Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com » View Website »

11075 Highway 92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Cleaning Types

  • Duct, Hood & Vent

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Thanks, 6/25/2015

We have been using Reliable for a few years now and I just wanted to say thanks. My service tech, Lawrence just left and what a nice guy! He represents your company very well!


Reliable Heating....Very Reliable!!, 6/24/2015

I made an appt. to have my AC serviced a week ago, the appt. was scheduled for yesterday. When it became 5 pm and no service, I thought I was stood up. At 7 pm, the truck pulled in and the... technician was apologetic that it was so late. He gave the outside/inside the much needed attention that was required, very professional & courteous. Explained everything in lay-mans terms and service was under $80. Reliable Heating and Air..you now have a customer for life!!! Heidi Smyrna GA

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Videos & Photos

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Video (2 videos)

  • 2 2

  • 2 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager


Dan and Daniel Jape

Linked Review

FemaleHomeowner

Reviews: 1

Heating & Air (Furnace & A/C Install)

Female Homeowners Reliable Heating & Air is the company you should choose. The service I received was outstanding. I was in the market for a heating and cooling system. I scheduled 4 estimates and I chose Reliable because out of the 4 they were the only company that left a detailed proposal and catalogs with information about each unit. Plus their sales person was courteous, professional and knowledgeable. I was able to contact the Reliable Sales Person on his mobile phone and each time I called him he was pleasant and patient. He also called me after the install to see how it went and to make sure that everything was working properly. The installers were just as courteous and knowledgeable. Plus the installation was flawless. I donít know the ins and outs of heating and cooling systems, but I do know what looks good. The units were definitely new and the aesthetics of the completed job were impeccable. Everything looked sealed and secure. Plus they didnít leave any trash in my yard or in my attic. The installers were patient and went over each aspect of the job thoroughly. They even took the time to show me how to use my new thermostats. The entire experience with Reliable Heating & Air was seamless. They made something that would have been difficult for a lay person and enjoyable experience. I look forward to using their plumbing and electrical services in the near future.

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More Reviews

rhondave

Reviews: 2

"Un"reliable

We purchased a system a couple of years ago.The service has been lousy. They never come out to do the twice annual services. We had had installation problems.I totally regret my decision to have chosen this company for my HVAC needs.Their real name should be UNRELIABLE!

Reliable Heating Air Plumbing & Electric replied on 06-30-2015

Please contact me and let me know what your needs are and we will fix any issues you have. I apologize our service is not what you expected. We call and email many customers early in the year and try and set routine service appointments and many times, do not here from customers until it is over 90 degrees. We try our best to make sure everyone is happy, even those of our customers that insult us and call us names. I stand behind everything we do and can only make it right if I know what the problem is. Please call me or Mark Wall, customer service manager and let us know what is needed. Thank you for your feedback, Dan Jape, 404 626-2344 cell

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6161218

Reviews: 2

Worst Company in the State

Run from these scam artists. They promise the world and deliver nothing. 15+ K dollars for new systems that are going out one by one in less then a year. Left on hold 30 minutes and told it may be days before they can get out and if you use another company for an emergency it voids your warranty. Dufus 1 and dufus 2 should stop making commercials and do decent work and stop ripping people off. I am planning to sue them.

Reliable Heating Air Plumbing & Electric replied on 06-30-2015

I apologize you experienced problems with your systems. The last year and a half have been trying in the air conditioning business. We are normally very busy in the summer with problems, but starting in late 2013, all air conditioner manufacturers starting experiencing problems with oil that is installed in all air conditioners, regardless of brand. This oil is intended to stop rust inside an air conditioner compressor but it had the unintended effect of causing a component to stick open bringing less than perfect cooling. Since we work an all brands and types of air conditioners, this sticking valve has reeked havoc on our schedule. The industry did not realize what was causing these issues until late 2014. At Reliable, we have performed over 18,000 service calls during this time period in an effort to fix all these sticking valves. This oil is no longer used in air conditioners, but we are still feeling the effect of this as we unstick or replace all these valves. This problem is shared by all manufacturers of air conditioners as they all shared this oil with rust inhibitor. This problem has caused long delays in providing service to our customers as we are staffed for our normal work load and normally experience with less than one half of one percent of all new air conditioners. The valves were sticking on 10% of all new air conditioners resulting in a huge work load for us and all air conditioning companies. If you will call Mark Wall and give him your information, he will be glad to make sure you are repaired as quickly as possible and not make to wait any longer. We offer temp cooling or will pay for any of our customers to stay at a hotel if we can't get to their home quickly. Dan Jape

