ABetter Heating and Air Conditioning

2170 Lovejoy Rd 
Hampton, GA 30228
Phone: (770) 648-1121
Website: www.goabetter.com
ABetter Heating and Air Conditioning ABetter Heating and Air Conditioning : Heating & Air Conditioning, Hampton, GA



Review
Reviews: 1

Posted on 1/13/2013

Would not recomend to my worst enemy!!!!!
My heat went out so I called ABetter because I had used them a couple of times in the past and thought they were dependable. I was wrong! The technician came out and found the problem, a bad ignitor. The technician said that the part would be $228 since he was the expert I agreed, he go the part and installed it, total time 1hr. After the install he showed me the part and I thought it was small to have cost $228, so I did some investigating. Turns out he part actually only cost $69. I called ABetter to ask why I was charged so much. I talked with Mike and he told me that the cost of overhead,vehicle,and advertising is why they have to mark the prices up so much on the parts. My bill was over $300 because of the $80 diagnostic fee. This is one of those life lessons and I will never use this company again!
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ABetter Heating and Air Conditioning replied on 01-15-2013
I thought we had this settled on the phone, when the customer declined a price adjustment. The price was agreed to before the repair was started. The 228 includes LABOR, part, mark up, sales tax, warranty, overhead and is based on industry standard flat rate pricing. The technician had to drive 27 miles to get the exact OEM part. Techinician is a Southern Crescent Technical School graduate, with NATE certification and 5 years experience. We are licensed and insured, all employees are covered by workers comp and liability insurance, and are drug free. This job actually took 2:20 to complete including drive time, and was completed the same day. Customers can always look at other options after the diagnosis, but we don't recommend DIY furnace repairs with parts purchased over the internet. Thanks, Mike


More Reviews
Reviews: 1

Posted on 12/1/2013

Excellent Customer Service
Our need for service occurred the day before Thanksgiving (11/27/13). With guests due to arrive soon, it would've been a disaster had Abetter not arrived at the time they promised. The tech Robert, was friendly, professional and very courteous. He identified the problem quickly and did a great job explaining what needed to be done along with the price, before fixing our furnace. We could not have asked for a more complete and efficient experience. We highly recommend this company and if all of their service workers represent like Robert, it's a win-win situation.
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Reviews: 1

Posted on 8/22/2013

Exceptional Company
The most professional, pleasant and customer service oriented business I have ever dealt with. Treat you like you are their most important customer.
Technician Robert Williams provided exceptional service. He explained everything he was doing and was extremely courteous. He is a valuable asset to your company.
Provided professional service at a reasonable price. I would recommend their company for any heating & air conditioning service.
Everyone we dealt with provided excellent service.
Exceptionable experience.
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Reviews: 1

Posted on 5/29/2013

Very pleased
Marcus arrived on time, professional yet friendly, he found the problem with my A/C, explained the repair needed and the cost. He had it fixed quickly and at a reasonable price. I will definitely use them from now on.
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Reviews: 1

Posted on 4/16/2013

Quick and good job
Our thermostat stopped working today. I called ABetter, the company that installed the equipment here for the prior owner. They sent Marcus McDuffie here within an hour. He did a good job checking everything out and explained it all to us. We are happy with the job Marcus did for us and would recommend ABetter to anyone.
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Reviews: 1

Posted on 3/22/2013

Great
I have been using ABetter since 2010 and I am very pleased with there work.They are honest and care.They do great work.
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