Fiber Care of Atlanta Carpet & Upholstery Cleaning

Fiber Care of Atlanta

(770) 924-2440 www.fibercareatlanta.com »

680 Wolfs Bane DriveAcworth, GA 30102   map »

Business overview

You can renew your home, refresh your carpet, and upholstery with Fiber Care of Atlanta, satisfaction guaranteed! Fiber Care of Atlanta is owned and operated by Brian Kirby. With more than two decades of experience cleaning in the Atlanta area, you are guaranteed a great cleaning by professional technicians. There are no added charges, what we say is what you pay! Quotes are available by phone and/or onsite inspection, with weekend and evening appointments available.

Carpet, area rug.. and upholstery cleaning: If you think your carpet has passed the point of no return because of dirt, discoloration or damage, think again. Dirt and stains are no match for Fiber Care's high heat truck-mount steam cleaning and its range of environmentally safe cleaning agents. Their techniques are endorsed by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the international organization that sets the industry standards for cleaning and restoration. By adhering to strict principles, your carpet, rugs and upholstery get the best treatment. Beyond looking good, this service also leads to a generally cleaner home and enhanced air quality. Fiber Care also offers a special carpet protector product (made with Teflon technology) and deodorization treatments.

Carpet repair: Replacing the carpet in your home is expensive and disruptive to your daily routine. Fiber Care's repair services could be the ticket to refreshing your carpeting. With the help of these experts, damaged from burns or water, snags, tears, waves or buckles will disappear! Fiber Care's re-stretching and seam repair can help if your carpet was installed incorrectly and now shows any misalignment. It can also prevent further damage and wear.

Hard-surface flooring and grout cleaning: If you have ceramic tile, travertine, granite, marble or slate, traditional cleaning methods may not have been successful. Dirt gets trapped in the pores of the tile and grout, making it almost impossible to remove yourself. Fiber Care can blast away those contaminants and also apply a sealer that protects against mildew and staining for up to 2 years.

Around-the-clock water-damage emergency service: Nothing kills carpeting, wood floors and furniture like water from flooding or leaks. If you have a water-damage emergency, Fiber Care of Atlanta can help, any time of the day or night. Acting quickly can save your flooring and also help protect the structure itself from additional damage. If you experience water damage, call Fiber Care immediately.

Your home is your most valuable investment. At Fiber Care of Atlanta, we recognize this and promise you the highest standard of cleaning and preservation for your carpets and upholstery. We are so certain you?ll be pleased with our service that we offer a 100% money-back guarantee on our work. Call us today!

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Specialized Cleaning

  • Flood & Water Clean-Up
  • Mildew Removal
  • Pet Stain & Odor
  • Repair Bleach Spots
  • Spot Removal

Service Area

  • Acworth
  • Alpharetta
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newton/Rockdale County
  • Norcross
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Cleaning Methods

  • Child & Pet Safe
  • Dehumidifiers
  • Dry Cleaning
  • Drying Systems
  • Fast Drying
  • Hot Water Cleaning
  • Hypo-allergenic
  • Low Moisture
  • No-Residue Cleaning
  • Non-Toxic
  • PH-Balanced
  • Protectants
  • Rotary Process
  • Soft Water Cleaning
  • Steam Cleaning
  • Truck Mounted System

Carpet & Rug Types

  • Car Carpet
  • Cotton Carpets
  • Fine Fabrics
  • Oriental Rugs
  • Silk Rugs
  • Stain Resistant Carpet
  • Wool Carpet

Services

  • Appraisals
  • Carpet & Rug Protection
  • Carpet Or Padding Installation
  • Carpet Repair
  • Carpet Stretching
  • Commercial Cleaning
  • Emergency Service
  • Equipment Rental
  • Estimates
  • General Cleaning
  • Insurance Work And Billing
  • Pick Up & Delivery
  • Static Control

Kudzu's "Best Of" Winner

2012, 2013

Credentials

Fiber Care is licensed by Cobb County and we carry a commercial liability insurance policy. The owner's name is Brian Kirby. Fiber Care is a certified firm with IICRC which is our trade organization. Brian has over 30 years in the cleaning business. Brian is currently certified by the IICRC in Carpet Cleaning, Upholstery and Fabric Cleaning, Water Damage Restoration, Carpet Repair & Reinstallation.

