Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.
- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.
We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.
Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.
Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.
2012, 2013, 2014
Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors
Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).
I purchased an annual maintenance contract with Reliable for two units. This was my first experience with them and it was great. I received a phone call when the technician was on the way. When the... technician, Lawrence Overstreet,arrived, he introduced himself and clearly explained what services I will receive. Lawrence also wore plastic shoe coverings to keep the inside of my house clean. When Lawrence finished the work he informed of any issues noted and offered some suggestions to help keep the outside coils clean. Very pleased with the service I received today.VIEW MORE »VIEW LESS »
Lawrence Overstreet serviced my home recently and efficiently handled our summer maintenance. He replaced our filters, checked our coolant and explained how everything would work better now that he... had done our maintenance. Great job Lawrence!VIEW MORE »VIEW LESS »
Scott did a good job with fixing a leak in the attic, was on time, did quality work. He also installed a new water heater system 6 months earlier. I highly recommend Reliable for plumbing work...though just a little on the expensive side...but you have the peace of mind of a job well done.
I asked if coupon for 'Most Complete AC Tune-up' could be used for AC coil cleaning. They agreed when appointment was made. (the on-line coupon instructs you to click on details, this doesn’t work) They arrived 2 hours late and when they completed their work (?), they said Freon was dangerously low. They said that because the Government was trying to phase out these old Freon units, it would cost $400.00 to fill it up if I didn't want to buy a new unit. I asked if cleaning the coils had helped and they replied that would be an additional $75.00. What did they do for the first $150 they charged? I said I needed to call my warranty company to find the leak before I spend that much on Freon. When my warranty company sent out a service tech, he said it was down about a pound. That would be possible for a 40 year old unit and would solve my inefficient cooling issue. When he finished, he said he had to tighten the valve (it was loose enough to allow Freon to leak) and also repair wiring on the condenser. (all for 1/3rd of what I paid reliable) After I found out Reliable service techs get paid on commission, it made me wonder if they had loosened the valve or tampered with the wiring. Certainly the $150 'Tune-Up' didn't inform me of these issues.
I purchased an annual maintenance contract with Reliable for two units. This was my first experience with them and it was great. I received a phone call when the technician was on the way. When the technician, Lawrence Overstreet,arrived, he introduced himself and clearly explained what services I will receive. Lawrence also wore plastic shoe coverings to keep the inside of my house clean. When Lawrence finished the work he informed of any issues noted and offered some suggestions to help keep the outside coils clean. Very pleased with the service I received today.
Lawrence Overstreet serviced my home recently and efficiently handled our summer maintenance. He replaced our filters, checked our coolant and explained how everything would work better now that he had done our maintenance. Great job Lawrence!
Robby serviced our AC. He was extremely detailed -- did a great job. Thx for putting on the booties!
Cain was very efficient in repairing our kitchen sink. This was my first time calling Reliable, I'll definitely call them again. Great job!
Recently had my AC annual maintenance and was very pleased with the tech, Lawrence Overstreet that came to my home. Lawrence was very professional. Unfortunately my system had to be replaced but Lawrence went over my options and even arrange for my appointment with the sales department.
Although R & A was not very reliable when our air conditioner failed earlier this summer, the technician they sent out for our annual inspection Lawrence Overstreet was superior to any technician we've had in the past! He was very professional, explained things well, and even took the time to help me with an additional problem. I would give Lawrence five stars plus!
I have been frustrated with the thermostat, and today Lawrence Overstreet came and took a LOT of time making sure that I understood how to use it. We were using it wrong, resulting in higher cooling bills. I am confident now that the electric bill will go down, even though we don't have an old unit. Lawrence also took the time to make sure we understood all the components of the system, plus I had never seen my compressor coils cleaned and he did a great job - I couldn't believe how dirty they were. He is an awesome young man - hope he can continue to be our technician.
The whole process of new heat and AC system was very simple, quick, clean and efficient. They even brought window units to keep us cool until the installation was complete. Couldn't be happier.
Reliable,s 100% customer satisfaction guarantee is not worth the paper it is written on. No service.
Replacing an air conditioner & furnace is never fun or inexpensive. We have replaced several over our 29 years of home ownership. Reliable Heating & Air did a great job. Their proposal was in depth & the price was fair. They arrived when they said they would.They had everything they needed to complete all the work. Dustin & Garrett worked efficiently and neatly. It was very hot and they got it done in a timely manner. Took the time to explain the new system. I don't want to replace another system but I would use Reliable again.
terry mabry came out and fixed several small problems quickly. very professional. will definitely have him come back for any future problems. great representative of your company. thanks again
I have a service agreement with Reliable for many years. My last bi-annual visit from them was in early June. At the beginning of July I had lots of company in town. My AC unit on the 2nd floor died on Saturday morning. We immediately called Reliable. They made an appointment with us for the following THURSDAY! 5 days!!! So much for being a loyal customer. Well it is now 2:45 p.m. on Thursday and still no repair person. We have had no AC on the 2nd and 3rd floor of our home since Saturday morning. I work from home so I have had to move my entire office down to the first floor. And, sleeping at night has been a chore with company still here. I just spoke with Reliable again and they have NO ETA on when a technician will arrive. So much for being reliable. I am not a happy customer. Time to find another company who cares about my loyalty and can appropriate respond to my needs.
Ok I called to see about service. My AC was out. The person on the phone said "We have a $99 service fee. How would you like to take care of that?" She did not tell me when someone was available or even ask what the problem was. I then said "Wait, you are ready to crawl into my wallet, without even telling me when someone is available? I need to know because I may have to call another place. You seem more concerned about getting money than setting up the appointment. She then said, "Ok sir, we can have someone come out on Monday." It was Monday, she was talking about a week. It was 94 degrees that day and was going to be 95 the next day. I then said "No thanks. I need to call someone else anyway." I did, They came out on Tuesday and did NOT ask me for money until they completed the work.
My wife plugged into an outlet one day and half the electrical circuit on the lower floor of our house went dead. She called Reliable. They said it would cost $89 just to roll the truck, but they offered an altenative - they would happily sell us their $100 "Peace of Mind" package, which includes a "visual" inspection. Would this would allow them to determine what the problem was – no – we found out later the visual inspection is just that – a look. How much can you discern about an electrical system from a look? Unless sparks are flying out of your outlets, nothing. That's where it got ugly - in order for them to engage in any troubleshooting whatsoever, you must pay for a "Level 1 Diagnosis." Cost: $245! Since I was able to point to the outlet where the trouble originated, this "diagnosis" took all of five minutes. Did I mention that any repairs needed after the 5-minute $245 diagnosis are extra? The technician magnanimously offered to rescind the "Peace of Mind" package and replace the outlet at no charge - oh thank you, kind sir! We thought that we might have some additional wiring issues that might be determined via the "Peace of Mind" package, but we certainly couldn't afford to find out once we discovered that it would cost $245+ just to address the issue we already knew of. The only thing you can "rely" upon with Reliable is that you're gonna get fleeced. Caveat emptor.