Reliable Heating Air Plumbing & Electric Heating & Air Conditioning

Reliable Heating Air Plumbing & Electric

(770) 872-0315 reliableair.com » View Website »

1940 Hy 85Fayetteville, GA 30214   map »
other locations »

Business overview

Reliable is a local, family owned and operated company that has been serving Metro Atlanta since 1978. Choose Reliable for all of your heating & cooling, plumbing, and electrical needs. We are a Trane Factory Authorized Comfort Specialist Dealer. We service and repair all brands of plumbing, HVAC and electrical systems.

Why Reliable?

- Professional, certified, highly trained and qualified technicians.
- Ready to serve you with a fleet of over 150 vehicles and approximately 200.. employees.
- Convenient 24 hour service.
- Same day service available when needed.
- Northside and Southside locations to serve you better.

We do it all! In addition to your HVAC, plumbing and electrical needs, Reliable also performs energy audits and complete building performance remediation services, such as insulation, weatherization, attic and crawl space sealing, along with health and safety inspections to assure you of a safe and clean indoor environment.

Father and son team Dan and Daniel Jape promise a first-class service experience for all of their residential and commercial customers and will personally stand behind each job to make sure you will be completely satisfied. Our owners are available anytime to take your call! Reach Dan on his cell at 404 626-2344 or his home at 770 924-5811. Call his son Daniel at 404 790-8082.

Call 770-594-9969 (available 7 days a week) to speak with a live Reliable employee and not an answering service or a machine. Give us a call and see why thousands of your neighbors choose us as their contractor of choice.

VIEW MORE »VIEW LESS »

Services

  • Bonded & Insured
  • Estimates
  • Guarantees
  • Licensed
  • Moisture Prevention
  • Remove Old Insulation
  • Written Contract
  • Written Work Plans

Services

  • ADA Compliant Installation
  • Air Conditioning & Heating Service
  • Appliance Installation & Service
  • Burst Pipes
  • Cleanouts Installed
  • Code Violation Repair
  • Commercial & Industrial
  • Drain Cleaning
  • Drainage Problems
  • Electrical Work
  • Galvanized Repipe
  • Gas Line Service
  • Installation & Digging
  • Leak Protection
  • Locating & Inspecting
  • Maintenance & Repair - General
  • Mobile Home Plumbing Services
  • Plumbing - General
  • Polybutylene Replacement
  • Remodeling & Replacing
  • Repipe
  • Thawing Pipes
  • Tree Root Removal
  • Unclogging
  • Water Pressure Adjustment

Services

  • Commercial Accounts
  • Do-It-Yourself Assistance
  • Duct Cleaning
  • Electrical Work
  • Emergency Installation & Repair
  • Energy Audits
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work
  • Treatment & Spray
  • Vent Cleaning
  • Weather Stripping

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Services

  • Duct Cleaning

Building Elements

  • Attics & Roofs
  • Floors, Basements, Crawl Spaces
  • Ventilation
  • Walls & Ceilings

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Baseboard Heating
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Evaporative Cooling
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Portable Units
  • Process & Radiant Heating
  • Purifiers & Allergy Control
  • Radiators
  • Rooftop Units
  • Space Heaters
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Ceiling Fan Installation
  • Code Violation Repair
  • Design & Planning
  • Electrical Upgrades
  • Emergency Service
  • General Electrical Service
  • Inspections & Testing
  • Insurance Claims
  • New Wiring
  • Pole Setting
  • Repair
  • Replacement
  • Rewiring

Cleaning Types

  • Duct, Hood & Vent

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

Specialty

  • Insulation Installation

Systems & Parts

  • Back Flow Preventers
  • Bathroom Fixtures
  • Boilers & Water Heaters
  • Catch Basins
  • Drains & Pipes
  • Kitchen Fixtures
  • Pumps
  • Sewer Lines & Systems
  • Tankless Water Heaters
  • Water Lines
  • Water Shut-Off Systems
  • Water Softeners

