www.trendingreen.com/ Granite Transformations is recognized by U.S. Green Building Council, NSF International, and is GREENGUARD Indoor Air Quality Certified.
they oversell. introduce themselves as designers. I'm left with a choppy, mismatched $17K masterbath. Beware.
Granite transformation fails to perform post warranty work. The warranty is worthless. Run Run Run! 12/12/13 UPDATE: We are in conversations with Chauncey Fisher (corporate representative), and Granite Transformations' corporate VP of Marketing to find resolution. 1/24/13 update Almost 2 months to the date and the service issue was finally addressed. Chris Johnson (regional rep) was proactive, but I still posit that this incident should not have escalated as it did. The product has good style, but post warranty channels are not clean.
This is the owner and I assure you that we honor all legitimate warranty requests. I have no reason not to because the manufacturer pays for warranty work. We are one of the few countertop and cabinet companies that even provide a warranty and in the rare occasion there is a warranty issue we take care of it. It is simply in the best interest of my location to make sure all GT customers in Atlanta and surrounding areas are happy and love our service. From this post I can't tell who you are but if you can email me at email@example.com or call me at 678-672-3911 I would be happy to take care of any issues you are having.
they oversell. introduce themselves as designers. I'm left with a choppy, mismatched $17K masterbath. Beware.
They did a great job. Both kitchens look awesome. Everyone loves it. The team provided great service - really easy to work with. With this company, you get exceptional quality, remarkable service, and worthwhile value.
We had our master bathroom counter tops and master shower transformed. Absolutely amazing how in the matter of days, our master bathroom has been totally updated. The below pictures are amazing but do not give the actual project any justice. The install crew was nice, timely and professional.
I tried to get GT to come out and give an estimate. I was asked if I was married and answered yes, and was then told that both me and my wife would have to be there for the estimate. I find that very odd, I just want someone to come tell me what my options are and the price range I'm looking at. Me and my wife both work, but I'm able to work from home certain days during the week and wanted to get this taken care of then as our weekends are typically very full. I was told flatly that this was the company policy with no other explanation beyond that. Perhaps they want both people there so they can hard sell them, similar to a time share. I can't think of any other valid reason when the customer has requested otherwise. Very disappointed with this experience.
Thanks for your post and addressing the question of having both homeowners at the design consultation. When it comes to kitchen and bath design we ask both homeowners to be there to weigh in on the decisions. We do not just measure and give an estimate. We send out a designer to show you all your options. They bring samples of all of our colors so you can see what looks best in your kitchen or bathroom. The design you pick and selections you make is what allows us to price the job. We have a wide selection so it can be pretty overwhelming. We have been doing this a long time and we found that when we meet with one spouse they always wished the other one was there. Plus we bring out our photo gallery for you to see different jobs we have completed. Both homeowners always want to see that. We do not charge for our design consultations and unfortunately we cannot make two trips at no charge. So we ask both homeowners to be available at the first appointment. It is for the benefit of our customers. Finally we make our designers available during the week as late as 630pm and on Saturdays to accommodate our customer's work schedule.
I hope that explains things. Sorry you did not receive a better answer on the phone. I can understand your frustration. We would still love to come see you guys when you are available. If you have any questions please call the office and ask for Josh. 678-672-3911 I am the owner.
Second time customers of Granite Transformations. They have incredible customer service, customization and are just a fun company to work with.
We had GT come out and do a small slab to cover a wet bar. It was more than likely one of the smallest jobs they do. The sales rep did not treat it as such and was very helpful in picking out the color. They were able to complete the project quickly because it was a smaller job and it looks fantastic. We are looking forward to using them for a bigger job later on.
We now have a brand new, beautiful kitchen because of Granite Transformations! Josh and the team were great to work with, were very professional and finished our kitchen in just 4 days!! It was really a one-stop shop and that made it so easy. I highly recommend them for anybody looking to update their home!
Granite Transformations did an amazing job in our Master Bathroom. They took out a tub and installed a new shower, vanity and floor. I looked at serveral companies to do this project and GT was competitive on pricing and time. Once the process began, they communicated well and budgeted their time wisely. The workmanship was excellent and the process was well planned. We are very happy with the final result.
