Business overview

Alarm Monitoring Service of Atlanta (AMSA) is a company with that rare combination of affordable price and the very best service. A look at the Kudzu reviews and a check with the Better Business Bureau (www.bbb.org) will confirm that this is the type of company that todays consumer prefers for the protection of their home and family.
AMSA introduced the low monitoring rate of $14.95 a month back in 1995. They use only the best equipment (Honeywell) and back it with a robust two year parts.. and labor warranty. Recently named one of Atlantas Top Ten alarm companies by the Atlanta Business Chronicle and awarded Angies List top 5% Super Service Award, this company will not disappoint.

Their installation teams are very experienced and highly trained. Whether they are pre-wiring a new home under construction or retrofitting a system into an existing home you will experience a level of professionalism and attention to detail that is rare in any service industry. They receive calls and letters every month from new clients specifically to praise the technicians who performed their installation. Don't you deserve the same?

We just launched a Personal Emergency Response System! Trust us with your loved one's security, and your piece of mind. With the MyIndependence personal emergency response system, your loved one can continue to live a life of independence and dignity knowing that help is one button away, 24/7. And did you know, the cost of MyIndependence may be covered by Medicaid or Medicare? It's simple to install, easy to operate and gives you the confidence and peace of mind that you want!

Of course the most vital function is the ongoing 24 hour a day monitoring service. Your home or business will be monitored by a UL certified central station that is consistently fast, efficient and professional. They understand how critical the central station is to your overall peace of mind and they respond accordingly.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Service Area

  • Acworth
  • Alpharetta
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Commercial

  • Access Control
  • Banks
  • Construction Sites
  • Event Staffing
  • General Business Systems
  • Government Sites
  • Health Care Facilities
  • Hotels
  • Industrial Sites
  • Labor Dispute Security
  • Offices
  • Parking Lots
  • Restaurants & Bars
  • Retail
  • Schools
  • Warehouses

Devices & Products

  • Anti-Shoplifting Systems
  • Burglar Alarms
  • Closed Circuit Systems
  • Full Security Systems
  • General Alarms
  • GPS
  • Home Surveillance
  • Intercoms
  • Security Doors & Windows

Features & Systems

  • 24-Hour Monitoring
  • Burglar Alarms
  • Home Security Systems
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012

Credentials

NBFAA, BBB, Top 10 Alarm Companies in Atlanta, Angies List Top 5%, Georgia Electronic Life Safety & Systems Association (GELSSA)

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Documents

[PDF] Atlanta's Top 10 Security Alarm Companies
[PDF] FAQs
[PDF] Testimonials

Green Credentials

We offer paperless billing to all of our customers!

Languages Spoken

  • English

Reviews

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Wonderful Customer Service & Thorough Inspection, 5/22/2014

I recently had AMSA activate the alarm system in our new home. From the very first phone call to set the service up to the final installation, everyone that I spoke with was so friendly and very... helpful. Robin, in the office, was very informative about the companies products and services. She also was very quick to respond to my phone calls and emails. It's so nice to be able to have a point of contact instead of an automated system where you are transferred to any of 100 people in a call center! Josh came to our home to install and active the system. He was very professional, but also had a great sense of humor. He explained everything that he was doing and walked me through operating the system thoroughly. I would definitely recommend AMSA if you are in search of a great alarm motoring company to work with!

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Almost a year, and they are great!, 6/06/2013

I have had AMSA for almost a year now. I really do like their service. I had them call the police out twice when my dog walker set off my alarm. They were very prompt! I couldn't be reached... because I was out of town and didn't hear my phone ring. They had called the police so quickly after I didn't answer that I couldn't cancel the police in time. I really love the service at this company. I got a great deal when they were retrofitting the current alarm system I had in place, and I have a great monthly plan at $12.95. I would recommend AMSA and have to my neighborhood.

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Videos & Photos

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Video (4 videos)

  • 2

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  • 2

  • 2

Photos (20 photos)

  • Honeywell Lynx with Tablets
  • Honeywell Indoor Camera
  • Honeywell Indoor Camera
  • Honeywell Outdoor Camera
  • Honeywell Tuxcedo Touchscreen
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service
  • Alarm Monitoring Service Medical Response Systems
  • Alarm Monitoring Service Medical Response Systems
  • Alarm Monitoring Service Medical Response Systems
  • Alarm Monitoring Service
  • Alarm Monitoring Service Keypad Installation
  • Alarm Monitoring Service Motion Detectors
  • Alarm Monitoring Service Smoke Detectors

Business Referrals

Linked Review

jeff1290

Reviews: 0

Awesome service!

