I paid for an inspection and a house sealing. Once try sealed my home mice got trapped in. They came and removed the mice and then charged me for removal. Then came back at my request to check for... snakes again because there was an area they failed to seal initially, I wasn't home at the time and he didn't charge me. I called back because I was hearing something again in my home. Not only did he charge me again but he went back and charged me for the visit when I wasn't even home. Will not do business with these shady individuals again. A lot more to this story. Don't make the call to this company.VIEW MORE »VIEW LESS »
We contacted Top Notch Animal Control about a squirrel issue. They did free inspection that day, and completed several repairs and took great pride in the quality of work. They were prompt in... checking our traps and now my family sleeps easy. Shane and Jo and crew did a fantastic service for my family. Highly recommendedVIEW MORE »VIEW LESS »
Top-Notch Animal Control repeatedly failed to perform the services for which they were paid $983.00. Attempts to hold Top Notch to their contractual obligations have failed. Top Notch is now unresponsive and unwilling to resolve our complaints, which stem from the following failures in service: • Consistently failed to keep scheduled appointments • Failed to trap and remove animals within 2-3 weeks. In the six weeks that they were on the job, the problem got exponentially worse. • Failed to rebait traps and move traps to effective locations. • Failed to perform a “full exclusion,” choosing instead to piece-meal their work • Failed to “seal all holes and possible entry points” • Failed to train employees: placed traps in wrong locations, could not identify rodent entry points. Top Notch claimed they would issue a partial refund for their failure in service. I gave them 30 days to make good. After a month of hearing, “The check is in the mail,” it is apparent that they have no intentions of keeping their word. Full details of the complaint can be read on the Better Business Bureau (BBB) website.
There was a squirrel caught in my heating vent, which died and stunk up almost the whole house, multiple squirrels in the attic and walls, and one pesky woodpecker drilling holes in the side of my house. I first called a company that cleans out heating and air ducts specifically, but they couldn't even get to the dead squirrel. Although not a part of their job description, Shane and Gary retrieved the dead squirrel out of the heating duct. In addition to what the estimate said (clearing out the squirrels in the attic and fixing the places where they could get in, so they can't get into the heating ducts and walls again, and getting rid of the woodpecker) Shane and Gary did some extra things that were required to get the job done right, such as painting over holes that were patched, fixing the broken gutter, etc. Thank you Shane and Gary for your expertise, professionalism, honesty, and going the extra mile!
I would recommend their service to any & everyone! It was fast & easy! I called they came right out & solved the problems! very nice people..take my advice & call them so they can help you.
It is my pleasure to give a high recommendation to Shane and Gary. They were quick to respond, courteous and truly earned their money in the removal of an opossum from my house. Somehow this critter had climbed behind a brick wall in a sunroom. Removal was no small accomplishment to say the least. I appreciate their expertise and honor in business dealings. I also feel very confident in making recommendation of their services.
Actually, Shane hasn't completed the work yet but I had to write something about his promptness in helping us with the problem of wasps in our chimney. I've used two pest control services that couldn't help me and tried to sell things to me. That is the problem, you never know when they are feeding on your desperation. I called Shane one morning and he was out here the same day. I actually missed him and he turned around and came back. He talked with me about the problem. While I know that these pests can come back, I finally felt a glimmer of "hope" with the problem. He was very good about explaining to me my options and when my husband called he provided him with the same courtesy. He answered all of my husbands questions and double checked into something my husband had questions about. With that said, I haven't had the service done yet, should be today, but I wanted to write something about Shane's customer service. It is the best I've seen since living here. Thank you again Shane and I look forward to the finished product!
Exceptional Service!! Shane arrived on time, inspected my house and found many ports of entry for my mice and flying squirrel "guests." He and his crew sealed every possible opening, then set traps for those hemmed inside. He came back several times to clean the traps and re-set them until I was "guest free." Highly recommend this company and Shane as its professional representative.
Thank you for your support in posting a review. If we can help you in the future don't hesitate to call us. Shane
From the minute I talked to Shane on the phone I knew then that he knew what he was talking about and really cared to help me with the problem. I called him at 11:00 pm and did not hesitate to come over right then to remove a bat that in my living room. I was scared and he was so good that I felt safe when he left.
Top Notch provides all of our customers with emergency services if needed. Thank you, please call us again if you have any more unwanted guest.
Exterminator determined our house had a rat problem, so I got a quote from them. It was high, so I came to kudzu and got quotes from two companies listed here - "Company X" and Top Notch. Company X comes out and I immediately felt like I was being sold to -- made me feel like I had rats everywhere (I didn't) and quote was sky-high. Called Top Notch and Shane's quote was HALF of Company X's. Heck yeah, sign me up!! Shane did the exclusion within three days and came again today (three days later) to check the traps. NO RATS. Shane is great - he quotes the business and he actually DOES THE WORK instead of sending someone else to do it. He goes over and above the call of duty and I would recommend him to anyone! He's been in the industry for years and doesn't try to impress you with fancy "rat language" -- he just gets the job done. Call him!
I called and Shane came out the next morning. Shane took the time to explain the problem to me and what he was going to do to fix the problems. Shane is very knowledgeable and honest guy. I just wanted to say thanks for the terrific job. Problem solved.
They took the time to explain my problem so I understood why I have the problem in the first place. Best rates, best service, honest and did what they said they would do. I would use them again and I highly recommend them.
Excellent Technician. They get the job done Well. they help me get rid of my bugs inside and out.Great follow ups and ability to answer any question or problem that needs to be solved!
Let me start by saying that Iam not a rookie when it comes to rats, I have used all Atlanta has to offer when it comes to rodent control, over the past 15 years. you name'em i have used there services, Orkin, Rid-A-Critter, D.I.Y.. just to name a few, mediocre service, AT BEST. until i was introduced to Shane Fountain of TOP NOTCH ANIMAL CONTROL, this guy really knows his work. Excellent Service. Great Work Ethic. I look no further for HONEST and DEPENDABLE SERVICE. Thank You Shane Fountain, GREAT JOB!!!
I call a lot of these guys here on the web telling me what kind of rat or what did it look like was it a Norwegian or field mice i said i don;t know get rid of it.The big fancy web sites and no time to help. Then i called Shane at Top-Notch Animal Control best call i ever made Thanks for a great job.
As a single mom, it's hard to take care of everything. However because of Top-Notch Animal Control, I have one less thing to worry about....RATS!!! Top-Notch has made my family feel safe & secure!! I can't thank you enough!
I had a squirrel problem in my attic and called Top Notch. Shane came out the same day and set the traps. The next morning three squirrels were in the cages. Best money I've spent in a long time. Tom
I had a number of quotes and Top Notch was the best price and offered more service for the price. There was no doubt, Shane knew what to do and did a very professional job.I have already told a number of my friends to call him.