ClearView Window Cleaning and Pressure W

ClearView Window Cleaning and Pressure W Window Cleaning
Phone: (770) 926-1960
Email: Email this business
Website: www.clearviewatl.com
ClearView Window Cleaning and Pressure W ClearView Window Cleaning and Pressure W : Window Cleaning, Marietta, GA


Review
Reviews: 2

Posted on 7/19/2013

Very Dissapointed, Will Never Use Again
Had used Clearview the year before to pressure wash my decks and screened porch. Owner was present and all went well. When I had them back out a couple of years later, Wesley wasn't present and the process went miserably. The crew had the pressure so high, they sprayed dirt and grime from the screens all over the roof of the porch which is 12 feet up. There is still dirt in some of the grooves of the ceiling. They also damaged an outdoor speaker on the porch from the force of the spraying. I stopped them when I saw the ceiling and called the owner who refused to leave his home and come to my home. He made excuse after excuse for his crew. The crew left but eventually came back after NUMEROUS phone calls to the owner since the job was half done. At that time I didn't know the speaker had been ruined. Later when I discovered this after they left (found it dripping in water and no longer working) I contacted Wesley about it. He was indifferent, no apologies. I later found out the speaker could be repaired under warranty and called one last time to let him know that it had never started working again as he thought it would. Again, Wesley showed no concern, no offer to help pay the shipping cost to have it repaired. At no time did he ever apologize for all the damage they did and never accepted any responsibility for anything that happened. Will NEVER use this company again. They are shallow and uncaring about their customers, even a repeat customer.
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ClearView Window Cleaning and Pressure W replied on 07-19-2013
Dear Ms. 5000, I am very sorry for the inconveince this has caused you. The entire staff at ClearView strives to please every individual client that uses our services. This review came as a surprise to me because I thought that we had resolved the issue through our extensive communication. When we started to clean the exterior of the screened porch, you came outside and told us to stop because you did not want chemicals to get inside your screened porch. We stopped using our low pressure chemical wash procedure and began to try and get the mildew off of the dividers between the screens with out chemical. You came back out and told us to stop again, because we were getting to much water inside the screened porch. If we would have continued our low pressure chemical wash, we would not have needed to use higher pressure. The chemical allows us to do a low pressure rinse but when you allowed us to only use water pressure, the mildew needed a lot more pressure to clean the areas. After you came out the second time to stop us, you mentioned that you would use a towel to clean off the areas by hand. Our team misunderstood what you meant and thought you were talking about the outside areas since you had already stopped us twice. We finished all other areas, cleaned up inside of the screened porch and packed up. When you called in concern of the job not being complete we discussed what had happened. You and I spoke a number of times that day about everything and I apologized repeatedly. I Wesley Collins, owner, of ClearView came out to your residence with my same crew the same day. When we arrived we got right to work detail cleaning everything that was unfinished. We recleaned the outside and finished by hand cleaning everything inside the porch that got dirty or wet. You came out and we talked at length about everything and you seemed happy. You then wrote us a check, which I discounted the price due to the issues. You then called some days later about the speaker not working. I asked you to give it a few days to dry out and see if it would come back on. I did not hear from you so I called to check up a week or so later. I left you a message and did not hear back from you for a month or so. When you called me back about the speaker, you had told me about it being under warranty. I then apologized again for all the time and grief you went thru to get the speaker fixed. After talking for about thirty minutes, I thought you were satisfied with the result of the outcome. When we got off of the phone, I thought the issue was resolved. It has been a while since we last spoke and I just saw the review that you left us. Again, I apologize for any trouble we may have caused you. Unfortunatly, in this case, despite all of our efforts, we were not able to satisfy this customer. I wish you luck on your next pressure washing experience. Sincerely, Wesley Collins


More Reviews
Reviews: 2

Posted on 4/10/2014

Great Job
Wesley called me back the next day after I sent a message through Kudzu. Quoted me over the phone and was able to come the same day! Price was great, crew was great, and the house looks great! My neighbor got a card from the crew leader because he was so impressed with the job. I thought I was going to have to paint certain areas of the exterior that the wash took off. Definitely will use them again. Thank you, Leann
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Reviews: 1

Posted on 3/22/2014

Excellent service
These guys were great. Cleaned my entire house, driveway, deck and patio. Everything looks perfect. I would use them again.
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Reviews: 4

Posted on 3/6/2014

Great Window Service
called based on these reviews. The owner shows up, gives a very fair quote along with other helpful info. & sets appointment. His crew were on time and did the job in a friendly, professional manner.
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Reviews: 1

Posted on 1/10/2014

Great Job and Great Price
Great Job, Great Price! Very pleased with the results. My house has needed pressure washing for some time. I put it off for a long time, because I was afraid it would cost me a fortune!! Thanks kudzu for creating this website, made my search a lot easier. If the rating scale was 1-10 stars, Clearview would get all 10.
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Reviews: 4

Posted on 1/8/2014

Excellent Window Cleaning
Excellent!!!! Cleaning (in & out) was completed on 11/19/13 - Windows sparkled I waited to write this review to see if the windows stayed clean. I have several windows which are approximately 6 feet by 4 feet and have always had issued with them looking dirty after just a couple of weeks. Also have leaded glass windows in front door which have never looked so good. After all the rain windows still look as sparkling clean as the day they did them....
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