Type of Insulation

  • Blankets - Batts or Rolls
  • Blown-In
  • Fibrous Insulation
  • Insulating Foams
  • Loose-Fill or Spray-Applied
  • Rigid Insulation Panels

Equipment Types

  • Air Conditioning & Heating
  • Fans - Ceiling
  • Fans - Exhaust
  • Garage Door Openers
  • Lighting - Indoor
  • Lighting - Outdoor
  • Motors
  • Outlets & Switches
  • Panels & Fuse Boxes
  • Phone/Data Wiring
  • Signs
  • Surge Protectors
  • Underground Wiring

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

Licensed for commercial and residential HVAC, plumbing & electrical services. Nate Certified Company. Dan Jape past president of the Conditioned Air Contractors. Served on the Lennox Dealer Advisory Council. Member of Conditioned Air Association of Georgia. Atlanta Gas Light Natural Gas Advantage Dealer. Trane Comfort Specialist and Titanium Club dealer. Reliable is member in good standing with the National Comfort Institute and employees BPI certified auditors

Hours of Operation

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1978

Documents

[JPG] NATE Certified
[JPG] Our 100% Satisfaction Guarantee
[JPG] Comfort Institute
[JPG] Building Performance Institute
[JPG] Trane Comfort Specialists

Green Credentials

Reliable Heating & Air sells Energy Star rated equipment and recycles several tons of metal, steel, aluminum, copper, and cardboard each week. All r-22 (Freon) is recovered and turned into an EPA reclamation facility. All new equipment we sell and install uses the environmentally friendly refrigerant R410a. Our technicians are EPA certified and trained in the proper handling and disposal of the HCFC R-22 (Freon).

Languages Spoken

  • English
  • Spanish

Reviews

View More »

Would use no one else, 7/02/2015

I've used Reliable for annual HVAC service for 15 years. In recent years used for plumbing as well. Their technicians are always efficient & unhurried, dedicated to doing a good job. Serviceman... Lawrence Overstreet was recently at my house to service my AC units & did an excellent job. I highly recommend Reliable for top notch professional service at a fair price.

VIEW MORE »VIEW LESS »

Lawrence Overstreet, 7/01/2015

Lawrence was very friendly, and explained to me what he was doing, and how I could change filters. His service was great!

Videos & Photos

View all »

Video (2 videos)

  • 2 2

  • 2 2

Photos (25 photos)

  • Dan and Daniel Jape
  • 4 Divisions to Better Serve Our Customers!
  • Volunteering at Resource Service Ministries
  • Our team
  • Daniel Jape - Owner
  • Gary Roberts - General Operations Manager
  • Kim Jape - Installation Manager
  • PUPPERS!
  • Clarkson Jones - CFO
  • Forrest Paron - Sales
  • Mike Gladden - Fleet Manager
  • Meghan Ritchie - Marketing Manager
  • Chris Gleaves - Sales
  • Michael Cole - Sales
  • Darryl Baker - Sales
  • David Poss - Warehouse & Safety Manager
  • Jeff Moulder - Sales Manager
  • Chris Ferguson - Director of Business Development
  • Chris McKinney - Plumbing Manager
  • Mike Grayeski - Electrical Manager
  • Jason Bouchard - Home Performance Manager
  • Charlie Austin - Fayetteville Manager
  • John Zent - Inside Sales Manager


