You can renew your home, refresh your carpet, and upholstery with Fiber Care of Atlanta, satisfaction guaranteed! Fiber Care of Atlanta is owned and operated by Brian Kirby. With more than two decades of experience cleaning in the Atlanta area, you are guaranteed a great cleaning by professional technicians. There are no added charges, what we say is what you pay! Quotes are available by phone and/or onsite inspection, with weekend and evening appointments available.
Carpet, area rug.. and upholstery cleaning: If you think your carpet has passed the point of no return because of dirt, discoloration or damage, think again. Dirt and stains are no match for Fiber Care's high heat truck-mount steam cleaning and its range of environmentally safe cleaning agents. Their techniques are endorsed by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the international organization that sets the industry standards for cleaning and restoration. By adhering to strict principles, your carpet, rugs and upholstery get the best treatment. Beyond looking good, this service also leads to a generally cleaner home and enhanced air quality. Fiber Care also offers a special carpet protector product (made with Teflon technology) and deodorization treatments.
Carpet repair: Replacing the carpet in your home is expensive and disruptive to your daily routine. Fiber Care's repair services could be the ticket to refreshing your carpeting. With the help of these experts, damaged from burns or water, snags, tears, waves or buckles will disappear! Fiber Care's re-stretching and seam repair can help if your carpet was installed incorrectly and now shows any misalignment. It can also prevent further damage and wear.
Hard-surface flooring and grout cleaning: If you have ceramic tile, travertine, granite, marble or slate, traditional cleaning methods may not have been successful. Dirt gets trapped in the pores of the tile and grout, making it almost impossible to remove yourself. Fiber Care can blast away those contaminants and also apply a sealer that protects against mildew and staining for up to 2 years.
Around-the-clock water-damage emergency service: Nothing kills carpeting, wood floors and furniture like water from flooding or leaks. If you have a water-damage emergency, Fiber Care of Atlanta can help, any time of the day or night. Acting quickly can save your flooring and also help protect the structure itself from additional damage. If you experience water damage, call Fiber Care immediately.
Your home is your most valuable investment. At Fiber Care of Atlanta, we recognize this and promise you the highest standard of cleaning and preservation for your carpets and upholstery. We are so certain you?ll be pleased with our service that we offer a 100% money-back guarantee on our work. Call us today!
Fiber Care is licensed by Cobb County and we carry a commercial liability insurance policy. The owner's name is Brian Kirby. Fiber Care is a certified firm with IICRC which is our trade organization. Brian has over 30 years in the cleaning business. Brian is currently certified by the IICRC in Carpet Cleaning, Upholstery and Fabric Cleaning, Water Damage Restoration, Carpet Repair & Reinstallation.
* 24-Hour Service Available
[PDF] Test Your Carpet I.Q.
We use all environmentally safe cleaning agents. All of our green products are safe for pets and children. We leave your carpet clean and residue free reducing the opportunity of wick back problems. The carpet will dry fast and soft to the touch. We use all the cleaning principles endorced by the IICRC.
We recently had Fiber Care come out to stretch the carpet in the living/dining room (about 520 sq. ft.) At first, we were a little shocked at the cost but it was worth every penny. Brian provided a... written detailed estimate, which I appreciated as so many other companies don't, that included stretching and cleaning the carpet. The job was scheduled within a week, and I was called the day of to confirm the appointment. When they realized they would be a little late, again, they called to let me know. Mario knows carpet and did an excellent job. He moved all of the furniture and put it all back in its proper place, not close, but exactly where it was before. He is a hard worker, friendly, and professional. Our 10 year old carpet looks brand new! I highly recommend Fiber Care, and they will be our first call for future carpet or flooring needs. Thank you for a job well done!VIEW MORE »VIEW LESS »
Brian was a delight to work with. Punctual, knowledgeable and took the time to really get our berber carpets clean. Best of all he was exceedingly flexible in regards to the best way leverage our... limited budget. He also did a carpet repair that is virtually impossible to detect, and for those with berber carpets, you know how difficult that can be!VIEW MORE »VIEW LESS »
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The technician, Mario, arrived on the dot of the appointed time, protected all surfaces (corners, hardwood floors), and cleaned and deodorized the traffic areas of 3 bedrooms. The carpets look like new!
