3724 N Peachtree Road, Atlanta, GA 30341 map »
where do I start. WORST EXPERIENCE EVER, WILL NEVER USE THEM AGAIN. My Land lord has used Zuran in the past but has not done so in the 9yrs that we've rented from him. Periodically we receive... postcards from Zurn, hence the reason my elderly mother contacted them.Our leaking faucet needed repair, mind you I had purchased a kit from a local hardware and was told the steam & washer needed to be replaced & to do so I would have to turn off main h2o valve from outside. After deciding not to diy, Russell a tech from Zurn came out and installed two handles only and a new shower head. Under work requested he wrote faucet handle broken. the leak was controlled, bu,t after one week the faucet was leaking again. Upon immediately notifying the company another tech was sent out & stated that a washer needed to be replaced, the water needed to be cut off from the street. That charge would cost another 250.00. THEY NEVER FIXED it the1stTIME. When requesting to speak with a manager I got the run around, the typical he's not in, I'll have him contact you. The same thing when asking to speak to the owner, this went on for three weeks phone tag and leaving multiple messages. Do you think I heard back from anyone not a single person ever called me back, and my faucet is still leaking. What a RIP OFF. There logic was when my mom originally called it was for a broken handle and that's what they repaired. Whos the professional. So unfortunate.VIEW MORE »VIEW LESS »
I was very pleased with the prompt, friendly and professional service. Zurn Plumbing saved the day when I had an emergency plumbing problem.
Had a problem when the sewer backed up. Called Zurnís and they came out same day and stayed late until job was complete. They explained my options which included replacement of my sewer pipe. With the age of my home there were other plumbing needs that needed to be dealt with. Due to their professionalism and quality of work I had them fix those other items. Their price was fair and workmanship excellent. They do quality work.
A contractor clogged one of our lines through minor negligence. We had to clear the line, but were wary of letting the contractor do it, so we called Zurn based on their Kudzu profile. Their rep was most professional and worked very hard. He ran a camera down our lines and solved the problem for a fair price based on the amount of time he spent. Even though plumbers all seem to charge out of a price book regardless of time spent, in this case we had a fair estimate and excellent quality. He was an excellent representative for Zurn.
Last edited on 1/19/2011
I am changing my review since two weeks ago because the owner of the company called to apologize for the problem I had with his service also they will send the service fee back to me to make up for the inconvenience. I give them A for the effort .
Last edited on 8/21/2009
I have used Zurn Plumbing for many years in the Atlanta area. From rental property to my personal home. They arrive on time, in a clean uniform and provide the cost of repair BEFORE they begin. All costs are competitive and have never been over charged. I have never had them to return to a job that was not fixed correctly the first time. In my opinion, Zurn is the only Plumber in Atlanta (and I have had many).
Last edited on 1/19/2011
We are a 25 year old cottage style condominium in the heart of Buckhead with 11 building and 82 units and have used Zurn for more than 15 yrs. We consider Zurn to be a priority vendor and have used them for many maintenance and repair project including leaks, broken pipes, drainage, stoppages and gas line leaks. Whether calling for maintenance and repairs or for an after hours emergency they are always responsive to our call. We have multiple buildings and mature landscape and are continuously dealing with main lines that have broken by tree roots, freezing weather or just old age. Zurn shows up with the right equipment for the repairs and gets the job done. When they complete a job they take care to clean the area before calling the job which we really appreciate. Our community is nestled into back into rolling hills and the layout of our grounds cause drainage and erosion issues to occur over time. Zurn has performed maintenance and repairs for us keeping additional deterioration to a minimum. All of the technicians and team members we come in contact with are courteous and professional. They do not mind contacting and communicating directly with a specific unit owner to address an Association maintenance issue and this helps us tremendously. We wish to say a big thanks and job well done to Ted, Matt, Robert and the entire Zurn team!
Last edited on 1/19/2011
We've used Zurn now for several years, and in every instance the work was done promptly with top notch quality.
