Window Genie

(678) 679-3511 windowgenie.com...

1815 Hembree Road, Unit 314Alpharetta, GA 30009 map it »

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Business overview

Service Area

  • Alpharetta

Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • 9:00pm
  • 5:00pm
  • SUN

Green Credentials

All soaps & detergents used to pressure wash or clean windows are environmentally safe, eco-friendly and bio-degradable. Our window film is a Green product, and our films qualify for the governement's Energy Star Tax Credit. Installing film on your home can block up to 79% of the solar energy from entering the house and can reduce your electric bills by up to 30%!

Reviews

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HORRIBLE - do not use!, 7/03/2014

Gutter cleaning gone wrong. Rotted pieces of leaves and debris were blown all over the sides of the house and railings, filthy black water dried all over the bottom of the gutters, black marks from... their hose are visible in several places. A stick that was in the gutter prior is still there, so how clean are they?? An overhang from a bay window is covered with debris. Emailed them 6 days ago to express how unhappy I was, and no reply.

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Very Happy, 6/04/2014

Cleaned my gutters and windows. They were on time and very polite. My windows have never looked so good in the 5 years we have lived here. They found a clog in one of my gutters and got it all... clean and clear. They cleaned up my entire yard (it looks better then it did before). I will definitely pass their name on.

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Linked Review

nsbhullar

Reviews: 1

Waste of Money

I had these guys come to my home today for Gutter Cleaning, and they did not know what they were doing. They Climbed up the roof, walked around with a blower and came down and said it is clean. Then i went up and showed them all the dirt, and they showed attitude and flushed few gutters. Still they left with many gutters uncleaned, and showed bad attitude. They also did not clean afterwards on the ground, which they had promised in the service. They also charge extra surcharge, even if you are in service area. To all who are considering calling them, please avoid.

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More Reviews

deb922

Reviews: 1

HORRIBLE - do not use!

Gutter cleaning gone wrong. Rotted pieces of leaves and debris were blown all over the sides of the house and railings, filthy black water dried all over the bottom of the gutters, black marks from their hose are visible in several places. A stick that was in the gutter prior is still there, so how clean are they?? An overhang from a bay window is covered with debris. Emailed them 6 days ago to express how unhappy I was, and no reply.

Window Genie replied on 07-07-2014

I am sorry you have not heard back from us. No one in the office has gotten an email. Regardless, this is not acceptable. Please call our office at 678 535 7770 so we can come out and clean up the mess left behind. I am sorry as this is not how we clean gutters. This is not acceptable. Again, we are sorry.

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 one example of the debris

Sophieliphold

Reviews: 1

Very Happy

Cleaned my gutters and windows. They were on time and very polite. My windows have never looked so good in the 5 years we have lived here. They found a clog in one of my gutters and got it all clean and clear. They cleaned up my entire yard (it looks better then it did before). I will definitely pass their name on.

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esarlin

Reviews: 1

Do not use!

I had Window Genie clean my gutters and they threw all of the leaves etc in my yard. At least clean up after yourself. Very disappointed.

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Drbruceapple

Reviews: 1

100% Satisfaction

Window Genie came to my home yesterday for a complete gutter cleaning. They showed up on time, Ronnie and Taylor were great. They got up on the roof cleaned out all my gutters and downspouts. They took their time cleaning up and even walked around the yard with me to make sure everything was done to my satisfaction. Very impressive

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Endoissues

Reviews: 7

Try another contractor

I hired them through Angie's List, and they charged $45 to my credit card instead of the stated (in the Angie's List "Big Deal") $5. Be cautious in giving them your credit card information. (They did eventually reverse the overcharge, but they defended the false charges until I told them how I would rate them on Angie's List.)

Window Genie replied on 06-26-2014

As discussed with you, your invoice was charged to a different customer and that customer was charged to you. We are humans and made a mistake. Within 5 minutes of making us aware of the erro, your money was immediately refunded to you.

