Comfort Zone Heating & Air

455 Wilbanks Dr 
Ball Ground, GA 30107
Phone: (770) 213-2665
Fax: (678) 881-9296
Website: www.comfort-zonehvac.com
Comfort Zone Heating & Air Comfort Zone Heating & Air : Heating & Air Conditioning, Ball Ground, GA



Review
Reviews: 1

Posted on 3/6/2013

They almost killed me and my nephew
They installed a furnace and didn't check to make sure everything was sealed. Gas leaked for over 24 hours into my condo. I was supposed to babysit my nephew that night but thank God that I had to change plans. I had mild carbon monoxide poisoning from the few hours that I was exposed. They didn't seem to care that someone could've died if I would've spent the night at home.
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Comfort Zone Heating & Air replied on 04-05-2013
Dear Sir or Madam:

We, Comfort Zone Heating & Air, recently became aware of the review you posted on Kudzu.com. on March 6, 2013.
We greatly apologize for any errors that were committed but, we are also unaware of any gas leak issues involving a furnace. We have no record of any contact made by you to this office bringing this to our attention. If such contact was made, I can assure you that it would have been dealt with immediately. Such issues, if they arise, would be of deep concern to us. Our value our customers and their safety, and I would strongly encourage you to contact our office immediately.
You indicate there was an attitude expressed by our Company of unconcern to your issue. Again, we certainly would like to know who indicated that to you and when this occurred.
Comfort Zone Heating & Air endeavors to maintain excellent customer service and we pride ourselves on the fact that this is the main focus of our Company. We have maintained an “A” rating with the BBB and have received the Angie’s List Super Service Award for 2012. Additionally, we maintain a high level of training and experience for all our technicians. Any failure to thoroughly check installations for gas leaks pursuant to our Policies and Procedures is grounds for immediate termination from employment.
Again, we respectfully request that you contact us directly so we may thoroughly investigate the gas leak issue you have experienced, then we will take appropriate and necessary steps to insure future safety precautions are taken.


More Reviews
Reviews: 1

Posted on 3/11/2014

Super Service
I am new to Comfort Zonee but can tell right away they are wonderful. I am lucky to have finally found a heating and cooling company I can trust.
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Reviews: 1

Posted on 3/6/2014

Best Service
Comfort Zone came to help us out when our heat wasn't working in January. They were very friendly, knowledgeable, and polite. The Serviceman diagnosed the problem quickly, while explaining what he was doing in simple language. The rates were very reasonable, and he stuck to the original quote.

We would highly recommend Comfort Zone's services to anyone looking for a heating expert who is also a really nice guy.
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Reviews: 1

Posted on 2/19/2014

Snow Storm Hero's
Comfort Zone came to my home in the "snow storm" and fixed my heat. I greatly appreciate these guys putting their customers first. Thank you so much for getting my family warm when it was so cold in Georgia.
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Reviews: 1

Posted on 2/15/2014

Thank you, Thank you, Thank you
A BIG shout out THANK YOU to Comfort Zone! Our Technician came out to our home at 9pm and repaired my furnace. My family and I are now safe and warm. Again, thank you Comfort Zone. Sam
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Reviews: 1

Posted on 2/13/2014

Great Customer Service
Travis was very professional in his manner and extremely courteous and when additional parts were needed because my unit was so old He personally ran out and got them. Now my heat is working and my family is warm again. They were neat and the price was Twenty dollars cheaper than anyone else. I signed up for maintenance and received an additional 15 % off I would recommend him for any repairs....
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