QCare- Carpet, Windows & Maid Cleaning

QCare- Carpet, Windows & Maid Cleaning Carpet & Upholstery Cleaning
1241 Canton Street 
Roswell, GA 30075
Phone: (770) 594-1836
Email: Email this business
Website: www.qcare.com
QCare- Carpet, Windows & Maid Cleaning QCare- Carpet, Windows & Maid Cleaning : Carpet & Upholstery Cleaning, Roswell, GA



Review
Reviews: 5

Posted on 5/7/2013

Do not recommend the maid service
The majority of good reviews are for CARPET cleaning!!! I decided to try QCareís maid service after having wonderful experiences with their carpet cleaning business. The initial deep cleaning was good. All subsequent cleanings were not. I had to call numerous times after cleanings because my house was not fully cleaned. The dusting was never done properly. I would go around the house after they left and find dust on every piece of furniture. I always had to remake the bed because they put the sheets on sideways. My bathrooms would always have mildew in the toilets and shower a few days later. During one phone call with the owner, she argued with me about the 'cleanliness' of my house without even sending a supervisor to check it. I asked numerous times to have a supervisor come check the quality of the work. No one came. They did reclean a few times. They offered to clean my oven or refrigerator but that never happened. After the last cleaning, the maids asked me to do a walk thru with them. They had to redust the entire house, the waste baskets in all the bathrooms had not been emptied, the room with the master toilet had not been cleaned at all (including the toilet), the master closet had not been vacuumed, there was dog hair under tables that had not been vacuumed or mopped, and Iím sure there are other things that I just havenít found yet. Their reply below, the condition of my hardwoods is NOT the issue here. Go with MERRY MAIDS. They ROCK!
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QCare- Carpet, Windows & Maid Cleaning replied on 05-21-2013
In response to this customers dissatisfaction, we sent our maids back numerous times to correct what the customer claimed we did not clean.
Her floors were not in the best of condition to start and our maids returned twice at no charge to re-clean what the customer said we didnít do.
We thought we could make this customer happy but by her own admission sheís had displeasure with every cleaning company sheís hired.
Q Care strives to make every cleaning exactly what the customer expects it should be. In this case, despite all our efforts, we were not able to satisfy this customer.


More Reviews
Reviews: 6

Posted on 12/14/2013

We dont work in the rain
Cant work in the rain. When I schedule my powerwashing no one mention that we do not work in the rain. I understand if its thudering and lighing but it was just sprinkling. When they call the caller id never mention it was Qcare. The customer no service person said the window washing crew does not wrork in the rain. I never order window washer I order power washing. She never offered a solution never called in advance to see if we still wanted the job.

No one I mean no one could help me solve the issue. Do not use this company the comminication with the customer is not clear and the scheduling does not disclose all the facts how they work and if they every work for the customer.
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QCare- Carpet, Windows & Maid Cleaning replied on 12-14-2013
This customer was scheduled for a house pressure washing service with an arrival time between 12 -3 P.M. Our Service Manager called around 9 A.M. to inform the customer that we would like to re-schedule his appointment due to the heavy rain which presented an unsafe working condition for our work crew. The customer became belligerent and insisted we try to come out so our manager held the crew back for a couple of hours to see if weather conditions would improve. At around 12 P.M. the rain was still heavy at our office so we called to inform the customer that we must cancel the appointment and reschedule for a better time. He was rude and ugly with our service manager and showed a complete disregard for the weather conditions and the safety of our employees. We work very hard to provide the best service and customer experience for all of our customers but we will not compromise the safety of our employees.
Reviews: 1

Posted on 11/29/2013

Removed impossible carpet stains!!
QCare not only came the day of my emergency, but they arrived early! They were able to remove our pet's (injury) blood stains from our carpet and upholstery. They were very thorough, professional and considerate of my house and furniture. I can't thank them enough! I will definitely use them in the future.
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Reviews: 1

Posted on 11/22/2013

Professional, Courteous, and Thorough : )
Thank you to Qcare and the team of Amy and Amy! Your work was thorough and efficient. It's great that you provide all your own supplies and equipment. Grateful for your services!
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Reviews: 1

Posted on 11/18/2013

Cleanest in Town!
Amy and Amy are amazing! When we switched to Q Care we hadn't been happy with our old cleaning service--no more cobwebs, dirty floors or overfilled vacuum cleaners! They ask for feedback, are always on time, and we get email reminders! Love QCare--Ask for the Amy's, you won't be disappointed!
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Reviews: 1

Posted on 11/17/2013

Perfect Helpers
I've been using q-care for a couple of years now. I find that with traveling for work and going to school at night, leaves me with little time for cleaning up around the house. The ladies of Q-care are perfect for keeping my place looking like an adult lives there, well at least some of the time. Amy and her crew are my perfect little helpers.
Bruce Fisher, Atlanta 11/2013.
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