Arrowhead Plumbing offers a variety of green products and services; tankless water heaters and more!
I called last minute with an emergency hot water heater request and even as a new customer I was treated with respect and taken care of promptly even though it was after hours. Furthermore the... professionalism put forth by their employee Jose Bussot was above and beyond, because of him I am a customer for life. He was on time, caring and thorough, even though it was well past the end of his work day. To take matters even further he came out on Saturday (his day off !) when I ran into trouble getting the system back up and running. Again, I canít say enough about Jose or about the company as a whole thanks again!!VIEW MORE »VIEW LESS »
Called about a leaky pipe near our meter. Owner Derek Bell said it'd be a simple job so would we want to do it ourselves? He was even willing to describe what had to be done. He gave a quote and even a referral if we needed it done today (closing early due to NYEve). AMAZING generosity. Still deciding what to do, but we'll definitely remember him when we need to hire a plumber!
I used this company last year. They were kind and friendly, however a couple of months after they put in a new kitchen faucet, the thingy that is screwed to the sink that keeps the hose and spray from moving around, came off. I also had Arrowhead put in a toilet after I was told (I think I spoke with Derrick) to get my old one replaced because it was constantly running. I was told that it would cost about the same to replace or repair the old one. About a month later, another plumber had to fix my toilet upstairs because of the same issue. This plumber told me that usually the toilet does not need to be replaced unless it was physically damaged. Only the inside parts of a toilet needed to be changed, which was A LOT cheaper. I also did not like to caulk that was used by Arrowhead around the toilet that they replaced. It became discolored, making my toilet look bad, even when it is cleaned everyday. That (along with the loose hose and spray) is why I decided to use another company. (I am very happy with the new company by the way.) Overall I cannot say anything bad about Arrowhead's customer service, but as far as their workmanship quality and questionable suggestion, I had to give them an overall score of 2 stars.
Sorry you were not satisfied with the service that Arrowhead Plumbing provided in your home. We strive to provide courteous service as well as quality workmanship. If there is plumbing work performed by Arrowhead Plumbing that has not met your satisfaction, please give me a call so we can address your concerns. Thank You.
We had used Arrowhead Plumbing a few months back when our pressure regulator needed replacing. They were local and reasonably priced, especially when compared to some of the other quotes we had received. When our water heater went out on Sunday 9/18/11, we called Arrowhead Plumbing first for a quote. It was the original water heater in our 25+ year old home so it was expected. After getting an initial quote we called one other plumbing service. They stated they would need to schedule an appointment before they could confirm how much it would cost, but they did provide us with a ball park well above what Arrowhead Plumbing had quoted. My husband immediately called Derrick back and scheduled our appointment for the following afternoon. Stacey was polite, professional and efficient, just as before. He called to let me know he was on his way, arrived on time and from what I can tell thus far, did a fantastic job. Thank you, Arrowhead Plumbing!!!!
After recurring blockage in a basement bathroom, Arrowhead suggested i have the drain checked by video. The camera showed a break under cabinet. The initial diagnoses was jack hammering basement and $$$. I was very happy when they found a hidden back flow preventer. Honest, professional, quick response. Just what i was looking for in a plumber
Arrowhead helped me with an emergency situation with a water heater. They responded fast, took time to explain what happened, and discussed options to address the issue. The plumber was very courtious and explained what he was doing during the job, and was not bothered by my hanging around. Job was over before I knew it. Would definitely recommend to anyone needing plumbing services - I know I will call them next time I am in need. Jim
Contacted Arrowhead regarding a water leak-came to evaluate the same day. Notified the water department of an emergency situation and agreed to do the work on Saturday due to inclement weather forecast. Actually showed up early on Saturday and completed the extensive work the same day. Very professional and I will use them again at home and in my business!
My continual experience with Derrick Bell and Nigel Boyd has been outstanding - whether on the phone or in person. Great Service, High Quality, Very Fair Price and Patient - they take the time to explain plumbing to "the layman" such as myself, and they take the time to answer my many, detailed questions. All while doing their best to save you money without compromising quality!! Who else does that? I'm obviously not the only one that thinks they're outstanding - I took the time to read all of 145 reviews (inc. mine) Arrowhead has received thus far - 136 are 5 Stars and 7 are 4 stars - a 99% Great/above average rating. I have used them on my house and my rental house; I have recommended them to friends - I need no other plumber, and in my opinion, neither do you.
I don't know, maybe I got someone on their bad day, but when I called these people to help me with my water heater's pilot light that wouldn't stay on, the guy I spoke to was quite rude and seemed bothered that I even called him. Without even coming over and looking at my water heater he said I needed a new water heater telling me that I had a bad regulator, just because it was an old heater. He even tried to suggest I didn't know how to light the pilot light. When I asked if it could just be a bad thermocouple, he acted as if he didn't even want to try that first and only seemed to be interested in replacing my entire unit. After not being satisfied with the way I was treated, I called another plumber who came by the same day and low and behold, it was a bad thermocouple, while the plumber did suggest I replace the heater since it was so old, he did not pressure me in doing so and fixed the water heater for the night and gave me a few days to decide it I wanted to apply the service fee to a new heater. Beware of the fake reviews: Notice how the two reviews after mine are all five star and the so called members only have 1 review with their join date the exact date they posted this review. The more I read these reviews from 1 review members, the more I suspect a good majority of these reviews are FAKE. Buyer Beware.
