Moncrief is Atlanta's premier A/C and Heating Specialist. In addition to air conditioning installation and repair, Moncrief also provides heating, water filtration, indoor air filtration, humidity control, high velocity systems, and much more.
Service: Our seasoned team of NATE Certified Service Technicians can tune-up, repair and optimize your home's heating and air conditioning system.
Installation and Engineering Sales: Planning a remodel, custom build, or simply replacing aging.. equipment, upgrading to higher efficiencies or adding comfort accessories? Do not settle for sub-par installations! Get your money's worth - Let Moncrief design and install a system that addresses your unique needs. Total Comfort Service Plan: Let Moncrief cover your system with planned maintenance, FREE parts & labor on repairs, same day service and equipment discounts.
Total Comfort Service Plan: Let Moncrief cover your system with planned maintenance, FREE parts & labor on repairs, same day service and equipment discounts.
Moncrief President, Supervisors, Technicians and Installers are all NATE Certified and have EPA licenses to carry/administer refrigerants. We have State licenses in Heating & Air Conditioning, Master Plumber, Master Electrician. Member Air Conditioning Contractors of America (MACCA), Certified in GeoExchange Design, Class III Boiler (maint., service, installation). Mechanical Engineer on staff. LEED Accredited Professionals on staff. HomeEnergyRatingSystem (HERS) Certified staff.
* By Appointment Only
Today's technology affords Moncrief the ability to engineer systems that give customers the best of both worlds: uncompromised comfort on every level and unbelievable efficiency with minimal environmental impact. Being green is easy for us because we have always used industry best practices. We also recycle equipment removed during installations. We are HERS Certified Raters and LEED Accredited Professionals.
Moncrief came to repair what we thought was a problematic heating system. It turned out to be nothing major. We were only charge a service fee. We are happy with the honesty and professional manner... in which they conduct business.VIEW MORE »VIEW LESS »
I have used the company twice, and both times they were able to come out on the day I called. The technicians were thorough and polite.
Very fast service, I greatly appreciate the timeliness and courteousy shown.
My husband and I moved to this area 15 years ago. We've used a number of companies to service our air conditioning unit and haven't been pleased with any of them. This is the first time I've dealt with a service person that was professional. He did a thorough check of the unit and spent some time cleaning it out, which has improved its efficiency. He didn't try to sell us a new unit or all kinds of bogus services that the "discount" companies often do. I highly recommend Moncrief and will be using them again.
Thank you for you comments! We work to establish a long term relationship with all our customers. That is why our check and service is priced up front to include everything you need, instead of foot-in-the-door pricing and up-selling that many of our competitors use.
I am very pleased with the service I received on two occasions from Moncrief. Their technician Larry made the service call both times. For a rental unit in Marietta, he quickly determined the A/C was not working due to a capacitor, which he replaced. While there, he professionally showed me what I needed to do to bring the A/C system within code but didnít try to sell me on additional services. The second time was recently in Roswell where I asked Moncrief to check my home A/C units for the summer. Along with all the normal tests, Larry was very thorough cleaning the A/C unit by removing the housing, cleaning out the leaves and washing the grill. I was very happy both times with the service and glad our neighbors recommended Moncrief.
Thank you for the review! Our technicians are not paid commission on parts/services sold, therefor you can be assured that recommendations are made solely in your best interest and not for financial self-gain. Unfortunately, this is not the norm in our industry. We look forward to future business with you.
Dealing with Moncrief is a very pleasant experience. They were able to fix my HVAC and offer suggestions on how to improve my HVAC with no sales pressure. I will continue to call on Moncrief.
Thank you for the review! Moncrief is always available to help.
I have always felt comfortable with the knowledge of the techs that have been sent out to service my HVAC. Good response time.
Thank you for the review! We work very hard to get to our calls quickly and on time.
I've been in my home for over 25 years and have used many of the well known companies. Moncrief is by far the best and most professional company I have used. They cost a bit more, but as the old saying goes - you get what you pay for.
Thank you for the kind review! We may seem more expensive, but I would like to point out that we are simply up front with hourly labor rates and service charges. The majority of our industry uses flat-rate pricing, which is all commission based for their techs, and it hides the true costs. Therefore, their technicians are financially motivated to sell lucrative repairs/services. If the guy is a skilled salesman, he will likely leave the house with a big invoice. At Moncrief, being 112 years old, we do business the old fashion way. We are glad you found a home with us.
Last year I needed to purchase a new HVAC unit. I shopped around and while they weren't the cheapest, the price was competitive and they were able to install quickly and around my schedule. The entire staff, from the 'salesperson' to the scheduler to the onsite service technicians, were friendly and professional. I had a small problem about a month after the install due to outside factors, they showed up same day and fixed the problem at no charge just like the warranty promised. They proactively called me to schedule seasonal maintenance that comes with the purchase. Each person they sent, was clean spoke clearly patiently answered any questions and always wore shoe covers in my home. That is not the case with the other heating & air companies I have used in the past.
