Rooter Plus

My bathtubs and toilets were backing up, so I called Rooter Plus to see if I could get same-day service. They were the only one of four septic tank services that could guarantee they would come out that day. The customer service rep was very polite and gave me a two-hour window for service.

The technicians arrived right on time, located the septic tank, and promptly began their work. The price they quoted me from the beginning did not go up as the work progressed. Both guys were very friendly and honest about the work needing done. They also made recommendations about how to avoid the same problems in the future. Overall, I was pleased with their professionalism and the work they did.

Would I get Rooter Plus to come back out? You bet!!!!

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Terrible customer service. They backed in their backhoe on a trailer then could not back it out. They caused extensive damage to several parts of the driveway and ruined the landscaping bordering said driveway. They dropped sludge and left it for the owner to clean up as well. No apology, not a single word was said and they drove off. I called several times as I was the one who contracted them and they refused to call and speak to me. Instead they called the owner who did not contract them. The cost was almost twice what I was "quoted" on the phone.

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What started out as a simple septic tank drain turned into a two day project. George and Allen did then job with quality despite the fact that their boss was more concerned about the quantity of jobs they were getting done. Several times I overheard their boss calling to ask when they were going to finish the job and move on to the next one. For this reason, I have to give 4 stars.

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Eric and Andy came out on time, worked on a serious septic issue and did a great job getting our plumbing system back working. They explained what needed to be done and did it while being courteous and hard working.

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