2620 North Mathews Street, Smyrna, GA 30080 map »
Aames Plumbing, Septic, Heating & Air offers tankless water heaters and a variety of options to reduce your utility bills.
When my hot water heater went out pink plumber came out the same day, Dustin was very nice and attempted to fix it before we realized I needed a whole new unit. Ben Mccook came out the next day and... replaced my unit and stayed late until the job was done. Both men were very professional. The installation went smoothly. I felt comfortable having them work in my home. I would use this company again for any plumbing needs.VIEW MORE »VIEW LESS »
I am a senior single woman, so I'm always wary of service people who see a person like me as an easy target for overpricing and sloppy work. Happily, I encountered neither of those traits when I... called The Pink Plumber for some work. Jamie Owen was my technician. He wrote up the pricing in great detail and did a great job on the items I chose to ask him to do. I'm so happy to have discovered a plumbing company that deals with its customers honestly and fairly.VIEW MORE »VIEW LESS »
With regard to the $195.00 septic tank pump special, Aames Management wrote in response to another review: "I am sorry we could not do the work you called us out for, and do it for the price you paid 10 years ago." Then why advertise that price on radio and TV? Our tank is pumped every 18 months, doesn't need finding or digging up. All the technician had to do was open the lid and pump. After two cancelled appointments and a 5 day wait, the technician arrived quoting more than $500. Lured by their advertised hoax, we called these people instead of our regular, very professional and fair septic company. Won't make that mistake again!
Last edited on 6/4/2013
When my hot water heater went out pink plumber came out the same day, Dustin was very nice and attempted to fix it before we realized I needed a whole new unit. Ben Mccook came out the next day and replaced my unit and stayed late until the job was done. Both men were very professional. The installation went smoothly. I felt comfortable having them work in my home. I would use this company again for any plumbing needs.
I am a senior single woman, so I'm always wary of service people who see a person like me as an easy target for overpricing and sloppy work. Happily, I encountered neither of those traits when I called The Pink Plumber for some work. Jamie Owen was my technician. He wrote up the pricing in great detail and did a great job on the items I chose to ask him to do. I'm so happy to have discovered a plumbing company that deals with its customers honestly and fairly.
What started as a request to pump my septic tank turned into a bigger problem once the septic tank cover was pulled. Greg Austin was helpful in explaining the pros and cons of the options available along with the pricing of each. I appreciated this because I was looking for a long term solution that would minimize the hassle of future septic tank pumps. Greg Austin and his helper, Darnell Henderson, were courteous, funny and very professional while providing their services in the rain! I would recommend The Pink Plumber.
Had a huge problem with my sewer system as it was backing up into the basement. I was able to get a same day appointment and the crew got the problem resolved within a few hours. Shawn, the lead tech, was very patient in explaining every step of the work and offered maintenance tips to prevent future problems. Thanks for the excellent job you did.
Greg Austin and his helper, Darnell, were really great in what turned out to be a traumatc situation. They came out to pump our septic tank, which should have been relatively simple. However, it turned out that there was a weird hole on the top of the tank, and the actual top of the tank was under the patio over which unknowingly we built a deck. This was not the first time we had had it pumped, but as best as we could tell, that is how the extra hole was punched in it. In any case, Greg and Darrell had to cut a hole in our deck and breakup the concrete patio before they could begin the actual pumping. They, particularly Greg, were very professional, and they did their best to not do more to the deck than absolutely necessary. They were sympathetic to our distress and made the entire ordeal somewhat less awful. We are now big fans of The Pink Plumber!
Jamie Owen responded to my leaking water heater in just a few hours! (ON SUNDAY!!) Worked very hard and neatly to replace water heater. He help move very heavy metal cabinet in a very cramped space! Was very willing to do whatever I needed and offered great advice! Couldn't be more pleased!!
Last edited on 9/22/2015
I was surprised, first off, that The Pink Plumber doesn't charge anything extra for weekend work. The customer service was excellent - a phone call ahead to let you know they are on their way. Then to top it off, we had Steve, who explained everything to us, fixed what needed fixing and discounted his original quote because it didn't take him as long. It doesn't get any better than that! Thanks Steve, and thanks to The Pink Plumber that supports breast cancer research!!!
Geoff is what everyone wants when they need a plumber. Honest, Experienced, Professional, On-Time and Friendly. We referred him to all our neighbors and I'm happy to see him up and down our street!! Great Guy, Great Service!!
Josh and Eric from the Pink Plumber came to my home yesterday after I called about my septic tank backing up. Initially, I did not understanding of the severity of the situation, but Eric (the senior) answered all my questions thoroughly before beginning the job. These men were very professional, curious, and willing to go beyond what it took to get my system going and leave me with a piece of mind. Thank you Pink Plumber. These men gave me advice, explained it well, and got the job done! ~ Susan D, Lilburn
Last edited on 9/17/2015
We had called on a Sunday due to issues with our toilets not flushing. Greg and Darnell came out and went over step by step what our issue was and let us know exactally what was needed to fix our problem and even recommend some additional things that we needed for prevention. They were very respectful of our yard and property. Overall great customer service. Glad we called them. Contract#83689 Date 9/13/15
Taylor A. arrived after we called on Labor Day because our water heater had busted, he was polite and ready to work. There was no charge for it being a holiday. Taylor explained all possible charges BEFORE any work was done. He worked quickly and we had hot water by 5pm! From the time I called The Pink Plumber to the time Taylor left our home was 4 hours! Great job! Thank you!
Crisis-broken private water line. Five stars not enough for the excellent svc I recd from the Ofc Staff, (Shegra & Debra) to Dustin, my technician. He provided several options and set an agreeable price. Thank you for having such friendly, professional, and knowledgeable people on The Pink Plumber Team.
In the cold of January, the Pink Plumber crew came out and spent four days doing major repair work on my septic system that had moved down the hill and broken some pipes. As a part of that work, they had to relocate the main water line going from the meter to the house. Now in September, a leak developed in that water line. The Pink Plumber sent out Jack Garland, a Service Technician, and Jerry Beard, a Master Plumber and Field Supervisor. Jerry decided that the most logical place where the leak was occurring was at the juncture with the house. Jack dug down two feet and located the leak. He then performed a repair that would relieve pressure and ensure that it didnít happen again. He replaced the dirt and cleaned up. There was no charge for this repair! It was covered by the warranty that the Pink Plumber provided for the original work. I canít say enough for the high degree of professionalism shown by these two representatives of the Pink Plumber, and by the Pink Plumber organization itself. I will use them for all my plumbing and septic needs!
FAIR price. No haggling. No extras. James was great to work with. Same job would have cost $600 more with Superior Plumbing. They were done in one day with estimate and installation. Would highly recommend.
I want to tell you what a world class act this company is. I had another company come out and basically rip us off. Lesson learned. We called The Pink Plumber and they came out and walked us through each step. Nick and Adam were very professional and listened to our plight. After we had been ripped off by the other company, we were short on cash. Nick went to bat for us with his boss, Simon, I think. They worked with us on a payment plan and even went out of there way to help us out on the down payment. All I can say is WOW! You guys rock! M & R