Aaron Plumbing, Heating and Air

Aaron Plumbing, Heating and Air Plumbers & Sewer Repair
869 Pickens Industrial Drive , Suite 4 
Marietta, GA 30062
Phone: (770) 872-0451
Email: Email this business
Website: www.chooseaaronplumbing.com
Aaron Plumbing, Heating and Air Aaron Plumbing, Heating and Air : Plumbers & Sewer Repair, Marietta, GA



Review
Reviews: 14

Posted on 2/12/2013

Made it right in the end
Update: I got a call back immediately after this post. They made it clear they value customer serice and I appreciate that. They worked with me to rectify the situation. Mistakes will always be made in life and I repect anyone that takes the time to make it right.

Original Post: If you have a complex job that requires parts to be ordered; be wary. I had a faucet in need of repair. During the repair process I was assured it would be repairable. It took over 30+ phone calls to the plumber and management to even find out what was happening with the progress of my repair, specifically the part that was supposed to be ordered. I quickly found out that they had given up on finding my part & didn't tell me. I was in to the repair $500, not to mention roughly 2 days that I had to take off work, and the job stretched on forever. Ultimately management said they would try to make it right, but the only answer they gave me was they'd be happy to help me re-plumb the bathroom for more money. I was super disappointed in the unprofessional way they handled the job. I understand things happen, but in this case I had to spend a gross amount of time for something that should have been simple. ďI can or canít repair it.Ē Thatís all I was looking for. In the end they provided little to no help in finding a resolution.
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Aaron Plumbing, Heating and Air replied on 02-13-2013
Dear Customer, Thank you very much for sharing your feedback and concerns with our team. As our operations manager discussed with you, all of our work comes with a 100% satisfaction guarantee. We have mailed a full refund to your address and apologize for the inconvenience you experienced in working with our team. Additionally, we have addressed the issue with our technicians and office staff to be sure that such issues do not reoccur. Again, thank you very much for your feedback, as we highly value our customers' satisfaction and appreciate the opportunity to improve our service to our customers. Thank you! -Aaron Adams, Manager


More Reviews
Reviews: 3

Posted on 3/7/2014

Leaking Refrigerator Water Line
Malcolm arrived on time, did a thorough review of the situation, recommended various solutions and solved the problem. Exceeded my expectations.
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Reviews: 3

Posted on 2/13/2014

Highly Professional - Will Hire Again
We recently purchased a new washer and dryer. After the washer was installed, we found we had a clogged laundry stand pipe. Having never hired a plumber in the 25 years at this house, we had no knowledge of who was out there so we went to Kudzu and found Aaron Plumbing with exceptional reviews. Called on Monday morning just before major snow storm for Tuesday appointment. Had to postpone which was okay, but Blaine showed up early. Price estimate was upfront for work (unclog laundry pipe). I also asked for estimate to replace supply valves and drain box. Again, price was upfront and work was great. Everything working great now. Thanks, Blaine. We'll be calling you later this year to replace all of the supply valves in our 41 year old home. Don't hesitate to call Aaron Plumbing!
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Reviews: 1

Posted on 11/6/2013

Professional!!
I would highly suggest using Aaron Plumbing. My technician, Mike Jones, was very professional, timely and an expert in his field!! The best plumbing company I've ever used. I will only use Aaron Plumbing moving forward!
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Reviews: 4

Posted on 11/2/2013

Fantastic
Walked me through everything and even showed me how to fix it. Very nice people who worked with me on my last minute reschedule. Fair priced.
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Reviews: 1

Posted on 9/12/2013

I found my plumber!
In the past I have had some disappointing visits from plumbers in Atlanta. And I have paid a lot of money when I haven't even been sure it was necessary. We called Aaron's Plumbing on Sunday afternoon after we found water around our crawl-space water heater and our sump pump was gushing some water out. My husband was leaving town and we were in a panic. Aaron's sent Chris G out on Monday. He was prompt, friendly, totally didn't make me feel like a dope when in fact the water heater checked out fine and he found no other source of water and determined that the use of our garden soaker hose appears to have been putting water into the crawl-space and the sump pump did its job. The best part was that Chris G did not charge me a penny for the service call. He was here about a half hour. All he asked is that I consider them in the future with plumbing needs. You can bet we will! Thanks Chris G and Aaron's!
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