ARS Universal can upgrade your old and inefficient HVAC system with a modern high efficiency system. This will save several dollars on your energy bills.
My husband and I have been with ARS for a couple of years, but this year they don't have time for us. He called to have a unit fixed over a week ago (the middle of May, not during the middle of the... summer) and was told they didn't have time for an appointment until the following week, on Wednesday. The following Wednesday nobody showed up the entire day, and when my husband called he was told that some technicians were out sick, but we would be the first appointment the following Thursday. On Thursday nobody showed up the entire day again, and we were again told that we would be the first appointment the following Friday. On Friday by noon nobody had shown up, so we gave up and cancelled the appointment. I wasted 2-1/2 days waiting for them.VIEW MORE »VIEW LESS »
Please do not use Universal Heating and Air! They are overpriced and will recommend service that does not need to be done. In January we had Universal out for general maintenace as we hadn't had the unit checked in a while although it was working fine. They decided they need to replace a part which I had them do. (Sorry I can't remember what they replaced). However the heating unit stopped working 3 times after that and we had to have them come out and replace this part twice as what they had put in "went bad". The third time they came out they now said we needed a new gas valve and control board so we should just replace the unit. Had Reliable come out for a second opinion and all we needed was the gas valve for a few hundred - did not need to replace the unit. Then had Universal out this spring as we'd already paid for a service contract. On our basement heat pump the repairman stated we had a freon leak and the contacter needed to be replaced. The repairman pointed out a crack - said that's probably your leak - may want to replace this unit with all these repairs. Again, had Reliable out for a second opinion on these repairs and for $125 had the freon leak fixed in the valve stem. The supposed crack the Reliable Tech just shook his head and said that would have nothing to do with a freon leack. He just cleaned the contacter, nothing wrong with it. So buyer beware and make sure you get a second opinion if Universal recommends repairs or replacing a unit!!
Very poor customer service, they completely messed up the appointment time (we confirmed a scheduled service for sometime between 9-1, but they had us down for 1-6 somehow). I called at 12:30 to inquire, after a little back-and-forth, they sent out a technician who arrived 45 mins later. The Carton P was a great technician and very thorough. He deserves the stars.
Norberto was professional and courteous during the service visit. He took the time to re-educate us on how to operate the thermostat that had been replaced on a previous visit. We appreciated the time he took to review the status of our HVAC systems, as well as share specials that were available for add-on services. As usual, Universal Norcross provided excellent customer service.
We wanted to get our system tuned up before the hot weather gets here. I was happy to get an appointment the same week as calling. Terence was great! He checked out the system and gave me an update. The air conditioner is running great and much quieter than before. I will definitely request Terence when I schedule my fall service!
Jim M. took great care of our situation and focused on providing long term value. Very happy with Jim 7 ARS
Universal installed and has serviced both my heating and A/C units for MANY years. This semi-annual service visit was no exception. Terence and his partner kept me informed as they serviced the A/C unit and provided some good education...particularly on the function of my thermostat. Service was done in a timely manor. The gentleman who did the inside service wore shoe covers to protect my floors. Thanks Terence and Bob (I think).
About five years ago we had our upper HVAC unit replaced by Universal, and they did a great job. However, they've done a terrible job on the lower unit for me and for my mom's house. At mom's house, they left the upper drip pipe open, hanging behind the sheetrock and dripping into the wall. Had to repair and repaint. At our house they failed to extend the outside air intake and left it pulling air from the space between the ceiling of the first floor and the second floor. Personnel were nice but obviously either poorly trained or didn't give a rip about doing the job right. TERRIBLE. USELESS.
Matt, did a great job for me, over and above the job. Just a great person. I he like this with everyone not just me. That kind of person he seem to be very, very nice. Thank you for sending him.
Terence and Clayton were right on time. Keep us well informed as he serviced 4 of our HVAC units.Service was done in a timely manor. They wore shoe covers to protect the floors.Great valve and service. Will be requesting these techs on our next service call with universal. Great job. Thanks
I bought a “tune-up” at Home Depot from the sales rep for Universal. I even said half jokingly to the rep… “Oh, you’re not going to try to sell me a new system are you?” But it was a low price, and we were overdue for a tune-up, so I tried it. The service tech didn’t do too much in the way of actually tuning-up, but he try to scare me, telling me how dangerous the system is… “If I had children, I wouldn’t have this in my home” type statements. I was told the reason my 6-month old carbon monoxide/gas detectors didn’t pick up danger is because they are “old”. No surprise, I needed a new system immediately, and wasn’t I lucky that a sales rep was available to come out that very night. He actually seemed surprised that I declined. Of course, not to be fool-hearty, I immediately called another company (and researched it through the BBB, Hope Reports, etc. like I should have done in the first place.) The new folks took apart the furnace, ran a camera into the heat exchanger, tested CO levels, and lo and behold it’s not dangerous. I felt scammed and Home Depot should really be more careful too because I will also think long and hard before I ever use one of their contractors. (This was so upsetting, I created this account just to write this review.)
Always on time. Provides good customer service and reliable work on my systems. I have been using them for several years for various hvac needs.
Alex did a thorough job in cleaning the ducts in my home. He explained the process in detail. The house smells nice and clean. Alex did a great job.
We used your services for the first time today. We were so impressed and pleased with Mr. Verges' knowledge, capability and professionalism that we wanted to write to commend him. Thank you, The Kendalls
When my air conditioner stopped working and the temperature in the house rose to 85 degrees Universal was here within two hours and a short time later everything was up and running. With 90+ degrees forecast I feared I was going to have to move out for a few days. The people I dealt with were incredibly kind and efficient. Have been with Universal for 11 years and overall it has been a very positive relationship.
Universal has replaced our AC and heating, and they have also done duct work for us. The technicians have been polite and knowledgeable. The service department stands by their work, and are eager to resolve any issues that may arise.
This is the absolute worst company ever. They have NO costumer service skills. Our a/c broke over a week ago. When the came out to fix it the tech was over 2 hours late and basically said it wasn't the unit that we needed the ducts replaced. Someone came out the next day and gave us the quote (which was more expensive than several other places, but they were recommend to us... what a joke!) It has since been a week and the work has not been done. Every time I call I get an excuse about new computer system or some emergency installation that has taken precedence over us. They keep telling us different excuses... not the right parts, not my department, new office systems, etc... This company is full of LIARS!!! We've been sitting in our house with no a/c and 2 young kids for over a week now in 85-90 degree weather and they just don't care. Trust me, save yourself the grief and take your money elsewhere. DO NOT DO business with Universal!! They are scam artist!!