EMC Security has been serving customers in the Atlanta area since 1998. EMC Security is owned by the electric cooperative companies of Jackson EMC, Walton EMC and GreyStone Power, all member-owned companies with a 75 year history of superb customer service. EMC Security has never required our customers to sign a contract for any of our services, including monitoring. We prefer to have to earn our customer's business every day. Our monitoring rate of $16.95 per month has not changed for 10.. Years! We monitor locally and EMC Security serves its customers from a 20,000 S/F design center and state of the art monitoring center located in Suwanee, GA. At this location, you can see the systems offered, and have an opportunity to test-drive any new system for your home or business. We offer residential and commercial systems for any size home or business, and we can help you with your home entertainment needs as well.VIEW MORE »VIEW LESS »
Partners with Jackson Electric Membership Corporation, Walton Electric Membership Corporation, & GreyStone Power Corporation.
EMC Security is owned in equal parts by the electric utility companies of Jackson EMC, Walton EMC, & GreyStone Power. The companies have each provided almost 70 years of service to Georgia residents. A goal of EMC Security to continue the tradition of providing the best customer service possible.
* 24-Hour Service Available
We have had EMC Security for about a year now without any problems or concerns. Their response to any alert is rapid. Gives us great peace of mind being able to monitor our system on our phones... while we are away.VIEW MORE »VIEW LESS »
EMC Security Walks the walk when it comes to Customer service. We had an issue and they took care of everything no extra cost to us! They had a customer is right attitude and made us completely... satisfied! Best security system and monitoring in GA!VIEW MORE »VIEW LESS »
I got their service last year when I moved to Atlanta only to find out that when you move you need to pay to have the box taken out a whopping $75 per hour. They didnt know how long it could take. Same thing with moving into the new place to change the unit thats in there an use my equipment I paid almost $200 for. The rep says $75 an hour. I ended up up just taking it down myself. I have recommended this company to family and friends who are planning on getting their service but I am ready to tell them not to. How are you going to charge me $75 per hour and not know how long it will take to replace a panel and wall unit. So if it takes 3 hours because he/she is slow then i am down $225. Not only that, they cant or wont bill me. I have to pay for it on the spot. ADT did it free of charge as a courtesy to keep me as a customer back in FL. If the management wants to keep me as a customer, email me at email@example.com. I'll change the rating if you help me out as a loyal customer. I need an alarm at the new place and ready to look at alternatives.
Dan, thank you for calling me back and allowing us discuss this with you in detail. Although you have been a customer for only 6 months, hopefully you have seen the quality of our monitoring response and desire to deliver good value. As you know from our conversation, the 3 hours quoted for expected time included travel to your current home, removing the existing system, travel to your new home, re-installing, programming and testing the re-installed system. At our service rate of $75 per hour (among the lowest in the industry), that would be a total of $225. Your monitoring is $16.95 per month, and just like at the old home location, there is no contract required for service. You are correct, ADT will move your system for free, but you will be required to sign a new 3-year non-cancellable contract, and the monthly monitoring rate will be much higher than $16.95. If your account was in good standing at the time of cancellation, we have numerous payment options for the installation work. Thanks also for the referrals, you can take advantage of our referral credits to offset the installation cost, or to receive credit for future monitoring. Call me and I can clarify. Vince Raia, President, EMC Security 770-963-0305
We have had EMC Security for about a year now without any problems or concerns. Their response to any alert is rapid. Gives us great peace of mind being able to monitor our system on our phones while we are away.
EMC Security Walks the walk when it comes to Customer service. We had an issue and they took care of everything no extra cost to us! They had a customer is right attitude and made us completely satisfied! Best security system and monitoring in GA!
Thank you for reaching out to share your experience. We appreciate you and your business and will continue to work hard to protect your home.
We have been with EMC Security for almost 10 years! Their customer service is fantastic and their field associates are the best. The installer who came today to upgrade our system to wireless was amazing. Very knowledgeable and right on time for the appointment. If you are looking for a security company, look no further than EMC Security. Simply the Best!
Thank you, Brandy628. We are thankful for your 10 years of business. We appreciate you reaching out to share your experience and look forward to 10 more years of protecting your home. Thanks again for trusting us to protect your home.
