My general contractor-neighbor recommended Platinum Roofing, and I'm thrilled that he did! Not only did their bid come in lower than the others I received (for the same work using the same products),... but the quality of workmanship, and the pleasantness and the productivity of the crew were top notch. The owner was even onsite most of the project! High recommend for anyone looking to replace roofing or gutters.VIEW MORE »VIEW LESS »
Tried getting my roof done by these guys they took my money and never came back. I wouldn't recommend these people to no one. BEWARE!
We are very pleased with the service we received from Platinum Roofing. We had to fight with our insurance company to take care of our roof and Robert Shelby personally met with, and proved to, the adjuster that we indeed had suffered storm damage that justified proper reimbursement. As for the roofers themselves, we have never seen anyone work so hard. They worked from sun up to sun down with only ONE break....besides which they NEVER stopped. Everyone in the company has been nothing but courteous to us and we have no complaints! Thank you Platinum.
Just like several recent reviewers for this company, I experienced the same disappearing act... salesman came out, I called him back with questions, he said the manager would call me back, no call back for days, I emailed him, no reply...the end. In a way I'm glad they disappeared on me because I went on to find a great roofing company who I will shortly be reviewing, after they finish some adjustments. And no doubt there is something going on with Platinum as another reviewer has suggested, because their reviews have been good in the past and in fact my neighbor recommended them after having used them about 6 months ago. But at this time, they need to get their act together, and this review along with the others should serve as fair warning to others to look out for these problems and tread carefully.
Judging from other reviews, something has gone horribly wrong with this company in the last year. I too have had horrid service trying to get work scheduled, or even to get someone to call me back. For simple repair work, I had a salesperson visit and give an initial estimate, saying a carpenter would come out to confirm. No visit from carpenter. Called their office, got apology, but no carpenter. Called again, no carpenter visit. Been three months and four calls, I give up. Must not want my business.
Called them to set up an appointment for a total re-roofing, due to some wind and hail damage. Have to pay out of pocket due to high deductible (another story). The estimator showed up, while I was out of town and gave my wife a verbal estimate. I called and asked for a written estimate. The estimator said he would be by at a mutually agreeable time the next day. He didn't show up. I called back and he said he was sorry, but would put me on the first thing the next morning. Again, he didn't show up. I figure, if they won't show up after a call or two, don't bother.
In short, Platinum Roofing is not a reliable company. Platinum Roofing is a Bad, Rude, Arrogant, and does not keep their promise. They customer support is rude, arrogant and I feel that all potential customers should be aware of this before dealing with them. Please read my review below and you will agree with me that all customers should avoid dealing with this company who could not keep their promise! I called and spoked with Ms. Tracy about 10 days ago to schedule an appointment for an estimate. A few days later, I called them up 24 hrs prior to the appointment date and was told that my appointment was cancelled. I was so mad because I have applied for a day off with my boss and wanted to stay home when their employees show up for the appointment. The reason given by Ms. Tracy was her company is holding a staff meeting on that morning. So, all morning appointments were cancelled. She did not even applogize for it and sounded pretty arrogant. So, "notifying customers in advance about this cancellation" is not one of her job responsibilities. If they were to tell me sooner, I could have make other appointments with other companies to fix my roofing issue.
Found Platinum by the reviews on Kudzu, and they did repair some tiles a few months ago from wind damage. Asked for a quote for a repair of new leaks, then did not hear from them. Had to call several times, then finally got an email with no pictures, no details, and just an amount. After I asked for details, no contact after that. I had previously recommended Platinum to a friend because the initial meetings seemed promising, but I'm glad we did not go with them for the serious repairs we are now getting with another roofer.
I had gotten 4-5 estimates from other well known roofing companies and Platinum stood out for combination of professionalism and cost. Robert listened to what my needs and put together a quote that got the job done and saved me money. The crew arrived as scheduled and were done in 1 day. They did an excellent job with the roof and with the clean up afterward. Even the dumpster was gone within hours of the job completion. I've been getting complements from my neighbors on my roof. They were all impressed with the work the crew did. I will heartily recommend to anyone needing roofing service.
Apparently if you point something out that you are not happy with to Platinum Roofing they spew a litany of excuses as to why nothing could possibly have been done any better.
Great job! My roof looks fantastic, and I believe my new roof vent may be lowering my cooling bills!
Had a new roof and gutters put on last year by Platinum. Was very impressed with the way they cleaned up the work site, and with the price. I got at least 15 quotes, and they were not the cheapest, but they were close, and I just felt comfortable dealing with them. Since then, my mom referred her next door neighbor to them, and he had his roof done, and was very pleased as well!!
I had a qoute for my insurance adjuster and was very pleased with the service platinum had given.I went with another company but was very impressed with their company.
Mr. Shelby and the staff and crew at Platinum Roofing are top-notch! Robert answered every question we had and he did not pressure us. The crew worked non-stop to get the job done in a day. When they finished, the clean-up was meticulous. They also installed the roof on our neighbor's home and we have the two best looking roofs on the street! I have already rec'd this company to friends. A+
I really liked working with this company - you can tell that the owners are concerned about the end product. they don't get sucked into the bidding wars and try to outbid everyone. If you are looking for someone who is actually worth what you pay for the service, talk to these guys. If you are looking for the cheapest company on the block, then prepared for the cheapest service on the block. I received several estimates - the people who acted casual, dressed too casually for comfort and dropped the estimate in the mailbox were the cheapest. these guys wouldn't give me just an estimate - they met with me, made sure I understood what needed to be done and personally handed me my estimate. I didn't realize the significance of this process until I started comparing quotes and the prices definately reflected the calibre of company that I Was working with. Robert personally came out to measure and provide me with a firm quote and I made sure I understood why things were the way they were. Thank you for making sure my roof was handled properly and for not being the cheapest roofer on the block.
Bad experience from every member of the staff that I have had contact with since summer 2007..from Matthew not showing up to Dwayne doubling the cost of the job- half way through the process then leaving nails all over my driveway to having a leak 8 months later and David offering no communication on repairs to finally having owner Mr. Shelby not return my call. Don't bother with this company that gives a super low estimates only to double it later and has NO customer service!!
It's so hard to find a service company that upholds their end of the deal. Platinum Roofing is one of these outstanding examples - they are timely, friendly, fair priced and they actually CARE! I was very skeptical about hiring any roofing contractor and after all was said and done, it was something that I never regretted. If you have a need for any services they provide, call them and you will undoutedly notice the difference from the get-go.
After calling many roofers and handymen and getting the runaround, I called Platinum Roofing to help fix some shingles that have fallen off my roof. I was given the number of Matthew and he called me right back. He scheduled to come out and was at my home not even an hour later since he was finishing up a job in my area. He was friendly and the roof looks like nothing had ever happened to it. Even better, he didn't try to tell me I needed a new roof! I will definately recommend this company and greatly appreciate their professionalism and willingness to help me with my problem!