Ackerman Security Systems Security Services

Ackerman Security Systems

685 Reviews

(770) 872-4655 ackermansecurity.com » View Website »

1346 Oakbrook DrNorcross, GA 30093   map »

Business overview

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials
[PDF] Home Invasion Safety
[PDF] Personal Safety
[PDF] Pet Safety

Languages Spoken

  • English

Reviews

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HOLY WOW!, 8/03/2015

THEY ARE GREAT! Jaun and my technician blew me away with how they went above and beyond to make me feel safe and keep me happy!


Great Service!!!, 8/03/2015

My experience with my sales rep and my service with the co. has been great! I highly recommend them!!

Videos & Photos

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Photos (12 photos)

  • Smart thermostat control: maximize comfort and energy savings
  • Keep a Watchful Eye on Your Homeó Even When Youíre Not There
  • Smart thermostat control: maximize comfort and energy savings
  • The Cat did it.
  • With Total Connect I canít get away with anything.
  • Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • You operate your system by entering your security code at the keypad.
  • Professionally installed, monitored carbon monoxide detectors can save lives.
  • Remote services, security system, lighting, climate control and video
  • Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.


Smart thermostat control: maximize comfort and energy savings

Linked Review

lmtaylor

Reviews: 1

HORRIBLE!! DO NOT USE!!

This is by far the most unprofessional, disorganized, misleading company I have ever dealt with. First, the sales lady came to my house and told me that I had all the equipment necessary to have a fully secured home, and since I have relatives who also use and have no issues, I signed the contract without hesitation. Upon installation, the tech told me that I would need at least $1000 in more equipment because only 2 doors were currently protected. My salesperson came back to the house, promised to write a 'discounted' proposal up; she came back at $800 just to have the security she assured me I already had when I signed! Now, I have sent in my cancellation request 3 times, which she said I would not be charged for, and I continue to get a bill for $800+ for a cancellation fee that she promised I would not have. Now, she won't return calls or e-mails except to be rude and say it was my fault. So unprofessional.

Ackerman Security Systems replied on 12-15-2012

A review of your account shows Ackerman was contracted to install wireless monitoring on your existing security system which was completed. The additional cost would have been to install wireless devices in an area that had been converted from an outside patio to a sunroom. As per your posting the amount provided by the consultant was 20% lower than you were originally given. As with most agreements early termination is subject to a payment escalation.

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More Reviews

dustinrh

Reviews: 1

Terrible Communication

Called on 7/31 in AM for service after discovering my tenants had switched the monitoring to Comcast (something that Ackerman didn't bother to tell me, so I kept paying the Ackerman bill). I was told the first avail. appt. was not until 8/5, but was PROMISED a scheduling supervisor would call me back within a couple hours. Well, that call never came on that Friday nor at anytime over the weekend. I gave them a call again on Monday AM and spoke to an Emily, who apologized that no one had called me and then said for the SECOND TIME that she would have a scheduling supervisor call me within a few hours to work me in. 6+ hours went by and never heard from anyone, so I called again. The THIRD time I called, I was transferred to a supervisor who told me that, despite what the previous two customer service people PROMISED me, that no one would call me unless an appointment opened up (I told her that would have been nice to know previously and that's the first I had been told that). She did not offer to move my appointment up to a time that worked for me or my wife, even after I told her that this had been going on since Friday AM and had been told by the two previous CSRs that somemone would call me back, but never did. The fact that Ackerman has been collecting my money, while another provider monitored my system for months just aggrevated me even more. Terrible customer service from a company that's literally 500 ft from my house...not a nice way to treat your neighbor!

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lashearon

Reviews: 1

HOLY WOW!

THEY ARE GREAT! Jaun and my technician blew me away with how they went above and beyond to make me feel safe and keep me happy!

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lsgable27

Reviews: 1

Great Service!!!

My experience with my sales rep and my service with the co. has been great! I highly recommend them!!

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lewgab

Reviews: 1

Peace of mind!

