Ackerman Security Systems - Norcross, GA - Home Security Services

Ackerman Security Systems

(770) 872-4655 View Website »

1346 Oakbrook DrNorcross, GA 30093

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Ackerman Security Systems - Norcross, GA - Best Of 2015 - Kudzu.com Ackerman Security Systems - Norcross, GA - Best Of 2015 - Kudzu.com Ackerman Security Systems - Norcross, GA - Best Of 2014 - Kudzu.com Ackerman Security Systems - Norcross, GA - Best Of 2014 - Kudzu.com Ackerman Security Systems - Norcross, GA - Best Of 2013 - Kudzu.com Ackerman Security Systems - Norcross, GA - Best Of 2013 - Kudzu.com

Business overview

Ackerman Security Systems - Norcross, GA - Portrait

Ackerman Security Systems has been installing, monitoring and servicing residential security, fire, camera and card access systems in Atlanta for over 40 years. Ackerman owns and operates the only U.L. and CSAA Five Diamond Certified monitoring center in Atlanta. Ackerman's rate of $18.95 per month includes burglary fire and medical alert monitoring for residences. And you can use your existing equipment and save money by switching to Ackerman for FREE. If you are installing a system in your.. home or business, they use the latest technology-including wireless monitoring, touch screen and virtual keypads and remote video options. Contact Atlanta's premier security provider at 770-872-4655.

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Events

  • Break-ins/Home Invasions
  • Fire
  • Medical Emergencies
  • Other Police Emergencies

Commercial

  • General Business Systems
  • Offices
  • Restaurants & Bars

Devices & Products

  • Full Security Systems
  • Home Surveillance

Services

  • Security Consulting
  • Security System Monitoring

Features & Systems

  • 24-Hour Monitoring
  • Motion Sensors
  • Perimeter Sensors
  • Video/Audio Surveillance

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015

Credentials

CSAA Certification, U.L. Certification, Honeywell Authorized Dealer certification, and CAHP Certification.

Hours of Operation

  • MON
  • 5:00am
  • 11:00pm
  • TUE
  • 5:00am
  • 11:00pm
  • WED
  • 5:00am
  • 11:00pm
  • THU
  • 5:00am
  • 11:00pm
  • FRI
  • 5:00am
  • 11:00pm
  • SAT
  • 5:00am
  • 11:00pm
  • SUN
  • 5:00am
  • 11:00pm

* 24-Hour Service Available

Payments Accepted

  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1967

Documents

[PDF] Ackerman Comparison Form
[PDF] Customer Testimonials
[PDF] Home Invasion Safety
[PDF] Personal Safety
[PDF] Pet Safety

Languages Spoken

  • English

Reviews

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Corrie, 4/23/2016

We have had Ackerman for years ... They are a very efficient and dependable... Mark O Farrell came to our house today to make updates to our system. This was a very easy process... I would... recommend Ackerman to anyone.... Great Company!!!!

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Easy and simple, 4/14/2016

Karen Bowens was great she has a wonderful personality. She explained the changeover and service agreement,which wasn't painful at all. Thanks Ackerman

Blogs

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Man Breaking into Home

How to Protect Yourself Against a Home Invasion

Have you ever stopped to wonder what you would do if someone broke into your home while you and your family were present? Would you fight back and hope you could overpower them? Would you comply with their demands in hopes that they would take what...

READ MORE »

Defend Your Home Against 3 Common Tools Burglars Use

Videos & Photos

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Photos (12 photos)

  • Ackerman Security Systems - Norcross, GA - Smart thermostat control: maximize comfort and energy savings
  • Ackerman Security Systems - Norcross, GA - Keep a Watchful Eye on Your Homeó Even When Youíre Not There
  • Ackerman Security Systems - Norcross, GA - Smart thermostat control: maximize comfort and energy savings
  • Ackerman Security Systems - Norcross, GA - The Cat did it.
  • Ackerman Security Systems - Norcross, GA - With Total Connect I canít get away with anything.
  • Ackerman Security Systems - Norcross, GA -
  • Ackerman Security Systems - Norcross, GA - Control your system via a virtual keypad using any browser on a PC, or via SMS on a PDA/cell phone.
  • Ackerman Security Systems - Norcross, GA - You operate your system by entering your security code at the keypad.
  • Ackerman Security Systems - Norcross, GA - Professionally installed, monitored carbon monoxide detectors can save lives.
  • Ackerman Security Systems - Norcross, GA - Remote services, security system, lighting, climate control and video
  • Ackerman Security Systems - Norcross, GA - Jim Callahan, President for Ackerman Security Systems in Call Center at Ackerman Corporate HQ.
  • Ackerman Security Systems - Norcross, GA -


