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Benchmark Physical Therapy

(404) 252-5545 benchmarkpt.com »

860 Johnson Ferry Rd NE, Ste 100Atlanta, GA 30342   map »

Business overview

Reviews

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One of the best!, 4/03/2010

This location is managed by Derek Clewley, who is one of the best PT's around. He does mentor students (although at the time of my PT, he was not doing so) because he is so highly respected. My... sessions with him and his partner were very educational and effective and I was pain free when I left his care. My only criticism is that they don't have fancy equipment--but they seem to do very well with what they have!

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Watch your charges, 6/22/2009

Although the staff is friendly, they did not keep track of my husband's visits and exceeded the alloted number the insurance company would pay for, then sent us a large bill. We had no idea this was... going on as we trusted them to keep track of it, after all the insurance card is the first thing any healthcare provider asks for, even before you put foot in the door. They also never told us to keep track either, which I would have gladly done, even though they are the ones with the records. They use a lot of students for your therapy, but that is no problem. When I complained about the over run, all I got from the head office is a lecture about looking for new insurance and a refusal to address the question of why we were not told we had ran out of time??? This is a first after 2 major surgeries in 4 months dealing with multiple healthcare providers. Nasty surprise after paying big bucks for health insurance and large deductables. This is unprofessional behavior.

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Linked Review

Missy27

Reviews: 0

Watch your charges

Although the staff is friendly, they did not keep track of my husband's visits and exceeded the alloted number the insurance company would pay for, then sent us a large bill. We had no idea this was going on as we trusted them to keep track of it, after all the insurance card is the first thing any healthcare provider asks for, even before you put foot in the door. They also never told us to keep track either, which I would have gladly done, even though they are the ones with the records. They use a lot of students for your therapy, but that is no problem. When I complained about the over run, all I got from the head office is a lecture about looking for new insurance and a refusal to address the question of why we were not told we had ran out of time??? This is a first after 2 major surgeries in 4 months dealing with multiple healthcare providers. Nasty surprise after paying big bucks for health insurance and large deductables. This is unprofessional behavior.

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caroflute

Reviews: 0

One of the best!

This location is managed by Derek Clewley, who is one of the best PT's around. He does mentor students (although at the time of my PT, he was not doing so) because he is so highly respected. My sessions with him and his partner were very educational and effective and I was pain free when I left his care. My only criticism is that they don't have fancy equipment--but they seem to do very well with what they have!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

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