Lynn, Thank you for taking the time to post for us. Mario is a great guy with a work ethic that is very refreshing!! In this day and time it is certainly a challenge to hire and employ someone who is not scared of working. I am very proud of him and his desire to always put our clients first. Please call us again as the need arises. Brian
I posted the review titled "Beware the bouncing prices". In response to that post, the owner posted a query as to why I didn't call and discuss my concerns. I DID. The woman who answers the phone (Carol?) was quite offended that I suggested that an adjustment for the carpet that hadn't been cleaned. The owner finally did return my call, almost a week later. By then, I felt that my business wasn't valued so I just let it drop. Sorry, but I stand by my post. My first experience with your company was wonderful, the next two experiences -- a disappointment.
This must be a another competitor. A customer would have called me as a listed my cell phone number on my response to their first post. Carol is not just an employee, she is family. Therefore she takes her responsibilities very serious! I keep notes on any complains and to date I have not spoke to any clients saying we charged them for a rug that we did not clean. If we get a client that is unhappy with our services....which is very very rare, I always call the client and resolve whatever issues there may be. We are human and we do make mistakes...We always make every effort to resolve the problem! So please if this is a client once again I would appreciate a call at 404-406-4806 and allow me the opportunity to resolve the problem.
These are really nice people and I must say the first time they cleaned my carpets, they looked like new. I was thrilled. The second time was okay, but it was clear the same care hadn't gone into the job as areas that had come clean a few months earlier now showed distinct remaining dinginess . On this visit, I was charged for throw rug that they didn't clean, and when I called to ask for an adjustment, the woman got very defensive. So I ate the difference. The third time, the price jumped from $260 to $360 for the same job, within just a few months. They're good at what they do, but I can't get past feeling like they just make up the price depending on whether your house looks like you can afford to pay up or not.
I am wondering why this client did not call our office and mention that they felt like they were over charged or that the cleaning was not as good as what we have done for them in the past. Our prices have not changed in 3 years. I personally guarantee all of our services to our client's 100% satisfaction. Always have had this guarantee and always will! If someone does not tell us that they are unhappy for any reason, then they dont give us the opportunity to resolve the problem. I would encourage this client to call me on my cell phone at 404-406-4806 and discuss their concerns. As always i will go above and beyond to make sure that they are happy. I could never have built this business on anything less than a happy and extremely satisfied customer base. Read thru all of reviews and you can see that our clients voice very clearly that if want the BEST carpet cleaning company....Call Fiber Care!! Super deep cleaning from certified technicians trained to professionally clean all your fine textiles.
I liked the service done by Mario and Brian and they provide an amazing warranty on their work. I am planning to use them definitely next time. Thanks
Got out stains I thought were permanent. I have used several cleaners in the Woodstock area and none have come close. The previous cleaning the guy was racing to get done, they took the time to do it right. Will continue to use and recommend their service. I am pretty darn picky, and I have no hesitation to recommend them to anyone.
I called @ 5pm and needed my carpet cleaned the next day and Fiber Care was happy to oblige! They got the spots out and the carpet was dry within a few hours! They were knowledgeable and helpful!
From the owner Carol to the technician Mario who cleaned our carpets, they made sure we were happy from start to finish. The cleaning was spectacular. We had alot of pee spots from 3 little dogs. No longer and any odor from the pet urine is completely gone. Mario was our technician and he was GREAT! His entire objective was giving us the best job possible. They understood we were on a budget and worked with us, but DID NOT compromise the quality of work. There are many carpet cleaning companies out there but these guys are the real deal! Thanks Carol and Mario!
We hired Fiber Care to clean a lightly soiled carpet. After their first visit, our carpet was left with huge ugly stains in several places. They came back, removed some of those stains and left others. As time goes on, more and more stains that were not on the carpet to begin with are showing up. I would absolutely NOT recommend this company.
Fiber Care always provides all our clients with a 100% satisfaction guarantee. We would encourage this customer to call us and give us the opportunity to resolve the problem. We strive to always provide the very best cleaning and value for each of our clients! Its very difficult to resolve a problem if the customer will not call us and tell us that they are dissatisfied.Please call Brian directly at 404-406-4806.
Brian came in on a Saturday and did almost the entire house in 3 hours. He did an excellent job while explaining the process and giving us little tips along the way. I would recommend Fiber Care and already have to a couple friends. Thank you!!