Dan and Daniel Jape

Linked Review

PerdidoPelican

Reviews: 9

Replaced Old AC Compressor

In late June, we noticed that our AC was not cooling. We immediately called Reliable because of prior good service. When the tech discovered multiple leaks inside and out on the 11 year old compressor, Mick Inzer came out to assess our options. In our 30 years here, cooling for the upstairs bedrooms has been marginal. A single 3 ton compressor barely met Cobb code when new. Mick examined the air handling system from the basement to the attic and recommended additional ducting and an upgrade from a 3 ton to a 4 ton compressor with a manual damper to direct air flow upstairs. He's the first AC rep to suggest anything besides a second compressor and dual ducting. The cost and potential repair problems to add a 2nd AC has never been realistic. Mick's proposal made a lot of engineering sense, so we scheduled the upgrade. We lived with open windows and ceiling fans since Reliable was so busy. Finally the date arrived and we met the techs, Chris Moore and Bobby Lee. They used Mick's proposal and made all of the proposed upgrades. There were huge air leaks of AC into the basement, so they reframed and sealed the new unit. The techs found an attic duct that was open (likely from extra insulation blown into the attic). The open duct wasted AC and air flow. They corrected that problem too, without adding charges. They were very personable and efficient. It was a pleasure to have them working in my house. It was a "win-win" in every way. Now, all floors are comfortable.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO


More Reviews

Telfair

Reviews: 3

Would use no one else

I've used Reliable for annual HVAC service for 15 years. In recent years used for plumbing as well. Their technicians are always efficient & unhurried, dedicated to doing a good job. Serviceman Lawrence Overstreet was recently at my house to service my AC units & did an excellent job. I highly recommend Reliable for top notch professional service at a fair price.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

asmith24

Reviews: 1

Lawrence Overstreet

Lawrence was very friendly, and explained to me what he was doing, and how I could change filters. His service was great!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

NEON22

Reviews: 2

VERY POOR SERVICE

We had a new a/c system installed by Reliable fourteen months ago. It came with a service contract. Our a/c has now been down for four days. We keep getting told that we are "on the list." We will have to go elsewhere and pay for the service as we have out of town family coming in tomorrow.

Reliable Heating Air Plumbing & Electric replied on 06-30-2015

I apologize for the back up in providing service in a timely manner. The heat wave came on quickly this year and put us behind giving fast response times. The customer service rep should have given you a priority status as your unit is new and under warranty. They have been making some mistakes and not scheduling correctly and I apologize for this. Please call on my cell and let me know your name and number and a tech will be dispatched right away to get the system cooling. If we can't fix it right away, we can install temp cooling in your home or pay for you to stay at a hotel. Dan Jape 404 626-2344.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

MikeJcreek

Reviews: 1

Excellent Start

New unit installed today. Oneil/Roberto were outstanding! Courteous, neat & knowledgable. True pros!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

afosfan85

Reviews: 1

Great Service

Thanks to Lawrence for answering my endless list of questions..Recently bought a condo,and called Reliable to schedule a maintance plan.I could not locate the air filter..So thankful that I did,as the air filter was completely clogged..Lawrence was very friendly and was very thorough..

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

drmobley

Reviews: 1

Keeping Your Cool

Reliable came to the rescue when our old system failed, and sent us two of their best, Marty K. and Matt S. Bravo, guys!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

REScotty

Reviews: 1

SUNROOM DUCTLESS HEAT PUMP

Thanks Dustin, Garrett (The New Guy! ;) )& Terry for professionally taking care of installing my new heat pump in my sunroom. You guys showed up on time, never complained in the sweltering heat, fashioned a great sheet metal conduit for my exterior lines, hung the unit perfectly. In addition, you guys cleaned up after you were done. I couldn't be happier with a HVAC company! You all have provided my family and I year round comfort where I didn't think it was possible! Thanks again! Scott Alexander 770-496-1300

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

 Trane Duct Less MIni Split

deederrick

Reviews: 1

Great Service in record Time!!!