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Mcole200

Reviews: 1

Thanks

We have been using Reliable for a few years now and I just wanted to say thanks. My service tech, Lawrence just left and what a nice guy! He represents your company very well!

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AtlantaDotNet

Reviews: 3

Terrible Service

I bought a new A/C system from Reliable just 2 years ago. I have paid extra for them to check it each year since. That was supposed to give me even better service should I need it. Well it ain't working after 2 years, and there is NO service at all. Seems that they would rather taking paying customers than those that have a warranty! They told me when I bought it that I'd have this great 10 year warranty, and lifetime if I kept paying for the extra yearly checkup - but what good is that if they won't come help you when you need it. They told me they have 24-hour service, but now they say that means someone is always answering the phone, not actually working for you. They told me they had weekend and night service, but apparently I'm not an emergency since I bought 2 systems from them and 1 is still working. I really get that others are worse off, so I've tried to be patient, but so far I have ZERO from them after a week! They said they would get to me within 72 hours, or I could have an appt for a week later - I said the 72 hour sounded best, but its been far longer now, more than twice that, and nothing. Do NOT believe them when they talk about service - you will get none. I could easily pay to get anyone else to help, but then my warranty would be invalidated - no one wants to help you when its just a warranty since they won't be getting any more money!

Reliable Heating Air Plumbing & Electric replied on 06-30-2015

Please accept our apologies for the time it has taken to get a technician to your home. We are experiencing an longer than normal wait time due to a problem the entire air conditioning community is having with product recalls and sticking TXV valves. We are working very hard to service customers who are experiencing problems and we do not put our warranty customers behind other calls. We take this long wait time very personally and will gladly have temp cooling deliver and installed in your home while you are not cooling. If you prefer, we will pay for your to stay in a hotel while the repair is completed. We strive to make all our customers happy regardless if it is warranty or not. Dan Jape. Owner

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wabashtex

Reviews: 1

The Name Needs an "Un" At The Start

We called on Tuesday morning as our air conditioning had failed. We were told that Reliable was too busy to service us and were put on a waiting list. In previous service calls, we have never been told that. We indicated that the best time for our schedule would be Thursday or Friday if it could not be sooner. There was no communication from Reliable at all. On Thursday evening, my wife called to check when we would be scheduled for an appointment. She was told we could have gotten a Tuesday appointment (which was never indicated when we called on Tuesday) but that Reliable was still too busy to give us an appointment. We are still on a standby list with no idea when we may get to see a technician. Does this make me ever want to use Reliable? No, because I could be on the list forever. Not giving an idea of an appointment is a sign of a poorly managed company and operation. UnReliable has lost a customer that has spent $XXXX with them in the past.

Reliable Heating Air Plumbing & Electric replied on 06-30-2015

Normally the heat comes on in stages and gives us a chance to service all our customers, but this year it hit us hard all at once. Starting a week ago, we experienced high call volume and decided to go to an emergency standby list that allowed us to serve as many customers as possible by cutting down on travel times. Our goal is to get to you as quickly as possible by creating an emergency standby; this enables our technicians to run more calls by dispatching in close proximity. Please accept our apologies for the time it is taking to get a technician to your home. We don't want you just waiting around though. Once we have assigned you to the technician, he can call you and meet you at your home at your availability. I will be happy to update you on the status of your call today, call me directly at (770)817-3745. Mark Wall

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hweber

Reviews: 1

Reliable Heating....Very Reliable!!