Hours of Operation

  • MON
  • 7:00am
  • 7:00pm
  • TUE
  • 7:00am
  • 7:00pm
  • WED
  • 7:00am
  • 7:00pm
  • THU
  • 7:00am
  • 7:00pm
  • FRI
  • 7:00am
  • 7:00pm
  • SAT
  • 9:00am
  • 5:00pm
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1997

Documents

[PDF] Test Your Carpet I.Q.

Green Credentials

We use all environmentally safe cleaning agents. All of our green products are safe for pets and children. We leave your carpet clean and residue free reducing the opportunity of wick back problems. The carpet will dry fast and soft to the touch. We use all the cleaning principles endorced by the IICRC.

Languages Spoken

  • English
  • Spanish

Reviews

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Homeowner, 11/25/2014

Great service and great results. Highly recommended for residential and commercial carpet cleaning. Very courteous personnel and professional appearace.


very pleased, 10/02/2014

Brian and his team cleaned and stretched my carpets in the whole house. He gave me a call prior to arriving, came on time and did an excellent job. Competitively priced. Very satisfied. Brian is a... nice trustworthy person. 5 year warranty a plus. Great customer service

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Videos & Photos

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Video (1 video)

  • 2

Photos (34 photos)

  • This was a rental home we cleaned. I think they worked in a restaurant
  • Rx-20 rotary machine
  • Cleaned with the Rotovac sys.
  • Rotovac Cleaning System
  • Wow!! That looks clean!
  • Truckmount Equipment
  • Sizzling heat from a powerful truckmount will make it look like new!
  • Wow Thats some serious cleaning! We make sure that every job is done to perfection
  • Very soiled carpets needs more than a wand cleaning carpet
  • Severe soiling is most certainly defeated by the drimaster rotary cleaning system!
  • Powerful rotary steam cleaning that is most effective in removing deep down soil.
  • Re-stretching is the remedy for buckled or wavy carpets.
  • Deep Down Cleaning From Dri-master Technology
  • Oriental Rug Cleaning - Submersion or Surface Cleaning
  • Super Heated Truckmount Cleaning for the most challenging jobs!
  • The tile looked like this when we arrived.
  • This is what it looked like after Fiber Care power cleaned the grout lines.
  • The kitchen floor looked amazing after we finished cleaning and sealing it!
  • Bathroom floor after cleaning and sealing
  • Bathroom floor before we applied a prespray to the grout lines.
  • We found this in a client's basement!
  • Kitchen floor extremely soiled from a high usage kitchen.
  • This is what the high volume kitchen floor looked like after we cleaned it.
  • Bathroom floor before we cleaned
  • Bathroom Floor after we cleaned

Linked Review

cpsbear21

Reviews: 2

Great customer service.

We recently used this company and I although we didn't get the results we were hoping for on our white couch (possibly from our kids markers and crayons), the company worked very hard to make sure we were happy at the end of the day. They tried to clean the sofa a second time and when that did not work the company offered a full refund. I am thankful the company did all that they could to make us happy. Would try this company again in the future

Fiber Care of Atlanta replied on 12-07-2012

I went back to Claire's home 2 weeks after the sofa was first cleaned and noticed some light pink areas where all the permanent marker lines from the kids writing on the sofa didnt come out. I tried again to make an improvement in the overall appearance of the bright white cotton sofa. The problem was we had to use solvent based spotting agents to remove the marker lines and they all would not come out. Therefore it made the sofa look light pink just in those areas as the red marker lines broke down some and gave the areas a pink cast to them. I told her I would send her a refund check for the cleaning and she said that would be fine. I mailed the check to address where the cleaning was done and she moved shortly after we cleaned for her. The check did not get forwarded to her new address. She did not call me to let me know the check did not arrive so I thought all was fine. Then I find this review from her on Kudzu so I called her and explained the check going to her previous address. I called my bank and the first check never cleared my account. We agreed that I would stop payment on the first check and submit a new one. So I mailed another check on 12-7-12 to her new address. My goal has always been and always will be customer satisfaction. I hope she will call us again to clean for her! Thank you Claire...looking forward to serving you again in the near future. Brian

