Castle Painting

4627 Roswell Road Northeast 
Atlanta, GA 30342
Phone: (404) 994-3907
Toll Free: (855) 692-2785
Fax: (404) 843-6803
Website: www.castlega.com
Castle Painting Castle Painting : Painters & Painting Contractors, Atlanta, GA



Review
Reviews: 3

Posted on 7/14/2013

Stay away from Castle
Castle Painting left a mess in my house. A crew painted my house and then two painters worked all day sanding and touching up because there was that amount of touch to do! Upon checking their work that time, they had left the house a mess with extensive amounts of sheetrock dust on the hardwoods, paint splatters all over the hardwoods, ceiling paint on the walls and wall paint on the ceilings, paint on the bathtub surround, paint in the bathtub, and paint all over the floor. When I called the office, the supervisor wouldn’t call me back. I finally sent an email and did receive a call offering to send someone out to clean. The cleaning person was at the house for several hours and still didn’t get all the paint off the bathroom or off the floors. Castle never followed up with me and frankly I am done with them. I paid thousands of dollars for the painting and I am very disappointed in what happened at the end. I will never use Castle again and I will never recommend them to anyone again either. There is absolutely no excuse for the condition that they left my house in and their customer service, overall, was abysmal.
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Castle Painting replied on 07-15-2013
We certainly apologize that we didn't meet this customer's expectations. For this project our crew went above and beyond the scope of work originally outlined in the estimate where they performed extensive sheetrock repair - not wall prep - which we didn't charge the customer for. We apologize for any dust that was left behind and it is very uncharacteristic of our crews to leave a project in this condition. In fact, we routinely get feedback similar to Melissa's experience on a project completed just the previous week where she said that "Rodolfo was great! Very attentive to detail and extremely helpful with any questions or concerns. I had zero issues at completion of project. Project was finished quickly and looks fantastic!" This is why we offered to send a house cleaner to try to make her happy. Additionally, our account manager visited the job site three times and our operations director spoke to the customer multiple times. We pride ourselves on the quality of work we perform and our customer service we provide and again we apologize if we did not meet these expectations. Please review the many customer comments on Angie's List to get a better idea of what our customers have to say. We can also provide references upon request.


More Reviews
Reviews: 2

Posted on 8/23/2013

Love our new look
Thank you so much! We are very happy with the way our home looks. We had no idea what a difference changing colors would make. We are truely loving it. It was surprisingly very affordable as well. My wife and I are very happy. Thanks again you the entire Castle team!
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Castle Painting replied on 08-23-2013
Thank you very much for your review and for your business!
Reviews: 1

Posted on 6/11/2013

Absolute Disaster
I hired Castle to fix a leak in my deck, and really regret it. After 10 months, and $8,800 I still have a leaky deck and have no plan to get it fixed - just excuses and a lack of accountability.
Pros:
- really nice people
- did ok with a prior painting job for us
Cons:
- did not deliver what was expected
- frequently missed appointments, didnt return calls etc.
- clearly stretched too thin with marketing exceeding capability to execute
Advice to others:
- do not hire them, unless it is a simple painting job
- dont pay them in advance - the service really degrades after they are paid
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Castle Painting replied on 06-11-2013
We tried on many occasions to resolve their water problems and we went above and beyond based on the services that we were contracted to do which was repair work rather than the recommendation to completely remove all of the stone flooring and start over to ensure that the correct drainage and waterproofing is done and to ensure that further water damage is not present. Castle performed all of the contracted services and we have stood behind the work performed. We even contacted the original builder as well as consulted with other people that could help troubleshoot the root cause. We firmly believe the only way to resolve the issue is to consider the original recommendation of removing the entire floor and rebuilding it to resolve the structural issues which is causing the leaking and water damage.
Reviews: 1

Posted on 1/22/2013

dissapointed
had an estimate appointment set up for 10am-11am no one showed. Called and was told that they were running late if 12:30 would be good. My time was wasted. My time is much more valuable that that, didn't even call to say that they were running late. Very disappointing since we have heard good things in the past. Won't ever be calling them back.
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Castle Painting replied on 01-22-2013
We sincerely apologize for the inconvenience. We value your time and work very hard to ensure that every appointment is met in a timely fashion. We happened to go through an email server upgrade last evening and we were not informed that we had to change some configurations so our calendars were not all synched correctly. Again, we apologize for this inconvenience.
Reviews: 1

Posted on 12/14/2012

Worst Experience
I had set them up to come out for an estimate. Discussed everything with Jessica. Get a confirmation email, confirming day and time. Take the day off to be home & get a call 6 minutes before the appointment time telling me that I'm out of the service area. So unprofessionalspeaks volumes about a company....
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Castle Painting replied on 12-19-2012
Castle did deliver the estimate to the caller. We were originally under the impression that the scope of the project was a large basement area however we discovered prior to the onsite appointment that the scope was much smaller and would not meet the minimum charge for servicing a location in excess of 1 hour from our service area. We explained that we could deliver the estimate without coming onsite, which we promptly did however we have not heard back from this caller. The miscommunication is unfortunate and we work diligently to take care of every inquiry promptly and efficiently.
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