Thank you! Our installation prices are a reflection of the higher level of workmanship, service and support we put into every installation. We respond to warranty calls fast because problems can and do come up. The best way to handle them is immediately to limit the inconvenience to our customers. Moncrief does not want to just sell the system and disappear ... we want to work for you for decades to come.
I've used several HVAC servicers in or around Buckhead and finally called Moncrief through a personal recommendation. Phil came out and accurately and quickly diagnosed the issue and corrected it - and the best part: I felt like he was honest with me - trying to save me money but also giving me his best professional opinion. I will be doing business with Moncrief again.
Hey, that's me! Thank you for the kind review. Let me assure you, myself and my fellow technicians are solely focused on your best interest. It's a Moncrief philosophy that goes to the core of our 112 year old company.
Moncrief's price may be just a little higher than others, however it's worth it. You get qualified installers and excellent service from the headquarters. They offer financing options and give one year complimentary service. Best in Atlanta.
Thank you!!! We truly believe there is significant value in doing things the right way. The upfront cost will end up saving you time, money and headaches for years to come. We look forward to working with you in the future.
I had a problem with my HVAC system last year when the Atlanta heat really got going. My 4 year old Lenox A/C wasn't keeping up and was blowing 80 degree air so I called Moncrief. On their first visit, the technician was unable to identify the problem. This required a second visit from the supervisor, which I was charged labor for again. Once the supervisor determined the problem there was yet a third visit to install the part. All in all it was $451 for labor ($185, $152 and $114 respectively) and three visits to install a $16 part that was missing in the installation. And now that the heat is on in Atlanta again - almost exactly one year on - my now 5 year old A/C is showing the exact same problem. I will not use this company again for any work or repairs on my HVAC systems.
We do not have enough information to respond directly to this compliant. However, Moncrief stands behind our work. If it was the same problem, we would have fixed it for free the same day this person called. Complaint, warranty, and service agreements get same day service everyday including weekends. This sort of complaint almost always comes from a first time user. Clients who stay with Moncrief come to know that whatever happens, Moncrief will make it right. We regret this individual had a problem this year and did not give Moncrief an opportunity to show that we care. Hopefully, we will get a second chance.
SInce relocating from Los Angeles 10 years ago it's been a huge adjustment. Moncrief has restored my faith in this city! They are the best of the best! I buy the annual service plan. Seems like alot but I assure you it isn't. 24/7 they are there to fix any issues with a smile on their faces. Plus I see the same people over and over which is so comforting. Thank you Moncrief for keeping me so cool in the summer and warm in the winter!
Thank you, and welcome to ATL! Our service plan is a unique service that not only takes care of your maintenance requirements, but also covers parts AND labor in the event of equipment malfunction. Most other companies charge less for the service plan, but charge you for repair calls. Our way places the risk on us. Their way only rewards them if your system breaks.
After dealing with several local HVAC companies that do not take their staffing very seriously, Moncrief blew us away with their quality, knowledge, professionalism, and commitment to service. I highly recommend them. Stop messing around with lesser companies and try Moncrief!
I am glad you found Moncrief too! We appreciate your business and look forward to a long relationship. Thank you for the kind words! Regards, Phil
Appreciate the continued excellent support and appreciate the professionalism of your staff. Thanks!
We thank you for your business and kind words. We look forward to serving you in the future. Regards, Phil
Moncrief installed unique ducting for our laboratory ventilation hood and did the job in just half a day with excellence at a reasonable price. The workers were very skilled. We will use them again.
Thank you for your review! Every job is unique, and that is what keeps this business fun and interesting. We can't wait to serve you in the future.
It was the coldest day of the year so far and my heat shut off in the middle of the night. I called the office at 7:00 am and spoke with an associate. A service technician was at my house at 9:15 am and resolved my problem in about 10 minutes. My family was very grateful for their prompt service on such a cold morning.
We appreciate you business! Next time you need us, we hope to earn 5 Stars!
Needed to have our faith restored after being ripped off by another company. Moncrief was the answer from start to finish. Recommended by a friend with good reason! Initial call got a live person. Liz answered all my questions about HVAC cleaning/contracts and the company policies. Larry came out within 24 hours and did a thorough inspection of both units. He even programmed a thermostat that was not programmed (advanced settings we did not know existed) from the initial installation in 8/07. Filters were changed and we got a complete briefing. Again, all of our questions and concerns were answered. We look forward to a long relationship with a company that has happy employees and happy customers. Great customer service!
Thank you for your business and your wonderful comments. We pride ourselves on being up-front and honest. Our technicians are paid hourly, which means they have no stake in selling you parts. This is unlike the majority of our competition who uses a commission-based pay, which means their technicians are more salesmen than HVAC experts and do not earn a living unless they are selling parts. To us, this presents a clear conflict of interest. We are just glad you found Moncrief, and we look forward to taking care of years for years to come!