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anj2014

Reviews: 2

A waste of $480.00!!

I hired Window Genie to pressure wash the house, clean the exterior windows and the gutters…unfortunately none were done completely. I had to have them rewash a number of windows and still found dirty windows after they had gone. Garbage was left in my driveway and a portion of my yard was torn up. Plus, I had to point out to them not to put uncovered metal ladder stabilizers against the painted surfaces of the house.I would not recommend these people to anyone. You have a couple of techs sharing a nice little story with you, I hope their sorry little story serves you well.

Window Genie replied on 05-20-2014

Sorry you were not satisified. As the technicians on site showed you, the ladders have stabilizers and are covered in rubber on the edges. No metal touched your house. While we value our customers and appreciate their business, we are human beings too. Throwing a ladder on the ground while our technicians are on your roof and then cursing at them is uncalled for, disrespectful and dangerous. You stranded our technicians on your roof! You throwing the ladder on the ground ripped up your lawn. That's not our fault. The technicians were cleaning up and you threw them off your property.

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cfield35

Reviews: 4

Gutter cleaning

Honest and upfront assessment of the costs - they charge extra if your house is over 3000 sf and/or if you have screens on your gutters - both of which applied for me. They walked me through the extras (which were very minimal). The guys showed on time and did a great job. They even blew all the debris off my roof for no charge. Once complete, my property was cleaned up and left in better condition than when they arrived.

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michaelbmarks

Reviews: 1

Wonderful Job!!!

I had my gutters cleaned by Window Genie and could not be happier. The technicians showed me before and after pictures and could not be more pleased with the work that was done. I will defintely recommend Window Genie to my neighbors. Thank you Window Genie

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SusieQhomemaker

Reviews: 1

Sparkle, Sparkle, Sparkle!!!

That is what my windows now do... the guys were punctual, professional and very thorough. They made sure not to scuff the walls with their ladder, or damage the landscaping. Very happy and the price was great too!

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brendafeldman

Reviews: 1

Crystal Clear Windows

Wow, Wow, Wow!!! I am so excited to finally have a new window cleaning company I can trust and depend on. The guys were so respectfull and polite. My windows have never looked this good in over 15 years. Window Genie was easy to work with from my first phone call to the office to the techs working at my house. Will definitley be calling them again!

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Froggy85

Reviews: 2

Wonderful service

We were very happy with the window cleaning service that window genie provided and will definitely be using again in the future.

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RLoweUGA

Reviews: 2

Awesome Service - Great Deal

I purchased a coupon on Half Off Depot and thought that the price was wonderful. We live on the third floor of a condo complex and I was unsure of how clean they could acytually get the windows on the outside. Let me just say that I was blown away by how clean they were and how efficient these guys can be on their ladders. Awesome job and I can't wait to have them come back out again. Thanks guys!

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lilinj

Reviews: 7

Don't even think about it

Crook, Crook, Crook. Claimed they cleaned gutter a few months ago. Evidences now showed they either didn't do it or did it so sloppy there are still tons of leaves left up there. Caused big water problem around the house.

Window Genie replied on 07-18-2013

lillinj- I'm sorry we could not help you. We just hung up the phone with you (July 18, 2013). Your gutters were cleaned by us on February 14, 2013 (over 5 months ago). It has rained non stop this year. We stand behind our service 100%. If your gutters had issues, certainly you would have identified them earlier than 5 months after service. Had you called back in a reasonable time, we would have been happy to re-clean them. Any gutter cleaning company will tell you that your gutters should be cleaned out at least 2 times per year.

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carrieo32

Reviews: 4

Took Customer Service to a Whole New Level

Windows Genie cleaned my windows this past spring and did a remarkable job. There was one minor issue and they quickly resolved it - professionally. They went above and beyond to ensure our happiness. I can't say enough positive things about David, Jennifer and Sterling. Thank you!! Carrie W.

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Window Washing by Window Genie