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More Reviews

SParchment

Reviews: 1

Great job

I hired this company to clean my carpet, stretch one room and clean (2) linen club chairs. They did a wonderful job. I was impressed with the time put into making sure that all marks/spots were removed. The carpet appeared brand new once they were finish. The chairs looked as though they never had a single spot on them. Thank you! Great price, awesome job.

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NicsGeorge

Reviews: 2

Highly receommended!

The guys that came out were extremely professional and efficient, I would definitely use this company in the future!

Fiber Care of Atlanta replied on 10-09-2011

Thanks for your posting as I know how valuable your time is. We look forward to working for you again! Thank you, Brian

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bmr616

Reviews: 4

Fiber Care Saved My Carpet!

Because my three year old carpet had not been installed properly, it had terrible wrinkles everywhere! I thought it was hopeless and that I would just have to live with it or replace it. Thanks to Fiber Care the carpet was power stretched and cleaned and looks wonderful. I couldn't be happier.

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AnnaEi

Reviews: 5

Follow-up

I posted the review titled "Beware the bouncing prices". In response to that post, the owner posted a query as to why I didn't call and discuss my concerns. I DID. The woman who answers the phone (Carol?) was quite offended that I suggested that an adjustment for the carpet that hadn't been cleaned. The owner finally did return my call, almost a week later. By then, I felt that my business wasn't valued so I just let it drop. Sorry, but I stand by my post. My first experience with your company was wonderful, the next two experiences -- a disappointment.

Fiber Care of Atlanta replied on 05-27-2011

This must be a another competitor. A customer would have called me as a listed my cell phone number on my response to their first post. Carol is not just an employee, she is family. Therefore she takes her responsibilities very serious! I keep notes on any complains and to date I have not spoke to any clients saying we charged them for a rug that we did not clean. If we get a client that is unhappy with our services....which is very very rare, I always call the client and resolve whatever issues there may be. We are human and we do make mistakes...We always make every effort to resolve the problem! So please if this is a client once again I would appreciate a call at 404-406-4806 and allow me the opportunity to resolve the problem.

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WesleyWesley

Reviews: 1

Beware the bouncing prices

These are really nice people and I must say the first time they cleaned my carpets, they looked like new. I was thrilled. The second time was okay, but it was clear the same care hadn't gone into the job as areas that had come clean a few months earlier now showed distinct remaining dinginess . On this visit, I was charged for throw rug that they didn't clean, and when I called to ask for an adjustment, the woman got very defensive. So I ate the difference. The third time, the price jumped from $260 to $360 for the same job, within just a few months. They're good at what they do, but I can't get past feeling like they just make up the price depending on whether your house looks like you can afford to pay up or not.

Fiber Care of Atlanta replied on 05-20-2011

I am wondering why this client did not call our office and mention that they felt like they were over charged or that the cleaning was not as good as what we have done for them in the past. Our prices have not changed in 3 years. I personally guarantee all of our services to our client's 100% satisfaction. Always have had this guarantee and always will! If someone does not tell us that they are unhappy for any reason, then they dont give us the opportunity to resolve the problem. I would encourage this client to call me on my cell phone at 404-406-4806 and discuss their concerns. As always i will go above and beyond to make sure that they are happy. I could never have built this business on anything less than a happy and extremely satisfied customer base. Read thru all of reviews and you can see that our clients voice very clearly that if want the BEST carpet cleaning company....Call Fiber Care!! Super deep cleaning from certified technicians trained to professionally clean all your fine textiles.

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PavanPakala

Reviews: 5

Fabulous job on the carpets

I liked the service done by Mario and Brian and they provide an amazing warranty on their work. I am planning to use them definitely next time. Thanks

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deerrunner370

Reviews: 2

Best I've tried in Atlanta

Got out stains I thought were permanent. I have used several cleaners in the Woodstock area and none have come close. The previous cleaning the guy was racing to get done, they took the time to do it right. Will continue to use and recommend their service. I am pretty darn picky, and I have no hesitation to recommend them to anyone.

