1

Super Service

We had an emergency at our house with our toilets backing up. The plumber Ben was professional, courtesy and informative. He explained everything he was doing, fixed the problem of the blockage, and cleaned up afterwards. I would highly recommend this company for any plumbing needs.

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BigBlueJJ

Reviews: 1

Pleasant Experience

We called RS Andrews when our furnace stopped working. Jeff, the technician, was very professional and made sure we understood every charge we received and talked to us and showed us what he was fixing on our furnace and explained how it worked. Glad we called and will use RS Andrews again. We bought the service plan too.

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redfins5

Reviews: 4

Professional and Knowledgeable

Had my fall service done and could not be happier! Andrew is very professional and knows his business. He was so thorough that it took about 15 minutes for him to walk us through what his inspection had covered. They can't be a better Tech in Atlanta!

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sunsetdayz

Reviews: 1

worst experience ever betrayal of trust in my home

never felt so violated i called rs andrews when they sent a tech by the name of obed to my home from the very beggining i started feeling pressured into buying a whole new system telling me that me and my family were at risk because of my freon and condition of system leaking into my home in short had a diferent company come out and all it was was a bad expansion valve got it repaired for way less then so called honest and great tech like rs andrews claims to hire sorry very displeased

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Newlin56

Reviews: 2

Great Job!

I have had two entire heating and A/C units installed by R.S. Andrews. The first system was a heat pump, and although i didn't like the heat pump they came back until I was happy. The 2nd system was a 14 seer A/C unit with a new heater unit. I had some problems with the 1st installation but they came back and sent a supervisor to help with the job and it was done right. People are very easy to work with and if they weren't i would not have used them for 2 complete systems.

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Dave1982

Reviews: 3

Whats in a Name?

When water backed up into my house I called R.S. Andrews. After the work was complete I had concerns about whether or not the repairs were done correctly, as I could not see them(The work was underground). R.S. Andrews sent out a very experienced plumber with a camera snake free of charge to alleviate my concerns. They certainly take protecting their good name seriously.

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sdinman

Reviews: 1

Great A/C - Heating and Plumbing Services

Have used RS Andrews for furnace and A/C repair, and also for plumbing issues. They have always been prompt and professional, I highly recommend this company! #316221

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Foxydoxie01

Reviews: 1

Great company

Always on time and very friendly service! Competitive pricing and very good package options available #321014

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atlexp

Reviews: 12

Best Service & Value

I received a fair and reasonable estimate. They were punctual, efficient, and polite. I will definitely hire them again in the future!

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MahJong

Reviews: 7

Amazing service...wow, I'm in awe

We called to schedule a tune up for our furnace. Terry came out and spent about 1.5 hours to tune and service our 17 yr-old furnace. He was amazing and explained things to while he was doing it. I will call RS Andrews again any day.

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kevin1

Reviews: 9

Prompt and Efficient

Woke up to a broken furnace. Called RS Andrews and they promised to squeeze us in that day. Sure enough, they called late morning and said they were on the way. We met them at the house and they quickly identified and fixed the problem. Pricing was fair. All in all, good job.

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Photos

Album: Our team at Work
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At RS Andrews, we use strict hiring practices when it comes to our employees.