I recently experienced a leak between the water meter at the street and my house. After seeking recommendations for a plumber, I called Zurn. Zurn was responsive to my first call. Brent Leeper came out. He zeroed in on the general area of the leak. He presented the options and the estimates. A plan of attack was agreed to. It was late in the day so he returned the next morning ready to dig in the mud. Yuck!! He found the leak, fixed the leak, totally cleaned up after the digging. His estimate was right on target. Brent Leeper and conversations with Zurn have been totally professional and the work was of the highest quality. If I have the unfortunate need of a plumber again in the furure, I will definitely choose Zurn. I will not have to inquire of friends if they have a plumber they would recommend - I found one.
Last edited on 3/30/2009
I needed small repair work on two toilets that were showing signs of corroded tank bolts, and a shower that needed re-caulking. As scheduled, Paul G. from Zurn came out and did a walk-thru. He helped me understand what my options were, and we came up with a plan. In about two hours he was done, everything was cleaned-up, and my bill was exactly what we discussed beforehand with no surprises. Everything is in excellent working order! Highly recommended!
I've tried the cheapest plumbers in town and you get what you pay for. These guys are professional,give you an accurate estimate onsite...Brent my latest service guy was A+...I had two outside fawcetts replaced due to frozen pipes..cost...400$...yeah it hurts, but i don,t argue with the guy afterwords that he said this would do this at this cost...blah,blah...They have replaced sump pumps, toilet parts, and didn"t try to sell me a new hot water heater which after 10 yrs I just might need it....Jeff,Sandy Sprigs,GA
We recently had to replace the sewer line from the house to the street. Knowing that it was going to be expensive, we decided to get 3 estimates. After speaking with Matt Zurn, he was at our house within the hour to diagnose the problem, create a solution, and give us an estimate. It was by far the lowest out of all 3. I was very impressed with their professionalism and knowledge. I would highly recommend them to anyone. Ashley R.
I have used Zurn plumbing many times. They always respond promptly, arrive on time, and very efficient. Brent was our service representative on this visit, and he fixed our problem and diagnosed another potential one. Often see Zurn trucks in our neighborhood. Great job!
We have used Zurn Plumbing for about 19 years. They have consistently provided timely, thorough service. Other than general plumbing services, we have had them install new sewer lines in our yard, new water heater and a new bathroom in our house addition. The servicemen have always been courteous and cleaned up after each job.
Zurn Plumbing works with you to find a time that works for your schedule. They call 30 minutes before they arrive. Alex one of the plumbers spent time explaining what he wanted to do and why. He then lets the customer deceide if they want to have the work done. They never leave a mess and our polite.
Last edited on 3/3/2009
I have used Zurn several times. They are timely (came the same day), extremely competent, and responsibly and fairly priced. I had an estimate for $1000 to do some toilet work, and Zurn suggested a fix that was free that has worked beautifully! They also provided a quote for major work I plan this year and their price is very reasonable.
All I knew was that my toilet wasn't flushing at all. So I called Zurn. They were there the same afternoon and the plumber who came out tried step by step to find the problem - keeping me informed at each step. It was determined that the waste pipe was full of roots and ultimately they needed to jackhammer under the concrete slab and replace the pipe. This could have been a horror story, but instead it was practically painless! The work was done in a professional manner with respect for my property. And best of all, it was done more quickly than their original time line. Along the way they stayed in contact and their subsequent follow up was great. I've already recommended Zurn to several others and would call them again in a minute.
I called Zurn after purchasing my new home, I wanted to have the toilets replaced so I found Zurn Plumbing. I called and spoke with a call taker and I explained that I wanted to replace 2 toilets so they passed me over to an estimator to get a special price since I was doing more than one. Matt Zurn helped me and gave me pricing to replace 2 toilets for about $800.00 which is fair since they use the toto brand. They came out the next day during the time I scheduled and got the toilets done in a very efficient manner. I noticed after they left that one of the toilets had a problem so I called their office and they sent the tech out the next morning, he replaced the tank and they honored their warranty. I got a 2 year Parts and Labor warranty with my job. I highly recommend Zurn! They quoted a price and stuck to it, showed up on time, cleaned up when they finished.