Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com »

11075 GA-92Woodstock, GA 30188   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

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Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Cleaning Types

  • Duct, Hood & Vent

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Specialty

  • Insulation Installation

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

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Very Professional!, 4/17/2015

When the lady from Reliable called to tell me who would be coming to my house she said that her best man was coming, his name was Marty. She wasn't kidding. Marty K and Matt S were awesome.... Professional, knew their jobs, and were just the nicest guys. This house had never had central heating or air and the ductwork was a challenge that they overcame with no stress and a smile on their face. They worked well together and made the whole experience painless. After having to replace 1/4 of the floor joists and a section of exterior wall unexpectedly, I needed that. The electrician was very nice and professional as well. I will always recommend Reliable Heating and Air.

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Job done right... pleasant experience., 4/17/2015

Ted came out and walked us through our options for replacing our tired HVAC system. No hassle at all. A few days later our system was installed by Johnnie and Eric. They did excellent work... our old... system was removed (even though they had to completely disassemble our old furnace to get it out of the attic) and our new system was installed in no time (including a new zone system). They were friendly, polite, and kept us informed of their progress throughout the day. In the end, they cleaned up after themselves and explained everything they had done. The system works great and our house is comfortable. Overall a very pleasant experience.

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Videos & Photos

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Video (2 videos)

  • 2

  • 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager

Linked Review

DJfromBallGround

Reviews: 2

Cool & Comfortable!

We had a sun room that was always uncomfortable. Daniel Jape came out and suggested a mini split system by Trane. We had never heard of that before but Daniel took time to explain how it would meet our needs and made us feel confident in that solution. Within a few days Mike Cagle & his helper came out and installed the mini split in one day. Not only was Reliable able to install the unit but they installed the new electrical for it as well. Everyone at Reliable was professional, friendly, & top notch! Will definitely recommend to friends & family. Thanks for a job well done.

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mckeens13

Reviews: 1

Very Professional!

When the lady from Reliable called to tell me who would be coming to my house she said that her best man was coming, his name was Marty. She wasn't kidding. Marty K and Matt S were awesome. Professional, knew their jobs, and were just the nicest guys. This house had never had central heating or air and the ductwork was a challenge that they overcame with no stress and a smile on their face. They worked well together and made the whole experience painless. After having to replace 1/4 of the floor joists and a section of exterior wall unexpectedly, I needed that. The electrician was very nice and professional as well. I will always recommend Reliable Heating and Air.

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gsedwards

Reviews: 1

Job done right... pleasant experience.

Ted came out and walked us through our options for replacing our tired HVAC system. No hassle at all. A few days later our system was installed by Johnnie and Eric. They did excellent work... our old system was removed (even though they had to completely disassemble our old furnace to get it out of the attic) and our new system was installed in no time (including a new zone system). They were friendly, polite, and kept us informed of their progress throughout the day. In the end, they cleaned up after themselves and explained everything they had done. The system works great and our house is comfortable. Overall a very pleasant experience.

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ralph68

Reviews: 1

Dependable

Blain Graham and Josh Zielinski spent three days in our home installing additional insulation. Leaving our home while work being done was never an issue. They are very trustworthy. At job's end, they were mindful enough to take us through all the improvements to the insulation that they made. They were very professional, neat, and the job was completed successfully to our satisfaction. I would recommend Reliable Heating and Air without hesitation.

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elmcmullen

Reviews: 1

Poor Service Performance, Not Priority

Purchased the HVAC tune-up plan for Spring and Fall. After the fall service was performed per the technician's boxes checked another company was hired to come and perform the same services. We were informed those services were obviously not performed when the Gas Co was out to repair a leak less than a week after the service. Scheduled the spring service with the first availability not until May 14th. This scheduling does not reflect priority service and I am not looking forward to standing over a technician to be sure the job is performed as described so an additional company isn't needed to perform the same spring tune-up. I would not recommend for general service maintenance.

Reliable Heating Air Plumbing & Electric replied on 04-16-2015

The priority service we provide for our contract customers is for breakdowns and emergencies. Routine service and maintenance is scheduled out further than breakdowns so we can keep enough techs available for times when customers have no heat or cooling. I will have our customer service manager contact you and get the details about any service performed that did meet our normal standards. If our tech did not do all the required items on a tune up, we will make sure it is corrected. The two systems we installed for you have 10 year parts and labor warranties and can be extended to lifetime coverage as long as the routine service is performed making this a good investment for someone who plans on staying in their home for a extended time. Mark Wall will contact you and see if there is a date sooner to perform your service that meets your schedule. Thank you for your input and your business. Dan Jape, owner.

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blessed1954

Reviews: 1

"Reliable" is reliable.

My experience with Reliable is, that they are what their company name says. They are Reliable. When I first called and needed help, my 23 year old unit had quit and it was the first day that I needed the air conditioner on. I had no cool air at all. I spoke with Tim McWaters and he was great and got me the help I needed from a technician named Jerome. He was great, he fixed my old unit enough to get me some cool air until I could have mine replaced. The technician, Chuck, came on time and replaced my unit for a new one. He did a excellent job! Very courteous and knowledgeable. Everyone I have spoken with in the this company has exceeded my expectations tremendously! They are all great at what they do and care for their customers. Great customer service Reliable. Keep up the good work. I would recommend them to anyone. Thank you so much Tim McWaters, Jerome and Chuck for your service to me and my home. I am enjoying it now and for the years to come. God bless.