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karrang

Reviews: 1

Great Service

I called @ 5pm and needed my carpet cleaned the next day and Fiber Care was happy to oblige! They got the spots out and the carpet was dry within a few hours! They were knowledgeable and helpful!

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doubleb

Reviews: 1

GREAT COMPANY!!

From the owner Carol to the technician Mario who cleaned our carpets, they made sure we were happy from start to finish. The cleaning was spectacular. We had alot of pee spots from 3 little dogs. No longer and any odor from the pet urine is completely gone. Mario was our technician and he was GREAT! His entire objective was giving us the best job possible. They understood we were on a budget and worked with us, but DID NOT compromise the quality of work. There are many carpet cleaning companies out there but these guys are the real deal! Thanks Carol and Mario!

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eaglesfan

Reviews: 11

Worst we've ever had

We hired Fiber Care to clean a lightly soiled carpet. After their first visit, our carpet was left with huge ugly stains in several places. They came back, removed some of those stains and left others. As time goes on, more and more stains that were not on the carpet to begin with are showing up. I would absolutely NOT recommend this company.

Fiber Care of Atlanta replied on 03-16-2011

Fiber Care always provides all our clients with a 100% satisfaction guarantee. We would encourage this customer to call us and give us the opportunity to resolve the problem. We strive to always provide the very best cleaning and value for each of our clients! Its very difficult to resolve a problem if the customer will not call us and tell us that they are dissatisfied.Please call Brian directly at 404-406-4806.

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Kristi2009

Reviews: 4

Brian was great!!

Brian came in on a Saturday and did almost the entire house in 3 hours. He did an excellent job while explaining the process and giving us little tips along the way. I would recommend Fiber Care and already have to a couple friends. Thank you!!

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corilt

Reviews: 1

ABOVE AND BEYOND

I have used this company for years now and they always do a Fantastic job. I have pets and my carpet looks like new when they are finished, also they always go above and beyond and do extras for their customers which is rare these days. I always ask for Mario, he is wonderful but they all are!! I cant say enough good about them, they are a trust worthy, very professional company! Give them a try you WON"T be disappointed:))

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scerny1

Reviews: 1

Superb Job!

We have older carpet and 5 large dogs and I thought they could clean it up a bit, but they exceeded my expectations!! Carpet looks and smells wonderful! Mario called to advise his arrival and was right on time. He was professional courteous and worked so hard to make sure everything was just right. Thank you Fiber Care. Consider us regular customers going forward.!! Appreciated the 20% off coupon too!!!

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KM_ATL

Reviews: 9

Very Happy with Job Done!

Cleaner arrived on time, accurately estimated how long he would need, was courteous and professional. I've not had a problem, to date, with Fiber Care. Hence why I refer to friends and am a repeat customer!

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AOP330

Reviews: 1

Excellent Work and Very Professional

I had my carpets stretched by Fiber Care. I had numerous ripples and bulges in my carpet and they smoothed them right out and made the carpet look great. The estimate was fair and was the same as the final price. No surprises. Very professional, prompt and great work. Highly recommended.

Fiber Care of Atlanta replied on 01-09-2011

Thank you for your most kind review! I know without a doubt that you are glad that you can put away your surf board as the waves in your carpet have gone out to sea permanently! Now the carpet looks as it should and boy does it fell great when you walk over it! Most carpet cleaners that do re-stretching will not use full room power stretchers. They use a knee kicker or a mini re-stretcher and these tools are not able to pull the carpet enough to solve the problem for good. The full room stretcher is the only way to properly pull the carpet and get it tight enough so it will never buckle up again. Thanks again for posting a review and we look forward to cleaning your carpet and maintaining it every year with the hope that you will get many years of use out of it. May the new year bring you much prosperity and many blessings! Thanks Brian Fiber Care of Atlanta

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This was a rental home we cleaned. I think they worked in a restaurant