2012, 2013, 2014
All soaps & detergents used to pressure wash or clean windows are environmentally safe, eco-friendly and bio-degradable. Our window film is a Green product, and our films qualify for the governement's Energy Star Tax Credit. Installing film on your home can block up to 79% of the solar energy from entering the house and can reduce your electric bills by up to 30%!
The complete experience from contacting the office to schedule the cleaning straight through to the cleaning was handled professionally. The technician arrived as planned and competed the work with... no issues. The Window Genie team members each put in the extra effort you would expect from a professional team. We will use them again... easy to work with and worth the price.VIEW MORE »VIEW LESS »
I hired window genie after seeing them in my neighborhood. From the phone call to the office to make an appointment up to the day the crew arrived the experience was simple and easy! I did not know... how wonderful my windows could look! Thanks again window genie!VIEW MORE »VIEW LESS »
Windows Genie cleaned my windows this past spring and did a remarkable job. There was one minor issue and they quickly resolved it - professionally. They went above and beyond to ensure our happiness. I can't say enough positive things about David, Jennifer and Sterling. Thank you!! Carrie W.
We were very happy with the window cleaning service that window genie provided and will definitely be using again in the future.
I purchased a coupon on Half Off Depot and thought that the price was wonderful. We live on the third floor of a condo complex and I was unsure of how clean they could acytually get the windows on the outside. Let me just say that I was blown away by how clean they were and how efficient these guys can be on their ladders. Awesome job and I can't wait to have them come back out again. Thanks guys!
I had these guys come to my home today for Gutter Cleaning, and they did not know what they were doing. They Climbed up the roof, walked around with a blower and came down and said it is clean. Then i went up and showed them all the dirt, and they showed attitude and flushed few gutters. Still they left with many gutters uncleaned, and showed bad attitude. They also did not clean afterwards on the ground, which they had promised in the service. They also charge extra surcharge, even if you are in service area. To all who are considering calling them, please avoid.
Crook, Crook, Crook. Claimed they cleaned gutter a few months ago. Evidences now showed they either didn't do it or did it so sloppy there are still tons of leaves left up there. Caused big water problem around the house.
lillinj- I'm sorry we could not help you. We just hung up the phone with you (July 18, 2013). Your gutters were cleaned by us on February 14, 2013 (over 5 months ago). It has rained non stop this year. We stand behind our service 100%. If your gutters had issues, certainly you would have identified them earlier than 5 months after service. Had you called back in a reasonable time, we would have been happy to re-clean them. Any gutter cleaning company will tell you that your gutters should be cleaned out at least 2 times per year.
Just plain crooked. Techs showed up to clean gutters and made a mess leaving the remnants all over the building for me to scrub up. The techs pointed out a few alleged problems with the gutters so I had them fix those issues. They promised to have someone come quote for gutter covers, but they never showed until I followed up then they didn't show for 3 appointments then they never called with a quote or to report on my next problem they caused. WORSTER - first rainstorm it is clear their work has messed up the gutters; they don't handle drainage like they did BEFORE the service as they've altered the downward flow of the gutters. I was told it was "raining too hard." @#$%, it used to work. WORSTEST - they not only won't stand behind their service and come fix the problem they've created, they essentially called me a liar saying they'd come out and fix it but if THEY decided it wasn't their fault, I'd be charged an additional $125. WTF - do they think I like staying home from work to wait and see if they show up for this appointment?! Now they blame it on my house and the weather. Even with baddly clogged gutters, they worked better before I used this service. I've been ripped off enough by these guys to get involved again, let alone give them $880 for 50' of gutter guards I finally got the quote for. BUYER BEWARE, they don't stand behind their work. Like the other reviewer said, they don't expect repeat business, so do yourself a favor and don't get involved.
We are sorry for the mess left behind. We did come back to your home to clean it up. It was our fault and we are sorry. As far as getting a quote for gutter protection, you were given a quote for 55' of gutter. If you don't like the price, you as the consumer have the right to shop anywhere you want. Our price is very competitive for the product we sell. No one else in metro Atlanta sells the product for less than us. You had us come back a second time and we obliged. Your gutters are empty. They are not clogged and there is nothing inside them or the downspouts. You called and asked us to come back for a third time after a major storm on 6/7/13. The flash floods were intense and your gutters simply aren't equipped to hold that amount of rain in such a short time. We told you we would come back again (free of charge) but if there was nothing in the gutters again, you would be charged a $125 service call. I'm sorry we couldn't satisfy you.
Carful Homeowners, Window Genie of Alpharetta did not honor the price given for window cleaning and gutter cleaning. We paid $49 for a $100 Grouon, plus another $50 "fuel Charge", plus $100 for cleaning $60 worth of windows, plus $125 for gutter blow out. After the services were provided, they refused to honor the $100 Groupon so I had to pay an additional $40. Highly Dissatisfied! Highly recommend you look elsewhere for a more Trustworthy company.