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Bowzer

Reviews: 2

Get Second Opinion

Proposed for New $3000 Unit. $800 proposed for just recharge. What happened to fixing exist system

Reliable Heating Air Plumbing & Electric replied on 04-16-2015

I apologize the tech did not explain your problem better. You have a Freon leak in your system and the fix to this is to replace the indoor coiling coil and the outdoor unit. Your system uses R-22 Freon which the EPA has phased out due to the damage to the ozone layer. We can still buy Freon for a couple of years more, but to convince people to replace their old units, production of Freon is restricted to a small amount of what is needed which has sent the price sky rocking. They government has cut production this year by 57% and will keep reducing the amount each year until no more will be manufactured. The leaks that develop in old Freon systems are not repairable and you would not want to simply put more Freon in as it will just leak out. No one likes to hear that they have to buy a new system, but over the next few years, everybody with a leaking unit will have to face this reality. Thank you for your business and I think you will find our pricing and 10 year parts and labor warranty very competitive in the market. Please let me know if I can help or answer any questions. Dan Jape, owner. My cell is 404 626-2344

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Jason1981

Reviews: 1

Great Maintenance Phillip Morrison

Reliable Heating & Air trained Phillip Well, He took his time and answered all my questions. We purchased all our Units and Maintenance was done with care. Thanks Phillip

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petsway

Reviews: 1

Very disappointed with Reliable

I bought a Trane system about 11 years ago from Reliable. Today after around 24 or more visits by Reliable for repairs I decided to call Shumate Cost me $500 to get them to do the same thing Reliable had done 20 other times, put gas in the system. Last year Reliable did a lot of work on the system again and assured me it was fixed. Guess what, same issue again The owner assured me they would take care of it, but I guess not. I will give Reliable credit, They were always quit to respond. After ten years of twice a year visits and not fixing the problem, me taking time off from work to meet them, high electric bills from the system running all the time I have had enough. That is why I have gone to another company and will not depend on Reliable because they are anything but. Thank God the system had a 10 year warrant on it because it needed every bit of it. Just about everything in the system has been replace once. Don Petteway

Reliable Heating Air Plumbing & Electric replied on 04-16-2015

I do appreciate you giving us credit for always coming out and fixing this system each time you had an issue. I believe we have replaced every major component on your system under the 10 year parts and labor warranty we provide. There is now a refrigerant leak somewhere that needs to be fixed and repaired or the leaky component replaced. I wish you had called us to let us know you had an issue and we would have put refrigerant back in it at for now to get you cooling. I looked at your service records and see there has been multiple issues over the years and I will gladly repair or replace whatever the problem is for no charge. I realize you are out of warranty, but when I see a pattern of problems, I will not stop until we get it fixed. The leak may be in the copper lines or in the coils, but I will find it and fix it. Trane has a policy of allowing us to fix the issue out of warranty when there has been a continuing problem. But I have to know when there is a problem. Please call Mark Wall or myself and let us come find the leak before the refrigerant leaks out again. Dan Jape-404 626-2344

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donespo

Reviews: 1

Great experience

Very happy with installation of 2 new systems. On time, clean & work done as promised. Thanks to tech's Marty, Sam, Jonnie, Eric & Matt. Would gladly recommend Reliable.

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Karaleigh

Reviews: 1

Very Professional & Respectful

My experience with Reliable Heating & Air was AWESOME from start to finish. My salesman Mick Inzer was friendly, professional and extremely knowledgable and figured out exactly what I needed to solve my problems. When I ask him to rework the estimate to try to reduce it even a little, he did just that and emailed me the new estimate promptly. On the first day of installation he came first thing to go over the plans with the installation crew. PROFESSIONAL!!!!! My installation crew where very professional, courteous and respectful also. Dustin & Garrett where very knowledgable about the installation process and kept me up to date on their progress and plans. They where here for 3 days and traveled a long distance to complete my job. When they where done under my house where the new install was was neat and clean (better than when they started, LOL) there where no signs of them even being here. Great job to all I'm so appreciative and Blessed to have done business with you all. Thank You Gene & Karen Thompson

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mariaaawilliams

Reviews: 1

Nice and safe

I had a gas ling run to the new gas range, also a line run to the outside patio for a gas grill. Everything was excellent except the gas line to the grill needed to be more secure.

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Billk1960

Reviews: 1

"Awesome Job"

Jason Thomason and Bobby Lee and their crew did a great job. I'm very pleased with the work and they did a great clean-up also. Thanks guys.

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Swanson820

Reviews: 1

Professional and Reliable!

Alex Pelaez and his team did a GREAT job cleaning out & Sanitizing our ducts. Thank you Reliable Heating and Air for a thorough job! They even came out on Sunday so they didn't disrupt business.

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TechGirl94

Reviews: 2

Wonder Service

I cannot say enough good words about Reliable. Justin is the BEST and most professional electrician.

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mmczat

Reviews: 1

Quick, Professional and Friendly Service

My furnace began acting oddly - making new noises and putting off a different smell. I contacted Reliable off hours through their internet page, not expecting an immediate response. Surprisingly they were online and made an appointment the very next day. Tim came out, promptly diagnosed the issue,replaced a part,repaired and cleaned my unit. He was professional, friendly and very patient with my endless questions. I had such good service as I have not experienced in a good while. I would definitely trust and use Reliable again.

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Dan and Daniel Jape