Karen Bowers listened to and understood what was important to make me feel protected in my home. She explained how Ackerman delivers on its promises. I am confident that I have made a good decision. - Bev P.

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jasonford1976

Reviews: 1

Ronnie is Great

Ronnie does a great job, he explains things clearly and there are no surprises. I would highly recommend him.

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distngshman

Reviews: 1

Great experience,,,,

I recently switched from another security company to Ackerman. The experience from start to finish has been nothing but outstanding. My sales rep was Mr. Junior Lawrence and he was wonderful in answering all my questions and working around my schedule to get service installed. We are happy with the service and look forward to maintaining a long relationship with Ackerman..

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heart7589

Reviews: 1

Marty Woody was excellent!

Marty was very informative and knowledgable about the products, and we felt confident in the upgrades we chose today. All options were explained so we could understand them which was very helpful. At no time did we feel pressured. It was a pleasure working with Marty today.

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blacchammer14

Reviews: 1

Great Deal

I had the opportunity to meet Brian Davis and it was amazing. The experience took only an hour to get a great service and peace of mind.

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levans80

Reviews: 1

Marty was awesome!

Marty was very professional and even saved us money by giving us an existing customer discount on new equipment since we just moved into a new home and were already existing customers. Thanks again!!

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Laura579

Reviews: 1

Peace of mind

I recently purchased a security system from Ackerman Security. I had become very uneasy with the crime taking place in my area. JW Bampton came out and gave my partner and myself a wonderful presentation. He took his time and was extremely knowledgable in his products. Once we made our decision the installation was done with speed and efficiency. I can't explain the amount of PEACE we feel knowing that we are walking into a safe and empty home every evening. I strongly recommend Ackerman and especially JW to anyone wanting the same peace of mind we now feel!

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caoimhin66

Reviews: 1

Safe and secure, with great customer service!

I was with another "big name" national company for years and had lousy service and a bill that kept rising. I got tired of the rising fees and no service (more than once, my alarm went off and no one called to verify, no fire department showed, nothing). I decided to give Ackerman a call. They switched me over free of charge and have always provided excellent service and a low monthly fee. I'm upgrading to wireless service and received excellent service from Keith Chapman. He was prompt, courteous, professional and very helpful. If you're looking for an alarm service company, you can't go wrong with Ackerman or Keith.

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tdproctor

Reviews: 1

Stay local with security Atlanta area

Todd Hudson of Ackerman will take care of you. We called him when we decided to upgrade our system because he was our original consultant when we changed companies. He is knowledgeable, courteous and will answer any and all questions. We have been greatly pleased with this awesome local company.

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furrychef

Reviews: 2

Glad to be back with Ackerman!

I've been a customer of Ackerman for over 10 years and have always felt very confident in the products and service. A few months ago I thought it might be better to go with the Canada-based company that offers Two-Way Voice Verification because nowadays when someone's home alarm goes off people just seem to ignore it (the way most of us do with car alarms) and Ackerman doesn't offer a similar service. Let me just say that I've been less than impressed with the other company's product (it's 100% wireless and about 70% of the time the system tells me "Cellular Signal Lost or Absent" - real secure, right?). Happily I've been welcomed back to Ackerman and my salesman, Roy Knight, couldn't have been more helpful in getting me back on board and helping me upgrade my old Ackerman equipment to the new Smartphone-capable one. I never had any complaints about Ackerman before - I just thought the 2-way Voice thing sounded better - like the old saying goes, "If it ain't broke, don't fix it." 'Nuff said... Thanks, Roy and Ackerman!

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rebekahjones

Reviews: 1

Real Savings

Switching over to Ackerman was very easy. The sales rep, Greg Healan, came out and walked me through it. He was very knowledgeable and personable from the start. Ackerman has saved me real money for the year. Highly recommended!

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Sp0rtzmom

Reviews: 1

Great! I feel secure in my home!

Great company if you need to feel secure in your home. Great sales person Monette Baldwin. Great prices!

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Smart thermostat control: maximize comfort and energy savings