Cool Masters A/C, Heating & Spray Foam

Very happy I called these guys. I hesitated to call because they weren't as close by as some other HVAC companies, but I went w/ reviews on Kudzu and so glad I did. Jonathan came out to the house initially to look at our very old upstairs unit. He explained in great detail, without being condescending in the least, how it was not cost effective to fix such an old, outdated unit. I figured as much, but Jonathan didn't just tell me.. he told me why. I appreciated that. In the same visit I showed him my working furnace downstairs, which is just as ancient, to ask him how it looked. He immediately saw a crack in one of the chambers, and was very adamant about how I should never ever use that furnace again because he was positive that I had CO leaking into my home. Sure enough, his CO detector picked up an extreme amount in that chamber. He took the time to show me the other three chambers that showed normal readings, and how dangerously high the bad one was. His guys came out on the scheduled date and did a great job. Jonathan came out today again to make sure that everything was to my satisfaction. Then he hooked up my new wifi system (LOVE IT) and showed me how to do that. He is a very impressive guy, knows his stuff backwards and forwards, is very polite but thorough, and provides excellent customer service. Like I said, you will not be disappointed. I will certainly be spreading the word in my area! Thanks Jonathan!

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I have a rental condo, and the AC unit has been troublesome since the day I bought it. Others have come out to repair it and have fixed the immediate problem. However, this was the first time someone has taken me to the unit (which was on the roof of a 4-story building), shown me the issue, fixed the elusive leak that no one else had identified while I stood there, and charged me LESS than they originally estimated because it required less Freon than they thought. And I know it required less, because he weighed it right there!
Thanks Jon, appreciate the great service.

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We were in need to replace the upstairs A/C as last summer we had to add Freon 3 times and a serviceman diagnosed a leakage in the coil. It was a 10 SEER, 14 years old model. February seemed like a good time to replace the unit and we decided to upgrade the whole system, including furnace as the old blower was quite noisy and sometimes it would wake me up at night with its hum.

I already had a quote from another company (through Home Depot) but decided to get another one to make sure we are not getting ripped off. Well, we were. Cool Masters quote was almost $3,000 less for the same equipment! I decided to give Cool Masters a try and boy, did they do a great job! Crew was very professional and had a great attention to details. Trust me on this one, I’m in quality assurance business and I can tell you that they did an excellent job. Way to go Jonathan and crew!

Oh, and by the way, please do yourself a favor – ask Jonathan about new Wi-Fi thermostats. I’m glad I did! You will not regret it. Now I can go on vacation and not worry about if I forgot to turn on/off A/C or heater as I can control them over my smartphone now!

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Eric came out to our house today to replace our broken thermostat. As with all Cool Masters employees, he was kind, comfortable to be around and efficient. We would never use any other Cooling and Heating company- thank you!

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We interviewed several contractors to finish our basement but decided to go with Cool Masters for HVAC because we trusted them based on the great experience we had with them in the past. Cool Masters did a great job installing a dual-zone system. The job was finished on time and the price was great.

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