zerorez began a little over 7 years ago. Our mission statement is 3 fold: Unparalleled service, revolutionary cleaning technology, and always do the right thing for our clients.
zerorez is a pioneer in the cleaning industry. While many companies tout that they have green cleaning, no residue, or superior cleaning systems, few offer proof.
Generic cleaning systems use solvents or detergents to clean your carpets. These chemicals often times get left behind in the carpet and.. cause re-soiling or premature aging. You may not notice this immediately, but you will see it over time.
zerorez has patented cleaning technology that has been given the highest rating by the carpet and rug institute. We engineer a water, Empowered Water, that will clean like soap, kill germs and bacteria, yet it is safe enough to drink. Our Empowered Water is a breakthrough science in the carpet cleaning industry and is exclusive to zerorez.
The discount cleaners will offer you incredible deals, but you get what you pay for. All of our employees are top notch and yes, they are our employees not subcontractors. Our employees are uniformed and have clean backgrounds. Our vans are truck mounted with state of the art technology. We do not use portable equipment.
The end benefit is a home or office that is healthier, cleaner, and zero residue left behind. No one can clean like zerorez.
*1st Runner Up BBB Service Award *Platinum Cleaning Rating *Super Service Award *Consumer's Choice Award
* By Appointment Only
* 24-Hour Service Available
EPA approved cleaning solution - Empowered Water
Imagine, if you will, a plate of hot and ready-to-eat spaghetti and meatballs with four ounces of tomato sauce landing on a carpet. The first thing to do is call Zerorez and I mean immediately. The... results surprised me and did so very pleasantly. The technician, Lamont, was at our home on time, explained everything and went to work. A three-day stain was gone. He knew exactly what to do; I like it when people know their job. Questions were answered and I learned what to do the next time (?) it happens. I generally don't comment except for excellent work and this was an example. As rare as this is, Zerorez actually delivers what it says it can deliver.VIEW MORE »VIEW LESS »
Zerorez is awesome company, the staff is very professional, my carpet was so dirty and had stains, they came in and cleaned my carpet it looks new!!! The young man that who cleaned my carpet was very... professional!! I would recommend Zerorez to my family and friends!!! Thanks Zerorez for doing an awesome job!!VIEW MORE »VIEW LESS »
The best carpet cleaning I've ever had. My technician Kenny explained the process in detail and made sure I was satisfied with the final product. I will be calling Zerorez agin for future cleaning jobs.
Imagine, if you will, a plate of hot and ready-to-eat spaghetti and meatballs with four ounces of tomato sauce landing on a carpet. The first thing to do is call Zerorez and I mean immediately. The results surprised me and did so very pleasantly. The technician, Lamont, was at our home on time, explained everything and went to work. A three-day stain was gone. He knew exactly what to do; I like it when people know their job. Questions were answered and I learned what to do the next time (?) it happens. I generally don't comment except for excellent work and this was an example. As rare as this is, Zerorez actually delivers what it says it can deliver.
Zerorez is awesome company, the staff is very professional, my carpet was so dirty and had stains, they came in and cleaned my carpet it looks new!!! The young man that who cleaned my carpet was very professional!! I would recommend Zerorez to my family and friends!!! Thanks Zerorez for doing an awesome job!!
I've used Zerorez before and was very happy with the results and thought the technician was polite and professional. I had them come back out for a routine carpet cleaning and was very unsatisfied. The technician was rude, argumentative, and combative. He tried to upcharge me which I then asked for an itemization and did the math myself to discover a $40 difference. I guess he didn't like that. There was an area that I asked him to go back over and he refused. Yes, I signed a waiver declining pet treatment since that was not a pet stain (no urine or feces stains at all in fact) so they use that to cover themselves on any complaints. When I spoke with the service manager he pointed that out many times that I signed a waiver. I understand that they are not miracle workers but they supposedly have a 30 day guarantee and just use this waiver against any and all complaints since I declined the $90 pet stain treatment when I had NO pet urine or feces stains to begin with. Upon speaking with the service manager I said that I understand I signed a waiver but as a repeat customer would it really be that difficult to come redo one room and he refused. I'm very disappointed because as you can see with all the 5 star reviews this is thought of as a great company but my experience is that they do not stand by their work. They do, however, stand by their rude, lousy employees. I will not use Zerorez again and I will discontinue referring them to friends, family, and neighbors.
my carpet looking exactly as it did prior to getting in cleaned. when i contacted them they stated they had a 30 day satisfaction guarantee , but when i called the manager was rude and the guy they sent back to clean it was even ruder. they stated it had to be a issue of the carpet being stained and this was indeed not the case. i live alone and had a function at my home and called them within days after. the treatment they use does not clean at all and it was the worst customer service i have ever encountered.
I have had my carpets cleaned in the past but this gave me hope for my carpet lasting longer. They look really great for 7 year old carpet.
Great job Zerorez! Doug Castleberry did a grat job cleaning our carpets. He explained everything step by step. Gave us great tips on maintenance of our carpet. Will call and ask for him next time! He did an excellent job!!
Totally not what was promised or described! DO NOT USE for wood floor cleaning! HORRIBLE!!!!!!!!!!!
Thank you for your review and a scope of your unfortunate situation. We do strive to provide the best service possible within every home. With your situation we did try and recommend that from a cost standpoint it would be cheaper to do it yourself, but if you wish we would be more than happy to continue to do the cleaning. You had elected not to proceed with the cleaning. I'm terribly sorry that we were not able to meet your expectations and apologize for the time that was taken from your day. Thanks for your response and hope you have a wonderful holiday.
Customer service team
We had an excellent person who cleaned our carpets. Her name is krystal walker, she was very friendly and very helpful.
I had all of our carpets cleaned and some chairs. They worked steady the whole time and the results were great!
Had the carpets cleaned in my new house. They weren't horribly dirty or soiled, but after zerorez service, they look brand new, and the carpet is 17 years old. I'm amazed. I marked Value at 4 stars only because the price is about the same as other cleaners, but not less. And they were at the house for about an hour (1140 s.f.). I appreciate the quick cleaning.
I contacted Zerorez after red wine was spilled on a white chair. They cautioned me the stains may not come out based on the fabric content, but that the technician would test before proceeding and I would not be charged if it could not be cleaned. When Anthony J, the technician arrived, he tested the fabric and was concerned it could not be thoroughly cleaned. I insisted he continue and was very pleased with the results! I would highly recommend this company based on their expertise and professionalism. I will also request Anthony on future services - what an asset to this company!
Very satisfied. The service was beyond my expectation. The staff was very professional and took his time cleaning my carpets. I will definitely utilize zero Rez service again.
If you need your carpets or tile floors cleaned I highly recommend Zerorez. This is the second time I have used them and both times I have been extremely happy with the service. I just had all of my carpets cleaned and the fact that they do not use chemicals is very important to me. I have four children and two dogs so we have a lot of traffic in and out of our house. The carpets look practically brand new and some of our carpets are over 10 years old. Reggie came this week to clean the carpets and he did an amazing job. He was very knowledgeable and professional. My dogs loved him which says a lot! Two years ago they came and cleaned my carpet and the tile. The grout came as clean as the day they were installed. You won't be disappointed.
Very pleased. Very professional. Great job! Arrived on time and removed all spots. Smells great! Looks great!
Professional service, clean carpets and they answered all of my inquisitive daughter's questions! They called as promised, came in and answered all my questions, provided excellent service, explained invoice, which was what was quoted, and did an all over excellent job. Would definitely recommend.