Casteel Heating, Cooling & Plumbing

(770) 756-8988 casteelair.com »

2218 Canton RoadMarietta, GA 30066   map »

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Canton
  • Cherokee/Forsyth County
  • Cobb County
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Gwinnett County
  • Kennesaw
  • Lawrenceville
  • Lilburn
  • Marietta
  • Midtown
  • Norcross
  • Roswell
  • Sandy Springs
  • Smyrna
  • Tucker
  • VA Highland/Morningside
  • Woodstock
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Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 6:00am
  • 11:00pm
  • TUE
  • 6:00am
  • 11:00pm
  • WED
  • 6:00am
  • 11:00pm
  • THU
  • 6:00am
  • 11:00pm
  • FRI
  • 6:00am
  • 11:00pm
  • SAT
  • 6:00am
  • 11:00pm
  • SUN
  • 8:00am
  • 6:00pm

Green Credentials

We offer high efficiency energy saving systems including high SEER Energy Star rated systems. Casteel is an avid recycler and we are environmentally responsible in the field and in the office.

Reviews

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High pressure tactics..., 9/10/2014

I called today to schedule to get a quote on having some plumbing and duct work done and to relocate a water heater. The young lady I spoke to was polite but it seems Casteel has changed things up a... bit. It seems they are more focused on sales rather than customer service. She says we charge $89 to come out and give a quote and they will send a licensed plumber but if you schedule now we will come out for $39. With the couple thousand I am about to spend to relocate pipes, ducts and a water heater $39 for a quote is an insult especially when their website has a link to wells fargo finance and states "free quote". They are ruining the brand Bob has worked so hard for many years to create. I have used them in the past for residential and commercial HVAC and they do exceptional work, the best I have ever seen. Just disappointed in the aggressiveness of trying to schedule a quote and ...paying for a quote? Maybe if I go for a job interview in the future I will charge $89 for my time to attend and their consideration to hire me see how that works out for me.

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Very disappointed, 9/10/2014

We have used casteelair as our maintenance service for 6 or 7 years, shortly after moving to the area. I have been happy until now. Over the summer the ac maintenance was done and we were told there... were so many things wrong with the unit it would have to be replaced. Our home warranty service came out, added freon after clearing clog and the unit is working. I called a few times and was told a manager would call but never did. I got the feeling they are always trying to replace a unit rather than fix it but most of all they demonstrated poor customer service. They never called. Time to find a new company.

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Linked Review

HPerk42473

Reviews: 1

Best Value in Town

Customer service agent was able to work with my busy schedule and technician was very knowledgeable in work that was performed. (H.Perkins #55940)

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More Reviews

uh60bblackhawk

Reviews: 1

High pressure tactics...

I called today to schedule to get a quote on having some plumbing and duct work done and to relocate a water heater. The young lady I spoke to was polite but it seems Casteel has changed things up a bit. It seems they are more focused on sales rather than customer service. She says we charge $89 to come out and give a quote and they will send a licensed plumber but if you schedule now we will come out for $39. With the couple thousand I am about to spend to relocate pipes, ducts and a water heater $39 for a quote is an insult especially when their website has a link to wells fargo finance and states "free quote". They are ruining the brand Bob has worked so hard for many years to create. I have used them in the past for residential and commercial HVAC and they do exceptional work, the best I have ever seen. Just disappointed in the aggressiveness of trying to schedule a quote and ...paying for a quote? Maybe if I go for a job interview in the future I will charge $89 for my time to attend and their consideration to hire me see how that works out for me.

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ilovelucy707

Reviews: 9

Very disappointed

We have used casteelair as our maintenance service for 6 or 7 years, shortly after moving to the area. I have been happy until now. Over the summer the ac maintenance was done and we were told there were so many things wrong with the unit it would have to be replaced. Our home warranty service came out, added freon after clearing clog and the unit is working. I called a few times and was told a manager would call but never did. I got the feeling they are always trying to replace a unit rather than fix it but most of all they demonstrated poor customer service. They never called. Time to find a new company.

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Lundy911

Reviews: 3

Awesome Service!

I had a totally new system installed a few months ago and a part went bad. They came back and replaced it immediately at no charge. They were on time, clean, and made sure to let me know what was happening each step of the way!

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bitatl

Reviews: 1

So far we are happy

Their pricing was competitive and their technicians could not have been nicer. Recently we had an issue and they came by 10 the next morning. I could tell they did not have anyone available but they bent over backwards to make it happen.

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monvol

Reviews: 1

Scheduling

Called back in June requesting Casteel to come out and made it clear that I needed late appointment. Pretty much 6pm or later. Was told no problem and they scheduled me for 7/22. Got a call yesterday and was told window would be 12-6pm. Told them no one would be home before 5pm at the earliest and that I had been specific with that request when I got my appoiment call. Today I got a call today at 2:45pm saying the tech was on the way. Very disappointed in there service. If I had known they could not meet my request at that time would have never scheduled with them.

