Atlanta Peach Movers

Atlanta Peach Movers Movers
2911 Northeast Parkway 
Doraville, GA 30360
Phone: (770) 447-5121
Fax: (770) 447-5154
Email: Email this business
Website: www.atlpeachmovers.com...
Atlanta Peach Movers Atlanta Peach Movers : Movers, Doraville, GA



Review
Reviews: 3

Posted on 7/19/2013

Get prices IN WRITING
My wife & I spoke with a very nice salesperson, named Ron. He gave us a price, but then when Orlando, the owner, got involved; the prices changed and kept going up because it was the end of the month. We didn't like the price changes, so we emailed Orlando and told him we would use another company and leave feedback on Kudzu.com about what we experienced. His immediate response was, "I will have my attorney contact you ASAP..I gave you a fair price but you kept trying to change it. STOP AND THINK BEFORE YOU SLANDER MY NAME." His next response included, " You go ahead and Slander my name and I will make my attorney come after you because I was so nice to you and tried my best to work with you."

We chose to give our money to a company that charged us the same price as APM, simply because they didn't waiver on the price at all because of the time of month we chose to move.

Any business owner that chooses to pull the "I'm gonna call my attorney" card based on the possibility of negative feedback on a public forum, should rethink whether or not he should speak to his customer at all.

A lot of people have had great experiences with this company, and that's great, but, I just wonder if there are so few negative experiences shared on Kudzu.com because he threatened to call his attorney...

I'm sure Orlando will respond with how many customers he has moved this year or some other incredible statistic. Quantity does not equal quality, Orlando.
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Atlanta Peach Movers replied on 08-13-2013
The customer called our office and talked to an inside sales rep who suggested 4 men and 1 truck. The customer then asked for an on-site estimate and an outside sales rep walked through the house and suggested 5 men and 1 truck because of the additional items going. In between the original call and the on-site visit, the date the customer wanted began to sell out, and the rates increased. The extra man also factored into the price increase. We operate no differently from any other transportation company such as Avis, Delta, Amtrak, or Carnival in that we book and price our services according to supply and demand. The customer had the option to book with either estimator on either date and was quoted the rates in effect at the time. The on-site estimator showed the customer the published tariff and the rates in writing, but the customer said that we were trying to “bait and switch” him. The customer did call Orlando after work while Orlando was with a client, and Orlando took 20 minutes trying to offer an explanation and the potential cost savings by going with the extra man. The customer refused to do business with us and threatened to post a negative review. The reason the prices didn’t fluctuate with our competitor is because the customer only called and got one estimate and then booked with them. Please understand that we are at our peak in the summer with our phone ringing off the hook with 45 trucks on the road and 150 employees working long hours. Orlando typically answers hundreds of calls, emails and questions during the day, and he lays awake at night thinking of ways to improve our service. We hate to lose an order, but experience has shown that if we always give our best, then our average will break pretty well. Orlando and the rest of us at APM have succeeded through hard work and want to do the right thing, and given that the customer is himself a business owner, we’re sure that he can understand that life is a mixture of give and take. Also, given that he owns a travel agency, we’re sure that he understands the the nature of price fluctuations. We do wish him well in the future. Please call or email if you need assistance with pricing or questions about moving: Bill Boone, 678-728-2311, bboone@atlpeachmovers.com.


More Reviews
Reviews: 1

Posted on 4/14/2014

Top Notch!
After receiving several quotes from local movers, I decided to go with Atlanta Peach. Their sales rep, Bill Boone (678-728-2311), did a great job estimating the number of men and trucks required to get the job done in a reasonable amount of time.

I had Marvin's team on moving day and those guys did a great job. They were very polite and positive during the day.

Great job!

Matt
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Reviews: 1

Posted on 3/31/2014

Great job
We could not have been more satisfied with the move! Leon and his crew were very professional and we were very pleased to see all the measures they took to protect our belongings. We could tell that the guys knew and liked each other, and they worked very well as a cohesive team. I was astonished that they worked so hard for 8 hours without ever slowing down. They didn’t even stop for lunch – just ate their sandwiches in the 10 minutes it took to drive from the old house to the new one. Our primary concern during the move was our 1910 vintage grand piano, and they handled her without incident.
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Atlanta Peach Movers replied on 03-31-2014
Thank you very much for your business. It was my pleasure to help you get everything set up for your move. Bill Boone, Certified Move Consultant, bboone@atlpeachmovers.com 678-728-2311
Reviews: 3

Posted on 2/5/2014

Extremely lacking Senior VP Inside Sales
I attempted to book my move with Peach Movers' Senior VP of Inside Sales, Bill Boone. He was so inefficient in getting me an initial quote and ultimately ended up insulting me multiple times, that I chose another company. If you end up talking with him, request another representative. Many of my friends have been extremely satisfied with Peach Movers, but my experience didn't even get off the ground, let alone to the "red carpet."

*EDIT* Since I can't respond to Bill's erroneous reply to this review as he continues to display his lack of customer centric ideology, I will add this edit. If anyone wants to see the time stamped e-mail chain which is very different than his version of events, I am happy to provide it. I also have an apology, both in e-mail and voice-mail, from the President of the company on behalf of Bill's actions (obviously not Bill himself, since he continues to amaze me with his antics). But I doubt you need to see any of this, as Bill has very much displayed without a doubt exactly what I wrote this review about in the first place. I wouldn't be surprised if his response was deleted (influenced by the president of the company) before you can even read it.
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Atlanta Peach Movers replied on 02-05-2014
Good evening Mr. Cohen, I am the President of Atlanta Peach Movers. We take any and all complaints seriously. I emailed you today expressing my sincere apology for any unprofessionalism on Bill's part. He is a very good sales person. That does not excuse Atlanta Peach's responsibility to deliver GREAT CUSTOMER SERVICE. We didn't earn 5 stars by providing terrible service. I would love the opportunity to earn your business. I know you received my email earlier today asking you to consider our company. I will make you a HAPPY CUSTOMER. Here is my cell if you would like to talk. Again, I am sorry. 404 569 7575. thank you
Reviews: 1

Posted on 1/31/2014

Good Customer Service
I had a small issue with my booking and the company took care of it immediately! Looking forward to having them help with our move!
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Reviews: 3

Posted on 1/22/2014

Amazing!!
This company is extremely professional and dependable.

I called last minute to have them move me and they were on time, quick and actually seemed to really enjoy there work.

I highly recommend this company!
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