Notified company that we were not satisfied with the finished product. They did send someone out and they concurred that the product looked dull and would have an installer come out and buff or polish the counter top. When the installer showed up with a peice of sandpaper in his hand, I questioned what he was going to do and was told he was there to smooth some rough edges under the counter where it met our old counter top. He went on to say that you can't buff or polish the product. I told him that we were not satisfied and have someone get in touch with us. It's been weeks and no one has make contact with us. Potential buyers should consider real Granite for about the same price - we wish we would have.
John our goal is for you to be more than happy with your countertops so lets see what we can do to make that happen. The samples we bring to your home and what we display in the showroom are consistent with the slabs we installed in your home. You saw and chose the exact stone prior to installation. I am sorry you are not happy with how shiny the surface looks. Different colors are going to have a different shine and lighting will also affect the appearance. We would be happy to bring the sample back out and if there is any difference in the finish we change out your slab. Keep in mind the finish on our slabs are guaranteed for a lifetime. They do not have as high as sheen as some high polished finishes on certain granites and marbles. This is by design because the finish on a granite or marble countertop will fade over time and requires additional service to maintain that high sheen finish. Your Granite Transformation countertop finish will last the lifetime of the product and does not need additional sealers, specialty cleaners or polishes. We will be following up with you shortly. If you have any questions before than please give me a call at 678-672-3911 - Josh/Owner
Granite Transformations made my kitchen renovation absolutely painless. I started with a builder basic kitchen when I moved into my home, and it never felt like "my kitchen" until Granite Transformations came in to replace the countertops. They had so many options, but their designer helped me select a Trend Glass option that would look best with my honey oak cabinets, and give the kitchen a more modern look. Installation day was a breeze! It took just 6 hours, and the crew couldn't have been nicer, neater, or more thorough. I'm blown away by how stunning the countertops look. I've seen nothing like this in my friends' homes, and I actually want to spend time in my kitchen now. Josh -- you and your team at Granite Transformations are fantastic!
Thank you so much to the team at Granite Transformations. From my first meeting with the owner Josh who was very helpful in helping me find the perfect color and style in my budget to the installers who were prompt, courteous and clean I had a great expereince and finally got the kitchen I have always wanted. They made it so easy I was even able to leave a key for them and when I came home from work everything was done. THANK YOU sooooo much for everything.
I want to thank Andrea, Jorge and Vince for making my dream kitchen a reality. From Andrea's help in choosing the colors to Jorge and Vince's installation, everything went so smoothly. Even though I didn't purchase my floor from them, Andrea was more than willing to help me in choosing a floor that she felt would coordinate perfectly. Thanks again Granite Transformation, I hope to be using you again when I update my bathrooms.
I consulted Granite Transformations for new kitchen countertops 3 weeks ago. Seems like a really nice product, and their pricing was in line with quartz countertops. Even so, I took my husband to the showroom to get a closer look. Though we told the person working the showroom that day that we would follow up with the designer, I haven't heard from anyone regarding my decision. (My neighbor said they used a high pressure sales approach on their consultation!) How nice for them they can ignore potential new business. The glory in this is that I didn't commit to this company (i.e., you're not what you say, you're what you DO).
This is Josh, the owner of Granite Transformations of Atlanta. I am sorry to hear about your experience with my company. Every customer is extremely important to us and I am not sure how this miscommunication occurred. We try to over communicate with our customers. You indicated that you were going to follow up with the designer, but perhaps we needed to call you. Either way I am not happy if you are not happy. I would really like the chance to talk with you to understand how we can make this right. We pride ourselves on customer service and not just talking about it but delivering it. I realize we are not perfect but we are going to do everything we can to get there. From this post we donít have any of your information. So at your convenience would it be possible to give me a call or send me an email so we can discuss the issue. You can reach me at 678-672-3912 or firstname.lastname@example.org. Lastly thank you for taking the time to bring this to our attention. I look forward to speaking with you. - Josh
I had my kitchen and guest bathroom re-done with granite countertops and tile floor in the bathroom. Granite Transformations was most excellent and professional. Everyone from sales to implementation is a class act! I'm thrilled with the superb job they did.