Angela at AMSA has been fantastic in communication, delivering on promises, dealing with rescheduled installs and answer all our questions. The installer, John K, was incredible -- professional, knowledgeable and did a big, fantastic install job. Couple that with their great pricing and we couldn't be any happier! Jeff

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More Reviews

Nibley

Reviews: 0

Wonderful Customer Service & Thorough Inspection

I recently had AMSA activate the alarm system in our new home. From the very first phone call to set the service up to the final installation, everyone that I spoke with was so friendly and very helpful. Robin, in the office, was very informative about the companies products and services. She also was very quick to respond to my phone calls and emails. It's so nice to be able to have a point of contact instead of an automated system where you are transferred to any of 100 people in a call center! Josh came to our home to install and active the system. He was very professional, but also had a great sense of humor. He explained everything that he was doing and walked me through operating the system thoroughly. I would definitely recommend AMSA if you are in search of a great alarm motoring company to work with!

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  • Quality
  • Service
  • Value

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CAS746

Reviews: 0

Almost a year, and they are great!

I have had AMSA for almost a year now. I really do like their service. I had them call the police out twice when my dog walker set off my alarm. They were very prompt! I couldn't be reached because I was out of town and didn't hear my phone ring. They had called the police so quickly after I didn't answer that I couldn't cancel the police in time. I really love the service at this company. I got a great deal when they were retrofitting the current alarm system I had in place, and I have a great monthly plan at $12.95. I would recommend AMSA and have to my neighborhood.

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TastyKakes

Reviews: 0

Cheap and good until you try to cancel

I have 2 commercial systems that I tried to move to another company since this company was sold. When I tried to move the system, they refused to give us the installer code so that I can have it reprogramed. Because of this I am cancelling my home service also.

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tspearman

Reviews: 0

Efficient service

Just had their service installed. Very impressed with the phone customer service and sales rep. Installer was on time and professional. He did leave my old alarm unit behind for me to dispose of which was disappointing but the quality and value seem to be good so far.

Alarm Monitoring Service Of Atlanta replied on 03-22-2013

Thank you for the kind words about your service experience with our company. Regarding your old equipment, we used to always take it and dispose of it through recycling. Then we had a number of clients over a short period of time tell us that this was their equipment and we were not to remove it from the premises. So now, as policy, we leave it behind unless requested to do otherwise. We're sorry for any incovenience this may have caused and we look forward to protecting your home and family.

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screengemsmgm

Reviews: 0

The Best

The monthly cost of monitoring puts all of their competitors to shame. The service department does everything they can over the phone to prevent unnecessary house calls. This is the best value and most customer oriented utility we use. We recommend this company without reservation.

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ChelleInATL

Reviews: 0

Fine until you try to cancel

I was a customer for 5 years and requested service be canceled due to a move. Instead of using my forwarding address to send my refund, they used it to send me another bill for 3 more months of service. It took a full day of phone calls and email to get a supposed resolution. Still not sure the issue has been resolved, but I can say that our new alarm will NOT be monitored through AMSA as a result.

Alarm Monitoring Service Of Atlanta replied on 10-25-2012

I'm very sorry that you had a problem with this. It has always been our policy to terminate a clients agreement should they move and refund any credit that they may have on their account. This is the first issue that I've ever heard of concerning this type of request as its typically a very painless process. If it is still not resolved to your satisfaction please call me. Glenn Barham 770-984-0090

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Decaturette

Reviews: 0

Very pleased with service

We decided to upgrade our security system to cellular. The National company we were with, were going to charge a lot more for the monitoring and equipment. We have now been with AMSA for 2 years and have been very pleased with the service. I have set off the alarm numerous times. They call immediately. We have also been on vacation and our pet sitters were not able to get in. We call AMSA, give them our codes and the sitters have been able to enter, even though the alarm goes off. The installers were very professional and went over the new system/keypad extensively. We have been very happy with AMSA.