Mr. Jackworth- You purchased a Groupon for $100 worth of window cleaning. It is also not valid in Acworth where you live. The Groupon is crystal clear that when cleaning a full set of windows in a home it is $6 per window for inside and outside or $15 per window for an ala carte cleaning. You were told in advance of scheduling your job about the $50 charge for us to come to Acworth. You were also quoted $125 for the gutter cleaning and we honored that price. We are very trustworthy. You are not telling the full story here. You forgot to mention that we took $50 off your invoice for the window cleaning. You cleaned 15 windows exterior only and your house has 29. Per the Groupon 15 windows x $10= $150. We only charged you for 10. You were upset that we would not allow you to use the Groupon for a gutter cleaning instead. I am sorry but that is not the Groupon you purchased. You as the consumer had the option to pay $99 for a gutter cleaning Groupon. I would encourage all who read this review to please visit the offer on Groupon's site (it is still accessible even if expired) to see that what we as the company were 110% upfront regarding this Groupon.
Bought a coupon - tried to use coupon - said we needed to have all windows done for $400 after coupon - refused - called where I bought coupon and was issued refund due to this company's poor reputation for honesty - hired another company and for $200 they did a fabulous job with no extra charge for sills or screens - End Result: goal of coupon failed as no repeat business from this unhappy customer!
My windows are sparkling. No kidding, they are so clean and shiny, I have one window the birds keep flying into!!!! On time, professional and a real good value for the money. I highly recommend this company.
The first technician did not do a good job on the pressure washing. There were several obvious spots and whole sections of the house that were missed. When he came back the second time he had a bad attitude and insisted that it couldn't be cleaned. A second technician came out for a third cleaning and again insisted that the spots could not be cleaned that they were under the paint and the only way to get them clean was to strip the paint off the house. The owner said that it couldn't be cleaned if he crew couldn't get it clean. Our painter easily wiped the spots off with a rag. I watched him do this. Obviously the spots were not under the paint and it was not impossible to get them clean. My conclusion is that Window Genie is either incompetent or they are all liars. Either way I expected a refund and was refused. We were told that Window Genie was paid to pressure wash and that we should not have had the expectation that they would actually get the house clean. We were very disappointed in this response.
I am sorry that it ended the way it did. However, please relay the real story to the internet world. We send 3 separate crews to your home. The second time you called our technicians liars. The third time you and your wife watched us do the work and AGREED that it could not be removed. Whatever your painter did, I do not know. But you and I both know that pressure washing COULD NOT remove whatever it was.
I had a groupon for this. Did not do a good job at cleaning my gutters. It was rushed with a power blower, they splattered my siding with mud and I ended up having to power wash and re-clean some area myself. Will not use again or recommend.
If this is in fact the case, it is unacceptable. I am the owner, David Flax. I don't recall any phone calls recently with a complaint like this. Please call our office at 678 535 7770 and we will rectify the situation immediately.
I bought HOD voucher $49 for $100 worth for pressure wash, called twice and decided to do house pressure wash and the lady said it would cost me $175. Two guys came and he said he would look around. Came back and said the price cannot be $175 but $375 but they will give a discount so it would be $320!! THAT ALMOST DOUBLE THE ORIGINAL PRICE. I have a 2005 house, 4 sided brick and it's NOT A MINI MANSION with 3 car garage!! It would not be a lot of work to do, I think they just jacked up the price since I'm going to use the voucher. I did pressure wash before with other company and cost me $200. I check my HOD account, THEY HAD REDEEMED MY VOUCHER. Called the lady and said she would call me back, but didn't. I called her this morning and she told me she cannot give a refund because I cancel on the spot without 48 hours notice. I told her I CANCEL BECAUSE THEY SUDDENLY CHANGED THE PRICE FROM $175 to $320 ON THE SPOT!! How would I know ahead of time?? Finally my husband called her and she said she would refund the money to HOD. PLEASE BE FAIR AND NO SWITCH AND BAIT OFFER THEN CUSTOMER WILL COME TO YOU!!
You were quoted $175 over the phone because you told us your home was 2,100 square feet. When we arrived and measured the home it was 4,800 square feet. It is not our fault that your home is over two times the size you told us. Please give accurate information to us and we will quote accurately. We do not bait and switch. We are only as good as the information given to us. Sorry for your experience.
Sterling and Ronnie came this morning to clean my windows. They were both pleasant, professional, and NEAT! For the first time EVER I didn't have to clean up after the window cleaners! This is especially important to me as someone who works and is having this done on a day off. They even removed the old, disgusting screens and stored them in the unfinished part of the basement for me. To top it all off, they did an awesome job with the windows and they look fantastic! Much appreciated - I will definitely recommend to my neighbors!
On time, quick, courteous, thorough. Ronnie did a fabulous job! Our home is so bright now! Thank you
Window Genie/Rich and Sterling cleaned 53 windows in our 3 story home. They were on time, worked diligently and left our windows sparkling clean. Will definitely use again!