Smart thermostat control: maximize comfort and energy savings

Linked Review

Ackerman Security Systems - Norcross, GA -  kgamis

Reviews: 1

So Disappointed

I chose Ackerman because it was a local company and endorsed by talk radio and supposedly did not require a contract. The consultant came out, inspected my current system, gave me a price of $270 and asked which credit card I wanted to use. He did some typing on his laptop and then turned it to me for a signature on the screen, which I assumed was to approve the charge. It was, in fact, a contract that I was signing that locked me in for 3 YEARS!! He NEVER once mentioned that I was signing any contract, nor was I given a chance to read what I was signing. It was simply a signature line on the screen. He told me "sign here to approve the credit card transaction". When the technician came out, he determined that my current system had faulty wiring. Therefore, I was looking at over $1000 for a new system. Since that was not in my budget, I told them never mind. I have called and emailed the original sales consultant and he will not return my calls or emails. I guess he thinks that he will just keep my money for nothing.

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Ackerman Security Systems replied on 6/21/2013

We understand your frustration.To be fair, the computer screen is 14 inches, displays pricing, terms etc., and scrolls up and down to allow viewing of the document. The system in the house was not functioning, everyone knew that. The $270 was to buy a replacement panel. Un fortunately the technician discovered that the wiring had been cut in numerous places, so changing the panel did not fix that. While there would be a cost to rewire or substitute wireless devices where needed, the cost would be substantially less than $1000. We have a call into you to discuss either a refund or fixing the system so it is usable.


More Reviews

Ackerman Security Systems - Norcross, GA -  Stitchmik

Reviews: 1

Corrie

We have had Ackerman for years ... They are a very efficient and dependable... Mark O Farrell came to our house today to make updates to our system. This was a very easy process... I would recommend Ackerman to anyone.... Great Company!!!!

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Ackerman Security Systems - Norcross, GA -  Dcmprice

Reviews: 1

NO service after the sale

Do not expect Akerman to be in a hurry if your equipment goes down. I purchased their Lynx keypad and two cameras. The keypad allows you to view the cameras and this is not cheap. Well a few weeks after the installation I lost internet connectivity on the Honeywell wap device that controls the wifi access for the cameras. I called and spoke to customer service and they had to give my number to someone that might be able to help. Long story short after a few hours of over the phone troubleshooting at my request (they just wanted to schedule a tech) the wap device is bad. I called back to get another one and was told they don't ship parts and would have to schedule a tech to come out. Needless to say it was going to be a week before anyone could come out. I was told that is the only thing they could do. I have been a customer for several years and spent lots of money on equipment and monthly fees. They don't care about service after the sale. Trust me you are at their mercy when it comes to scheduling a tech. I am extremely frustrated that they would not try to get me up and running faster. You are not treated well after the sale of equipment. I will be looking for another monitoring service. If you can't be taken care of then why stay?????

Project Details

Area Acworth, GA

Cost $1,000 - $2,999

Date April 2016

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Ackerman Security Systems - Norcross, GA -  12_meangreen

Reviews: 1

Easy and simple

Karen Bowens was great she has a wonderful personality. She explained the changeover and service agreement,which wasn't painful at all. Thanks Ackerman

Project Details

Area Hiram, GA

Date April 2016

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Ackerman Security Systems - Norcross, GA -  laterrericaw

Reviews: 1

great customer service

Ronnie wells was Great stayed to his word on every step of the way thanks Mr wells and will greatly recommend this great company to the next person. ! and thanks Ackerman security for your great customer service.

Project Details

Area Atlanta, GA

Date April 2016

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Ackerman Security Systems - Norcross, GA -  irenewhitely

Reviews: 1

Feel Secure Already

I made an appt with Ackerman Security as I was looking to make some changes for better protection in my home due to recent break ins in my neighborhood. I was surprised and pleased a female came out! Ilene Schoolsky immediately put me at ease. She wasn't pushy at all, like a typical sales person. I could tell she was genuinely concerned and together we walked around my house inside and out and she and she helped point our the vulnerable areas in areas I never paid attention to. When we walked outside I could see how easy it was in certain areas for an intruder. I was also surprised by the low monitoring fee as my previous security company was over $50 a month. I am loving the app on my phone to control my alarm from wherever I am. Thank you for sending Ilene. I will continue to recommend Ilene and Ackerman Security.

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Ackerman Security Systems - Norcross, GA -  starr0

Reviews: 1

Very Friendly and helpful

My consultation with Jasheika was excellent, she was very informational and helpful. She helped me save on a lot of money and time.

