ABetter Heating and Air Conditioning

My heat went out so I called ABetter because I had used them a couple of times in the past and thought they were dependable. I was wrong! The technician came out and found the problem, a bad ignitor. The technician said that the part would be $228 since he was the expert I agreed, he go the part and installed it, total time 1hr. After the install he showed me the part and I thought it was small to have cost $228, so I did some investigating. Turns out he part actually only cost $69. I called ABetter to ask why I was charged so much. I talked with Mike and he told me that the cost of overhead,vehicle,and advertising is why they have to mark the prices up so much on the parts. My bill was over $300 because of the $80 diagnostic fee. This is one of those life lessons and I will never use this company again!

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