Casteel Heating, Cooling & Plumbing

Casteel Heating, Cooling & Plumbing Heating & Air Conditioning
2218 Canton Rd 
Marietta, GA 30066
Phone: (770) 565-5884
Email: Email this business
Website: casteelair.com
Casteel Heating, Cooling & Plumbing Casteel Heating, Cooling & Plumbing : Heating & Air Conditioning, Marietta, GA



Review
Reviews: 2

Posted on 5/9/2013

Poor experience on commercial job
We hired this company to install ductwork and accessories for a 7,500 sf office. They bid the job from an engineered set of plans. After the tenant moved in we had difficulty balancing the system from office to office. Casteel's service people told us we should relocate the thermostats. We paid to do this with no change in balance. In frustration we sent another HVAC contractor to try to balance the system. They called from the site for a set of the engineer's plans because no dampers were installed in the ductwork. The plans clearly showed 32 dampers had not been installed in the system making it impossible to balance the airflow from office to office. When confronted with the missing dampers Casteel's rep told me he would "have to check the material list to see if the dampers had been sent to the jobsite." We did not care if they put the materials on a truck. Casteel was responsible for delivering and installing the dampers. I took this as acknowledgement someone inside knew the devices had not been installed. After 4 weeks of wrangling, and having my calls transferred from one person to the next Casteel finally installed the missing dampers and reimbursed us for the few we had another contractor install before to keep our tenant happy. The difficulty resolving the problem and the stubborn refusal to verify the problem or even apologize for this failure will prevent me from using this company in the future.
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter


More Reviews
Reviews: 1

Posted on 4/23/2014

Great product and service
Jesus and Heisein replaced a furnace and evaporator coil. They kept us advised on what they were doing and the progress of the job. They did a top notch job and left the area clean. Highly recommend this company and these men.
#102069 Darrell Ingram
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 4/21/2014

Fantastic Job
I have been a realestate agent for 16 years and I have seen a lot of HVAC systems. Some old, some new and some ready to die. I have used my home inspector, who is very picky and usually finds issues with every HVAC system! I just had Casteel install two new Trane HVAC systems in my own home, so of course, I had my inspector check over the job. He was impressed! He is never impressed. He said they did a fantastic job!! My installers, Michael Frye and Careron were professional, courteous, and knowledgeable. They were to best!! Also Lamar Pittman (System Design) took time to answer all my questions and checked back with me during the job and after it was finished! Great experience! Thank you!!!!!
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 4/13/2014

The Best of the Best
On initially contacting Casteel Heating and Cooling, the experience was an unexpected pleasure. From the courtesies expressed by the receptionist who first took my telephone call to the professionalism displayed by Bobby Loebl is one that very few service companies can make claim to. As part of my decision making process I scheduled seven heating and cooling companies for proposals and during Bobby’s visit there were two other companies present. Although most offered the same choice of equipment and some at a much lower cost, the follow-up, courtesies and professionalism the staff of Casteel Heating & Cooling made the decision an easier one to make.

The installation team of Jeff Dempsey and Jason Rice were great. They kept us informed during the entire process and took the time to review programming and owner maintenance.


Max Bayard #0101375
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 3

Posted on 4/11/2014

New Duct Work
Great job today ripping out the old duct work and replacing with new duct work. Best part about this was they only replaced what needed to be replaced, they were able to reuse some components saving money. Other companies would have taken full advantage of the situation.

Jesus, Hilario, Heisen did a great job today getting the job done, extremely professional and truly cared about the work that they did. They were there to answer any questions and cleaned the area better than it was when they got there.

Thank you all!!!!! Great experience

Penn Maness 101224
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
Reviews: 1

Posted on 4/7/2014

Quick, Affordable and Knowledgeable
We chose Casteel based off of a referral from a friend. They came out immediately to look at our issues and even came back the next day with a resolution and price.

Initially they weren't going to be able to install our new heating & AC unit for another 2 weeks- but since they knew we were looking to have it installed sooner if possible they called and moved us up a week, which was great!

Joe Vanderbilt and Jason Carver got to our house on time, went over the process, asked if we had any questions, then worked about 8 hours with no interruption to our day. No mess left behind either.

I would recommend Casteel if you are looking for someone who knows what they are doing, gives you honest feedback about what you need(without trying to up sell you), and completes their business in a very timely manner.


Thanks,
Amy Celio Invoice #0100798
Overall



Quality


Service


Value



Was this review helpful?  Yes No
Link to This Review      Post on Facebook   Share on Twitter
1 to 5 of 1732

Put in your 2 cents. Write a review and tell everyone how you felt about this business or service professional.

Is this your business? Would you like to respond to a review? Reply now through your Business Center.



Other home services categories in Marietta, GA
Kudzu Features
Advice
All Categories
Deals
Guides
Maps
Restaurant Finder
Virtual House

©2014 Cox Search, Inc. All rights reserved. Data provided in part by Localeze and Valpak.