I've been a customer for nearly 3 years. I've been happy with the service, the price, the response time and the technicians. I switched to wireless in January. It cost $200 for the communicator. I had some service issues for 6 months. A technician came on 7/8. He told me my system board was fried due to a storm in June. It was going to cost nearly $400 to upgrade the board and 3 keypads. Feeling frustrated, I vented on Kudzu on 7/18. I spent $200 to convert to wireless and paid for service for the last six months, but the system wasn't reliable. Now, I might spend an additional $400. James Collins at EMC replied to my posting. I called on 7/30 and we spoke. He understood my frustration and he wanted to make sure I was happy. He explained to me the situation and the probable causes of issues with the wireless service. He told me that I may not need to upgrade the system board and three keypads. That possibly, I would only need to replace the board. He wanted to send out another technician to check the wireless communicator and the system board. Chris arrived on 8/1. He inspected the system and replaced the board. I didn't need to upgrade board and keypads. It didn't cost $400. I followed up with James on 8/3. We spent 30 minutes on the phone reviewing my system. EMC doesn't take its customers for granted. They listen and do their best to make the customer happy. They can't make everyone happy, but they sure try,
Thank you, wumpum for taking the time to offer feedback on your experience. As one of the only companies in the security industry that provides service with no contract, it's very important to us to hear from customers on things we can do to improve the customer experience. We are eager to determine the specifics of the issues you've raised so we can help, but have been unable to locate the incidents using your Kudzu user name. When you have a few moments, please contact our operations manager, James Collins at 770-963-0305. Thank you again for your feedback and allowing us the opportunity to speak with you to bring it to resolution.
Our home was broken in to today. Even with 2 yard signs and stickers on all exterior doors they still used a crow bar to break in. They came in from the garage door going to our back yard. They did not get access into our house thank goodness. Our alam system saved us and our puppy from a horrible day. EMC security was quick to respond. Police were dispatched and a police report done. Thank you EMC Secuirty for your awesome service. We have had our system for 10 years now. I have upgraded to the wireless and video system that is being installed next week. So glad we invested in a security system many years ago!
Thank you for reaching out to share your experience. We work hard to earn your business everyday. Thanks again for trusting us to protect your home.
Have a wireless system. EMC calls us about every 90 days to test. Always works perfectly, thank God! In March, a grass fire got under the siding at the base of our chimney and ran into our attic while we were at work. EMC dispatched FD and called my wife. Both were there in 5 minutes. All animals out and house damaged but standing. Thanks EMC and GCFD! Glad we ditched Protection One. They would have probably just left us a voice mail and not dispatched FD. Like they did when our burglar alarm went off a few years back.
The technician was professional and did a very thorough job. Response time from alert center has been quick and friendly. Not my usual experience with service companies to my home. I highly recommend EMC Security for residential service.
EMC Security is very slow at responding when the alarm goes off. I have accidentally set off my alarm a few times and each time it has taken them almost two minutes to call me. If it were a real accident, anything could have happened by the time they finally decided to call. I have been a customer for over a year now, but I will be switching to a different monitoring service next month. It makes no sense having a security monitoring service that isn't prompt on emergency alarms.
JJackson, We are very concerned to hear that you are receiving anything less than immediate, professional response to any alarms from the EMC Security monitoring center. I, along with my central station management team, closely monitor customer alarm response times. EMC Security consistently outperforms published local and national alarm industry averages in every response category. Our average response times for the month of April-May was 11 (eleven) seconds. Clearly, this was not your experience, so I am concerned that there may be equipment issues or other factors that may be delaying your system reporting times to our central station. If you will contact me or my operations manager, James Collins, we will have someone thoroughly inspect your system, at no cost to you, and determine the problem and a solution. As you know, EMC Security customers are not required to sign a contract, so we must consistently perform to your satisfaction, or risk losing your business. I would certainly appreciate an opportunity to review your alarm response records and inspect your system. I am certain we can return your confidence in your decision to choose our company to protect your home. Vince Raia, President, EMC Security 770-963-0305
Technician that installed my system did an outstanding job. Courteous, professional, and thorough. Made sure I understood how to work my system and answered all questions.
I find the overall service of my security system very good...I don't really like the customer service you get when calling...I feel as though they did not try to accommodate me on two occasions...They can do better I would hope
deho50, Thanks for leaving your review of our company. Very pleased to hear you find the overall service from EMC Security is very good. You mentioned in your post that we could have done better in a recent call to our office. If you will call me directly I will do everything I can to assist you. We work hard to try to accommodate all of our customer's needs in a professional and courteous manner. If we missed the mark, for any reason, I would certainly like to hear from you so we can make it right. Vince Raia, President, EMC Security 770-963-0305
My husband and I moved to GA from SC. We had a different security service in SC. We were so happy to find EMC. The rep. was professional, thorough and efficient in installing the system and explaining how to maximize efficiency and protection. The rates are lower than SC. A wonderful service.
Sam came out today and isolated the AT&T phone issue that was interferring with the security system and corrected it. He and every Jackson employee I've delt with have been excellent!
From beginning to end the process of purchasing and installing the security system was very easy. No pressure sales. And an easy to understand system. We highly recommend EMC Security to anyone looking for a security system.
What a breath of fresh air! I truly recommend EMC for their great prices and wonder service! THANKS!
Been putting off switching providers after original contract with another provider expired. When I looked back at not only how much money I could have saved but the far superior customer service and attitude I could have received with EMC Security, well, it's embarrassing to admit!