Jason and Josh were awesome! They installed my new HVAC faster than I expected without missing a beat!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

amandagator

Reviews: 3

Stick to HVAC--UPDATED 6-21

UPDATE: Reliable stood by their commitment to customer service and refunded my money. Everyone makes mistakes, but it's how you respond to them that makes a company. Thanks Reliable! -------------- I'm very disappointed with the plumbing department. I had a new water heater installed 2 years ago with Reliable with the expectation that it would last me a good 8-10 years. But just 2 years later, it failed. They told me they'd order the part and it'd be ready in 12-24 hours. The next day I heard nothing from them so decided to call. I was told the part didn't come in yet and I'd have to wait until Monday to have it fixed. Monday comes and I expect a call. Nothing. So I had to call them again to find out what's going on. No one could help me to determine where the part is or when it'd be installed. I was redirected to a manager where I left a message with my dissatisfaction. No response. The next day I called again and was told I'd receive a call from the plumbing manager. He did call me back and told me they'd be out that day, but they'd take the part off an existing heater. They did come out that evening and make the fix. However, they have the audacity to ask me for $350 for the fix. The water heater was $800 and that was 2 years ago and now I owe $350 for a fix that should never have happened and when did happen did so very inefficiently and without proper communication.

Reliable Heating Air Plumbing & Electric replied on 06-11-2015

Hello, I researched your concern and I agree with you that a part only two years old should not incur a charge when it fails. We do not make the water heaters or the write the parts warranty for these units, but I feel all products should last longer than one year. I just bought a new washer and dryer from GE and was surprised these units only had a one year parts and labor warranty. Lowes wanted to sell me an extended warranty, but last time I bought one from the orange big box store, they would not honor the warranty after only three years and I incurred a $500 repair bill on a dishwasher. In the appliance business, one year seems to be the norm, but I just do not like that answer. We don't have new water heaters fail very often, but after looking into your issue, I have changed our policy to 6 years parts and labor on all standard water heaters we sell and install. I have the accounting department refunding all of your money and your warranty will be changed in the computer to six years full warranty as well as every other customer who has purchased a water heater in the past and the future. Thank you for bringing this to my attention allowing me to make this change and having a customer go away mad. I will provide this warranty on my own regardless of what the manufacturer provides. Thank you for your business! Dan Jape. Owner Reliable Heating & Air and Plumbing.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Melvin2645

Reviews: 1

Great Job

Had a complete system installed. Work was absolutely done in a professional manner. Thanks to servicemen Oniel and Roberto.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Swdriver

Reviews: 2

Relieved with Reliable

Always dependable, excellent service, plus great value. Oniel and Roberto installed my new HVAC last week and did an incredible job. Also used Reliable for Duct Cleaning recently. I totally trust Reliable's team members - all very knowledgeable and professional. And they take to time to answer all my questions and even explain things I don't think to ask. Relief to find a proven company I can trust.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Sanders71

Reviews: 2

Best Plumbers Period

Had them over gave me a fair price. Did the work efficiently and in a timely manner. I would highly recommend.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

etbrown

Reviews: 1

New HVAC Installation

I am very pleased with the new Trane A/C system that Reliable Heating & Air installed at my house. The installers, Dustin and Garrett, exceeded my expectations. They did an excellent job from beginning to end. They were very knowledgeable and explained the options for conditioning the air at my house. The quality of the installation is superb. Also, Dustin and Garrett left everything in a clean and neat manner. Thank you for great service.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

AdamBrew

Reviews: 1

Great Job!!

I have heard of this company for years but never tried them. Very good customer service from end to end. Ted was our in house specialist, he made our family feel at easy. Helping us understand our needs, needing not only a new HVAC system but a water heater...Thankful noticed we had a serious problem. Tony installed our WH, he was very professional and clearly stated what he would be installing. The heat pump was installed today by Jason and Josh...I enjoyed their interaction with me and they both took the time to listen to my concerns and answered with great passion. They clearly enjoy working for this company and this industry. Thank you all for making this experience, though costly, a pleasure.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

GizmoH015

Reviews: 1

Great service

Our installation technicians Fernando and Gary P did a great job. They were curteous and very professional. Our installation was complete in 2 hours.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Videos

Photos

Various
5 photos
Album: Various
1 of 5




Dan and Daniel Jape