Project Details

Area Lithonia, GA

Date February 2016

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Ackerman Security Systems - Norcross, GA -  katiakate

Reviews: 1

Great Security Company & Sales Representative

My neighborhood was having a few break-ins and I wanted to have a few interior and exterior cameras installed around the property. I met with Brian Lewis and he took the time to explain the different options for detection and camera surveillance. I was pleased with the knowledge that he had for the different items. My next step is to get my husband to decide what he would like installed. I have recommended Brian to my neighbors and homeowners association.

Project Details

Area Atlanta, GA

Cost $500 - $999

Date March 2016

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Ackerman Security Systems - Norcross, GA -  Mclaggett

Reviews: 1

Outstanding job!! Brian Lewis

Brian Lewis is one of the best within your security systems organization because he addressed all of our home protection concerns while illustrating a high level of customer service. He wasn't a typical pushy sales guy... Again a great asset to your company. My family is truly thankful for the peace of mind, kindness, helpfulness, and friendliness Brian Lewis provided. Thank you, and have an outstanding day! All the best, MJC

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Ackerman Security Systems - Norcross, GA -  MarieDinsmore

Reviews: 2

BEST IN SECURITY!!!!!!!

As a REALTOR, referrals are part of my business and I have high standards for who I refer. Without hesitation I highly recommend Ackerman Security and I will go a step further, I recommend Chris Averitt with Ackerman - great job, timely, knowledgeable and professional. Remember you get what you pay for and when it comes to protecting your largest investment and family don't shop price get educated and use the best company - ACKERMAN!!!

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Ackerman Security Systems - Norcross, GA -  uscot411

Reviews: 1

Very Pleased with Service & Sales

Just finished my free consultation with Ackerman Security and I decided to have them as our new security company! She was very knowledgable of the business and advised me of all Ackerman had to offer. Explained to her my frustration and disappointment with my last security company & she put my mind at ease. Thank again Karen!

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Ackerman Security Systems - Norcross, GA -  faustjt525

Reviews: 1

Exceptional Customer Experience

Ackerman installed a state of the art Honeywell esecurity and fire detection system for me on short notice. Exceptional customer experience, start to finish. Every aspect from my initial phone call through installation was done incredibly well. The employees with whom I worked were competent, knowledgeable, and knew how to explain system capabilities and operations to me. I give them my strongest support to be your provider of choice if you need a security system and/or fire detection system.

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Ackerman Security Systems - Norcross, GA -  Katharine1

Reviews: 1

Friendly and helpful sales rep

My sales representative, Mr. Vanover, was very thorough in his presentation. He was friendly and very patient while answering our questions. P. Threlkeld

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Ackerman Security Systems - Norcross, GA -  monroe2011

Reviews: 1

No communication from Ackerman for over 3 years

Ackerman refuses to rebate back 3 to 4 yrs of monthly auto draft payments even though there has been no security services of any kind for the entire period.Im a customer since 2004. Aprox 4 yrs ago I switched to voip home telphone system. They never tested or checked on the system entire period. Just found out absolutely no service entire 4 yr period. They say "I should have told them of changing my type of phone its in the contract signed in 2004" I called them to advise of my changed telephone system. Regardless it seems if they are billing each month the company should have a way to tell no service is being provided. A genuine ripoff here.

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Ackerman Security Systems replied on 3/01/2016

Please contact me to review and resolve, jim.callahan@ackermansecurity.com. I will research and if correct resolve. No alarm company is alerted if a customer abandons their landline. A document was reviewed and signed at point of sale covering this. I can understand that perhaps you did not recall in 2015 having this conversation in 2004.

Ackerman Security Systems - Norcross, GA -  NetteJC

Reviews: 1

Efficient, safety and a little extra

James McCauley was our sales rep and he was very knowledgeable and patient. He explained all the details and even went out of his way to install yard signs when the technician ran out. This will add an extra level of security after break-ins at our house. Thank you James.

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Ackerman Security Systems - Norcross, GA -  cj689354

Reviews: 1

A great company

My saleswoman was friendly professional and knowledgeable. All my questions were answered. The 45 second response time gives me peace of mind. C.Jackson

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Smart thermostat control: maximize comfort and energy savings

Displaying 1-2 of 2

Blogs

How to Protect Yourself Against a Home Invasion

Have you ever stopped to wonder what you would do if someone broke into your home while you and your family were present? Would you fight back and hope you could overpower them? Would you comply with their demands in hopes that they would take what they want and leave? Though it can be stressful to even consider such a situation, it's important to do so in advance so that you can better protect...

Read more »