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RNALLEN

Reviews: 1

Great Company!!!!!

I have used Casteel for many years. They have always provided GREAT service. No problems have gone unsolved. I would recommend them to anyone!!!!!

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jascane74

Reviews: 1

Highly reliable and responsive

We are a nonprofit with multiple HVAC, electrical & plumbing issues. Casteel promptly visited our location, corrected problems and were very reasonable.

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40in01

Reviews: 1

Poor service

Their scheduling system has been down since yesterday, and I'm without air conditioning in July for an entire weekend. Lousy, incompetent business practices.

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annefair818

Reviews: 1

Very satisfied customer!

My upstairs A/C went out on a Saturday and I had someone come out on Monday to take a look. I had Casteel come out on Thursday to give me a quote on replacing the unit. The quote was reasonable and included a year of free maintenance on BOTH of my systems and a 10 year warranty. When they called to schedule the install for Tuesday, I was so disappointed that they couldn't come sooner. I had already been sleeping in the couch for days and now was going to have to continue through the weekend. When I expressed my issue, they offered to bring out a loaner window unit!! When they dropped it off, I realized that the unit was missing a piece to seal off the outside. I called Casteel back and they told me that they'd bring a new unit out after they bought it at Home Depot!! The install team arrived promptly Tuesday morning and the air was working a few hours later. They also helped move the drainage lines outside to help stop the erosion issue is been having. The team picked up after themselves and walked me through all of the documentation. I was so pleased with the level of service that Casteel has a new loyal customer!!

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mbcarrol

Reviews: 5

Job complete after 4 visits

I needed six vents moved as part of a remodel. Got a quote and accepted. The installers showed up and did what I thought was a good job. I paid in full. 30 minutes later I bumped one of the returns and it came off of the main HVAC unit. The installers were unable to come back that day so another date was scheduled. They came and reattached the return. A few days later I discovered that one of the vents had not been moved, but instead a new one added. I called and a return date was scheduled for Wednesday 12-6. At 4:45PM I was called to let me know someone was on their way. Five minutes later I was contacted by the technician who had figured out he was not the right guy to do the work. Home office called me and was unable to send someone out that day, so I wasted a whole day waiting for them to come. This saga is not over yet, so I will probably update later Update 7/7. Casteel sent out their System Design Manager and QA manager this morning. The old vent was removed and the job is now complete. It took 4 visits but in the end they completed the job.

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Muffet

Reviews: 3

Bad Experience

After having several bad experiences with another HVAC company, I did some research and decided to switch to Casteel. I scheduled a routine maintenance for my existing systems and was impressed with the technician. A few months later, I made the decision to finally replace my 35+ year old furnace in the basement and the associated air conditioning unit. Everything seemed fine at first; however, several weeks later my wife heard a slow drip of water coming from the room where the furnace was. The furnace had been installed with a cracked pipe and no pan underneath it, and there was water all over our basement floor that had also seeped into the wall and carpet on the other side of it. I will credit them for fixing the problem and getting a renovation company to dry everything out and do their best to repair the damage. Unfortunately, I can not give them even an average rating for botching the installation in the first place. Installing the system with a crack in the pipe is bad enough, but not even putting a pan underneath it to catch the water for just this type of situation is absolutely inexcusable.

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Kylenbeth

Reviews: 1

Great company and great service!

It was a very good experience working with this company! You never know when you might have a waterline break in your house but if you do they are the people to call. They was at my house in a hour of contacting them and was very nice. We was very pleased and will use them again in the future, even for the heating an cooling.

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cgb185

Reviews: 1

Best there is!

I have used Casteel for many years. They have replaced both my heating units and recently one of my A/C units. Their service has always been excellent and the service personel above board in all respects. Cannot do enough for you and explain all aspects of the installation. I have an annual service agreement with Casteel as does my daughter at her house.I have recommended Casteel to many friends over the years as they are the best.

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battlesgalore

Reviews: 1

Cool at last

I had a complete HVAC system put in to replace my marginal old system. Some finesse was required and Casteel worked with me to get it done as I wanted to go from two systems to one zone controlled system and relocate the outdoor equipment. This saved enough to allow me to get the highest efficiency a/c and heat available from Trane within my budget. With temperatures now in the 90's it is functioning quite well.

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Canntuck

Reviews: 1

Great experience

My first experience with Casteel was great. Nate was very friendly and professional. Answered my many questions and was able to explain issues in a way that I could easily understand. Will continue to do business with this company. Cathy T. #108246

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Photos

Album: Before and After
1 of 2




Water Heater Install