Sorry you felt as if the Arrowhead Plumbing Representative was rude. We suggest to our customers not to spend unnecessary money replacing the thermocouple on water heaters over 10 years old. You stated that the other plumber had also suggested that you replace your water heater. From our experience with most customers, they do not feel comfortable with lighting water heaters. In an effort to provide superior customer service, we ask a series of questions over the phone which may solve the customerís plumbing problem, therefore, saving the customer money. As you can see from other satisfied customers, Arrowhead Plumbing provides prompt and courteous service as well as reasonable rates. Arrowhead Plumbing hopes that the service you received from the other plumber has resolved your plumbing issues.
We see that you have posted a comment regarding the customer reviews for Arrowhead Plumbing. The customers have taken time out of their busy schedules to write the reviews about the services they have received from Arrowhead Plumbing. Again, we hope that the service that you received from the other plumbing company has met your expectations.
Arrowhead and Derrick are definitely committed to their customers. We had a leaking valve that we thought would need to replaced but Derrick was able to help us out at the lowest cost. His help saved us money and time on this Christmas Eve. Thanks Derrick.
I just purchased a home and the home inspector advised me that he tried everything, but could not get water to my master shower. So I called Derek and he sent over Nigel. They fixed the problem which was a lever that no one else knew about. At No Charge. Needless to say they are my only plumbers to this date. In JULY- 2012 this Company did it again and helped me fix my garbage disposal from the phone after I described the problem. NO COST TO ME AGAIN!!! This does not happen now a days!!! That's why their my plumbers for life!!! Thanks Arrowhead!
I had a great first experience with Arrowhead Plumbing. I called Derrick Sunday night and set up an appt for this morning. I received the promised call about an hour before arrival, received a written quote before the work was started and in fact, although some of the work was more involved than we originally thought, they stuck with the quote and I appreciate that. I have more work that needs to be done and I will be calling this company back to do it. Stacey was the plumber who did the work. He was very professional, took time to answer my questions and had some good suggestions for additional work I am considering. Very positive experience and I would recommend their work. I thought the pricing was very fair if not better than other companies I have used before. The work I had done was clear the main sewer line from the house and install a new kitchen faucet to replace my 20 yr + model. Thanks guys!
Woke up this morning to an inch of water all over my kitchen floor due to a burst pipe under the sink. Called a plumber who couldn't come, but referred me to Arrowhead. They had a plumber here in a half hour and the whole thing was fixed VERY quickly. The plumber was super nice, explained everything to me, and I didn't feel like I was getting ripped off. I would definitely recommed them to anyone!
Being a woman I can't remember a time that I called on a handy man/plumber/mechanic or any job that I have absolutely no knowledge in and the professional did not use that to his advantage in some way. Derek listen to the problem and then had us do a simple trouble shooting procedure that solved the problem immediately! I was stunned to find out that people actual charge a full service call for such a minor repair. It's good to know that there are people and companies that still believe in "Good Old Fashion" Integrity and value relationships more than making a buck!
I called Derrick on Monday afternoon from my office leaving him a message that I thought my pressure reducer valve needed to be replaced. He returned my call that same Monday evening and I described the symptoms I was having with my water pipes. He said he could send a technician out in the morning between 8 and 9 A.M. I received the call at 8:45 that they were on the way! Derrick Bell (owner) and Stacey Estes was the technician that installed the valve after they determined is was the PRV. He and Derrick saved me money on parts by quickly evaluating the valve location and installation of the new valve. The removal of the valve was not typical, it had to be cut out due to space limitations (copper water pipe on one side and sewer pipe on the other) it could not be disconnected by loosening the nuts and swinging the valve out. Once the valve was installed and tested, my water pipes are quite and the pressure is now stable. I am very impressed and will definitely use Arrowhead again when needed. Randy Luther
I have limited experience with plumbers and most service people. If its less than 240V and lower than 20', I will usually fix it myself. Recently a clogged toilet while i was at work led to me meeting Stacy and Derrick. Good people worth meeting, under more pleasant circumstances than mine hopefully. The clog turned out to be WAY more than I could have handled,tree roots, sloppy sewer connection,and a really DEEP hole! Arrowhead's Quality is EXCEPTIONAL ,service is uncompromising, and value is worth calling Arrowhead all over again. I expected the estimate to increase,however much to my relief Derrick stayed true to his price. In a world of "did I get what I paid for", You will not be disappointed in calling Arrowhead. I sure am glad I did. Joe
I found Derrick to be very fair with his prices. He actually tried to save me $$$$. In the future - this will be the company I call for any plumbing needs.