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PoppaPants

Reviews: 0

rip off

being that they give you a discount to write a good review should be telling. After they have your business and install - you're pretty much on your own. With the cell service there is no way of telling if your system is working unless you set it off and hope they call. Not sure how long was out for and how long we paid for nothing. Anyway they then will charge you a bunch to come out and fix their faulty crap - no sorry - as they put it's - "my" faulty crap now... It's too bad they don't stand by the equipment they require you to use. Anyway - for A LOT less you can get a camera with motion detection - it emails you photos when tripped. And you can now get them with battery backup and 4G service. And anyway - by the time a monitoring service calls 911 - and they call APD - and show up over an hour later - your tv is already long gone.

Alarm Monitoring Service Of Atlanta replied on 08-28-2012

First, we DO NOT pay clients to incentivize them to write good reviews, for two reasons. One, its highly unethical and two we don't need to as our reputation across all consumer sites is excellent and we work hard every day to keep it that way. Im not sure where you got that from but you were misinformed. Second, we are diligent in so many ways (how-to test card left by installer, periodic mailers, printed on every invoice) in informing our clients that they should test their systems functions on a regular basis. If a defect is discovered then you call our service department. If it is determined that there is a problem and your system is out of warranty we let you know up front what those charges should be, just like any other service company would do. Ours is the longest standard warranty in the industry. Our service rates are among the lowest. Depending on the system you have installed we use either Honeywell or Uplink cellular communicators, the best you can get. No ones been "ripped off" here. And last I hope that you don't take your own advice about a motion/camera/cell device as your home security solution. Home security is about deterrence and what drives a burglar away is a very loud siren and the knowledge that the police have been called, not a covert camera that may or may not see them in the home. That solution puts lives in danger.

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atl30319

Reviews: 0

Good work and good value

Installer was very professional and didn't try to sell me additional services or equipment. Would definitely recommend them! Thankfully haven't had to use the service in an emergency so I don't know how well they respond.

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shanay

Reviews: 0

Prompt Service

7/2012 requested new service after home was broken into. Spoke with Barbara and she was excellent in getting a tech out promptly. On first night of service I set the alarm but the next morning forgot to disarm it and when I opened the door the alarm sounded. Not even a minute went by and my phone started ringing. I was very impressed in the quick response from AMSA. It left me feeling like I can rely on them in an real emergency. Thanks

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Sphinx06

Reviews: 0

We love professionalism

From the time I picked up the phone through installation, customer service was paramount. Our consultant Cynthia was knowledgeable and tailored everything to our budget. Everything she described that would take place indeed did. I received follow-up phone calls and her personal cell phone number in case I had a problem. Folks, why pay ADT extra $$ when you have access to your personal alarm consultant 24/7. When you find that answer, please message me.

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Miltiades

Reviews: 0

Best in town

I strongly recommend AMSA to anyone who is looking for a reliable alarm company. Their service is great and dependable and offered at minimum price. The technician who did the installation was superb. The office has always been very courteous and prompt. This was a breath of fresh air to me. The last company I used sent a technician to correct a problem I had at one of the doors. He spent over one hour unsuccessfully trying to fish with a...screwdriver (!!!) the wire from the wall. For this service (???) they unashamedly charged me $114. The technician of AMSA was very knowledgeable, thorough, and very efficient. He performed his work very professionally in a recently remodeled house without drilling any holes in walls--a truly superb job. I feel most lucky for finally locating an excellent alarm company.

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HarryDe

Reviews: 0

Happy Customer after 3 years of service

We switched to AMSA over 3 years ago after having problems with our former providers. The quality of services is superior. I just had a problem with the system that Daniel, Tech Support Mgr, did an outstanding job helping me resolve the issue efficiently and effectively. Top notch service and low cost canít get better then AMSA.

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Fenortner

Reviews: 0

Excellent Value; Professional Installation

Lanny the sales advisor was knowledgeable about the system to be installed; he offered excellent advice after reviewing/walking the property with me. AMSA service is the best value of all security systems I examined on-line and through other contacts. The installer- Aaron was professional, thorough, explained to me every aspect of the installation of the security system. Once installation was completed, he took plenty of time to review the installation and operation with my wife and I. We have just had the system installed so a performance review will be pending. John (Marietta)

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Honeywell Lynx with Tablets