I have used this company for years now and they always do a Fantastic job. I have pets and my carpet looks like new when they are finished, also they always go above and beyond and do extras for their customers which is rare these days. I always ask for Mario, he is wonderful but they all are!! I cant say enough good about them, they are a trust worthy, very professional company! Give them a try you WON"T be disappointed:))
We have older carpet and 5 large dogs and I thought they could clean it up a bit, but they exceeded my expectations!! Carpet looks and smells wonderful! Mario called to advise his arrival and was right on time. He was professional courteous and worked so hard to make sure everything was just right. Thank you Fiber Care. Consider us regular customers going forward.!! Appreciated the 20% off coupon too!!!
Cleaner arrived on time, accurately estimated how long he would need, was courteous and professional. I've not had a problem, to date, with Fiber Care. Hence why I refer to friends and am a repeat customer!
I had my carpets stretched by Fiber Care. I had numerous ripples and bulges in my carpet and they smoothed them right out and made the carpet look great. The estimate was fair and was the same as the final price. No surprises. Very professional, prompt and great work. Highly recommended.
Thank you for your most kind review! I know without a doubt that you are glad that you can put away your surf board as the waves in your carpet have gone out to sea permanently! Now the carpet looks as it should and boy does it fell great when you walk over it! Most carpet cleaners that do re-stretching will not use full room power stretchers. They use a knee kicker or a mini re-stretcher and these tools are not able to pull the carpet enough to solve the problem for good. The full room stretcher is the only way to properly pull the carpet and get it tight enough so it will never buckle up again. Thanks again for posting a review and we look forward to cleaning your carpet and maintaining it every year with the hope that you will get many years of use out of it. May the new year bring you much prosperity and many blessings! Thanks Brian Fiber Care of Atlanta
I am curious when the other reviewers posted... was it immeadiately after getting their carpet cleaned? If so then I would say they were accurate. We thought Brian and Mario were great guys and did a great job. Three weeks later...everything looks the way it did before. All the old stains are back and we feel like we are out over $800. We could have went with the cheap guys and gotten the same result, but the reviews on here made it seem worth the money. You get what you pay for, right? Not so here... *Note: We did ask them to come back and fix some stains- they sprayed it with a bottle, blotted with towels and left. The stains are back. Great Guys, Not So Great Quality. **NOTE: Brain called me about the review and has asked to come back and reclean/work on the stains. I will post after but I appreciate the customer service.
Fiber Care has always guaranteed 100% customer satisfaction! I would encourage this customer to call us and schedule a anaylsis of the spots that are returning after the cleaning. Generally speaking the spots that always give us trouble are pet urine stains that remained in the carpet for an extended period of time and this allowed the contamination to soak into the carpet pad. In these situations we can flood clean these areas or real severe pad contamination, simply replace the pad and clean and treat the carpet backing. We strive to provide the highest level of quality cleaning and customer service in the industry. I would strongly encourage this client to call us and schedule an appointment for us to evaluate and test for pad problems. Carpet cleaning cleans only the surface of the carpet fibers and if the issue lurks deep in the carpet backing or pad then normal cleaning will never solve the problem. Fiber Care can remove the pad and replace it and that will solve the returning stains problem. By the way, when we reservice, we dont blot up spots with paper towels. Since we have not received any call from this client regarding this issue, I'm wondering why this review was posted without giving Fiber Care a chance to correct or at least access the complaint. Thanks Brian - Fiber Care office # 770-924-2440
Cheap to do. They cleaned everything perfect and let me stay at home while it was done. Just average in some areas though. OMG
I am really puzzled as to which one of my clients this could be. This review is so vague, I am not sure I understand what the client's complaint is? We Guarantee customer satisfaction! Please call us and allow us the opportunity to discuss the job and retreat or reclean the areas in question. Thank you! Brian Fiber Care 770-924-2440
Mario was on time, friendly, and did a great job. I will use them again and refer them to others. I am glad I used them.
Thank you for choosing Fiber Care! We always try hard to achieve the highest level of client satisfaction! Mario is the best technician that I have ever had the pleasure of working with. He really loves his job and is very conscientious when it comes to doing a job right! Fiber Care is very fortunate to have on board such a fantastic individual! We look forward to working for you again in the near future. I also appreciate you taking the time to post a review for us. Happy New Year! Brian - Fiber Care 770-924-2440