I made an appt. to have my AC serviced a week ago, the appt. was scheduled for yesterday. When it became 5 pm and no service, I thought I was stood up. At 7 pm, the truck pulled in and the technician was apologetic that it was so late. He gave the outside/inside the much needed attention that was required, very professional & courteous. Explained everything in lay-mans terms and service was under $80. Reliable Heating and Air..you now have a customer for life!!! Heidi Smyrna GA

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willburn

Reviews: 1

Worst in Town

One of the worst companies I have ever worked with. The customer service and management are awful. They damaged two floors of our house with their (admitted) negligence and then took three months of dragging feet to repair the damages. After this our air conditioning went out and they said "there is no promise anyone will be out to fix the issue'. This is despite having a ten year contract and being up to date on our 'maintenance contract'. Atlanta Air Care has far better reviews and I am sure quite better customer service. Do yourself a favor and go somewhere else for service.

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jusavw

Reviews: 2

Perfect in Every Way!

97 degree heat, I had no air. Reliable had me covered with a great system, great price, and FANTASTIC service. Beau Manley and assistant did a FANTASTIC job of getting me up to code and installing new units after my 28 year old unit died! I am now cool and owe it all to the great service of Reliable Htg and Air!

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Grandaddy

Reviews: 1

Reliable, Hard to Beat

My elderly father recently needed a replacement a/c unit at his house. Techs Chuck Kiser and Johnny Jones worked tirelessly in the heat to get the job done. They did a great job. They were friendly and easy to work with. Chuck explained the necessary information we needed to know. The price was good as well. Thanks, guys, it sure made things cooler for us.

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50Sunshine

Reviews: 1

Love Reliable

Fantastic friendly service. My tech Lawrence Overstreet was knowledgeable and did a great service job. Thank you Lawerence

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RALAtlanta

Reviews: 4

Finally Have A/C Again

Thank you Scott, Pete, and Mike for a great job, great price, great service, and fast response after being without A/C for a week and being ignored by our long term provider. We'll be calling you from now on.

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JonquilCity

Reviews: 1

Super employees who are truly "Reliable"

We recently undertook a complete exterior renovation and during the midst of it, our upstairs AC stopped working after 17 years. This discovery was late in the afternoon. We have been long term Reliable Heating and AC customers so we called and asked for Mick Inzer in Sales. Mick came out the next morning at 8:30 AM. Meanwhile, Denise, who answered our call, realized we would need immediate means of cooling our upstairs where all four bedrooms are located. She had two window units sent out immediately to help cool the upstairs. Mick's suggestions of increasing the duct work size in the attic finally has solved the cooling issues in our front rooms that have always stayed warm. Since our home is 17 years old, we decided that our furnace was in need of replacement so Mick helped us make that choice. Every employee was helpful, kind, and efficient in doing their jobs. Thank you Reliable Heating and AC!

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nolankbarnes32

Reviews: 1

Fast & Courteous

Would like to thank Reliable for sending out Thomas Spires to address a leaking water pressure regulator housing. As the title of the review indicates, Thomas was very fast, courteous, and professional. He also provided valuable insight regarding access panel options that I can install/have installed in the basement ceiling sheetrock in the event I have other plumbing issues/needs in the future. He performed the highest quality of work & it is greatly appreciated.

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onelhuber

Reviews: 2

Professional & Efficient

The installers, Oniel and Roberto, were very professional and courteous. They explained everything and demonstrated what they were doing. They were very neat and clean - no mess left behind - actually cleaner than when they arrived!

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rockyt

Reviews: 2

Reliable Heating and Air

Reliable's Lee Cook came out and gave me a very good price for replacing my 2 AC units and even had it installed the same day. Jamall and Torri were very efficient and professional installers working in a 105 degree attic. I couldn't be more pleased.Great job guys!

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Videos

Photos

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Dan and Daniel Jape